We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“average joe” 3 of 5 stars
Review of Plantation Bay Resort And Spa

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added Plantation Bay Resort And Spa to your Saves list
Plantation Bay Resort And Spa
5.0 of 5 Resort   |   Marigondon, Lapu Lapu 6015, Philippines   |  
Hotel amenities
Ranked #3 of 27 Hotels in Lapu Lapu
Quezon City
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“average joe”
3 of 5 stars Reviewed February 19, 2013

Plantation bay is just an average resort comparing it to Shang-rila. The whole resort is actually spacious but there are not much to do even if they offer few amenities. You can either swim on a lagoon, then swim to another lagoon, jump off a manmade cliff, swim in a pool, use the slide, bike around the place, play archery, golf, and that's it. There is nothing special about this place except the ambience. 1 day would be enought to do all of the activities and at three days I assure that you will get bored.

By the way, did one of the reviews below mentioned that they discriminate Filipina wives? This is not true! Instead, you will feel a slight discrimination throughout your stay here if you are a Local resident of the Philippines - as long as you look Filipino and you speak tagalog!

Room Tip: choose the cheapest room. Rooms are only for sleeping, you will find yourself outside your room for...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EfrenPB_GM, General Manager at Plantation Bay Resort And Spa, responded to this review, February 20, 2013
Dear TripAdvisor Reader:
According to our records, during this reviewer's one-day stay, he was given a complimentary room upgrade, as well as a complimentary cake based on his assertion that he and his companion were celebrating an anniversary.

We are frankly dumbfounded that, even with a romantic partner at his side, he felt that in a few hours on February 14 they had already run out of things to do. Many of our guests stay over a week and still feel they haven't tried everything. We are extremely popular with honeymooners and couples, precisely because of the extensive activities suitable for couples, and the uniquely romantic ambience that this reviewer acknowledges but claims to attach so little value to.


Sincerely,
Efren P. Belarmino
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

888 reviews from our community

Traveler rating
    377
    306
    107
    54
    44
See reviews for
372
222
25
26
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (175)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
San Francisco, California
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 18, 2013

My wife and I reserved a three night stay at Plantation Bay, we wished we would have stayed for a week.
During our stay we scheduled a tour of Cebu and Lapu Lapu City on one day and also an all day tour of Bohol on another. We wished we had several more days to enjoy the facilities of the resort.
My wife and I are in our early sixties but are still very energetic. We would have loved to have enjoyed more of the kayaking, snorkeling, bicycling, and swimming in the various lagoons and pools.
The restaurants at Plantation Bay were also very good. Good variety of choices and reasonably priced.
Finally the service. From our experience we felt the staff was excellent. No complaints whatsoever.
We would definitely recommend this resort and we plan to return in the future.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EfrenPB_GM, General Manager at Plantation Bay Resort And Spa, responded to this review, February 19, 2013
Dear Art C,

It's nice to know that you enjoyed your initial stay so much that you're already planning your return visit to Plantation Bay.

Thank you for the kind sentiments about our restaurants, and for the excellent rating on our service. And a big thank you for recommending the hotel to our TripAdvisor readers.

We look forward to seeing you and your wife again soon.


Sincerely,
Efren P. Belarmino
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon, United States
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed February 17, 2013

My family and I visited this resort back in January '07. The resort kinda reminded me of being in Hawaii. Our stay was only for a couple nights. Unfortunately, it rained the whole time. Our rooms were hidden away from the main lagoon area. The pool surrounding our room looked like it needed some cleaning, although most of my water play was in the main lagoon area. My cousin got to enjoy some shooting at the gun range, got to ride a kayak and a bike around the compound, even used the fitness center. All in all, our experience was a positive one. This resort is perfect for families with kids! Be prepared to spend some money because prices are a little higher...if you want to save money, you'll need to leave the property. If I ever decide to have kids, I would definitely come back!

Room Tip: If you can afford it, get a room by the water...
See more room tips
  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EfrenPB_GM, General Manager at Plantation Bay Resort And Spa, responded to this review, February 19, 2013
Dear Evan Z,

We are sorry that adverse weather conditions hampered your enjoyment of our facilities. Still, we're happy to learn that you and your cousin were able to try out some other activities such as the firing range. The next time you come back, check out our wall climbing, tennis, and golf pitch-and-putt too.

Our rooms are very accurately described in our website, and your observation that your room was "tucked away" may mislead some readers into thinking that this was a surprise to you. Surely it wasn't, since we clearly describe our "poolside" rooms as being near a pool, not a lagoon, and moreover we disclose that the views are impaired. No other hotel in the world discloses as much information about room size, layout, furnishings, and views as Plantation Bay.

Thanks for your review.


Sincerely,
Efren P. Belarmino
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
45 reviews 45 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
123 helpful votes 123 helpful votes
4 of 5 stars Reviewed February 14, 2013

One of the things I love about tripadvisor is that if you read a lot of reviews an overall consistent picture arises. The two main issues flagged about this resort are cleaness of the lagoons and food, particularly breakfast. What I find interesting is, that management reads and responds to similar comments over and over again they but don’t resolve the issues – if they did I could give this place 5 stars.
1) Lagoon Cleanliness
The lagoons did feel slimely and there was a considerable amount of debris and green slime . They need a few giant pool cleaners. Given how cheap labor is in the Philippines I would think it wouldn’t be a big expense to fix this.

2) Food
We didn ‘t find the food expensive for a resort, except breakfast which is way, way over priced and not good. Buffet breakfast was about $25 USD, and the quality and choice was not great. The orange juice tasted like it had never met an orange – powdered maybe? The other breakfast options were not much better – the American breakfast looked awful (someone has posted a photo previously of it and yes, that is really what it looks like). We had the continental breakfast a couple of times which seemed a better option. Coffee and pastries can be bought at Palmero cafe, but they have no fresh juices or smoothies, so it was kind of boring.

We tried all the restaurants, and found the food to be hit and miss, but never outstandingly good. The restaurants ran out of things including bananas, mangoes (yes, in Cebu during mango season) and ice-cream (one night I had to take two crying disappointed kids home because there was no ice-cream unless they wanted jackfruit or peanut chocolate flavored......).

Now the good bits. The Staff – amazingly kind and friendly. Nothing was too much trouble. Just great. The setting – lovely looking out over the lagoons and greenery. Activities – so much to keep a 4 and 7 year old busy . They played tennis, rode bikes, did golf putting, fishing (kind of useless as they give bread which fell straight off), played in the games room, kids playroom (small) and playground (crusty), listened to the bands and fed fishes. Entertainment – there was always something somewhere going on – we were there over Chinese NY and my kids loved the lion dances. We didn’t go to any of the theme nights as we’re not a big fan of buffets, but a couple of times stopped to watch a bit of the entertainment and they were fun (cheezy, but fun).

A few other (small) points that would make things better:
- Schedule of Kids Activities: we didn’t know there were daily activities until we had been there for 3 days. Most other hotels give a printed weekly program in your room when you arrive
- Water : most hotels supply sufficient drinking water, this hotel gives 1 liter a day for a family of 4, which seems rather tight
- Bikes: they only have adult bikes, which meant my 4 year old couldn’t ride at all and that it was dangerous for my (tall) 7 year old
- Glasses and coffee mugs: we checked in as 4 people but the room only had 2 of each. We asked for more but they kept getting taken away
- Pool towels: they gave us cards to exchange for towels at one of the pool towel centers. We had to track towels down, which was a shame as when we got there the first night the first thing we wanted to do was swim, so we ended up using up all our room towels. I get the logic – they don’t want towels being cleaned unless needed, but surely they could give them out but ask you to change them when wanted.
- Room service: there is no kids room service menu.
- Car service: the first car had no seatbelts.
Room suggestions:
We were in Nile Hall (thanks to someone’s recommendation on tripadvisor), and I think it is the best location, particularly the one farthest to the left as you are facing the lagoon (sorry, I didn’t get the number) as it has a couple of deck chairs and a hammock. They are right next to the lagoon, and just have a little bit of grass and some beach before the water. If not available then Leblon Hall or Edo Hall look good.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EfrenPB_GM, General Manager at Plantation Bay Resort And Spa, responded to this review, February 16, 2013
Dear 123545,

Thank you for sharing your review. We're happy that you liked the hotel's ambience, and that our activities and Chinese New Year celebration left a good impression on you.

We are always open to suggestions and critiques from guests, and have undertaken measures to address their concerns on TripAdvisor.

For your information, our lagoons are totally drained and cleaned every 2-4 weeks, and otherwise are swept of debris on a daily basis. Since these saltwater lagoons comprise an area of over 2 hectares (the size of 3 soccer fields), obviously they cannot be maintained to the same standard as a tiled swimming pool. Occasionally one may encounter some algae, but even so, the lagoons are considerably cleaner than any natural body of water.

We also have 4 freshwater pools that are always perfectly clean. To the best of our knowledge they comprise the most freshwater-pool area of any resort in the country, possibly Asia, with almost 3000 square meters of surface area, equal to 2 1/2 Olympic swimming pools.

We have taken note of your other comments and will do our best to improve for your next visit.


Sincerely,
Efren P. Belarmino
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 12, 2013

The resort was ideal for the children with planned activities (sand art, figurine painting, photo frame and flip flop decorating, etc) 3 times a day and its all free. On weekends (Fri - Mon), they even have horse drawn carriages. All of these were never publicised, so they were a pleasant surprise for us.

The other highlight was the special Chinese New Year activities - Dragon Parade and fireworks at night.

So thank you to the recreation manager, Chokie and her team of dedicated staff (Ron, Kristine, Sha and Gem).

The other thing that was fun for the kids is the free tram rides, which are mainly used for transporting guests around the resort. The drivers were especially friendly (Gido, Denver, Reymond, Fredie, Pedy and Vic)

Now for the things that are publicised. The pools and lagoon are nice and gives a good variety that you can go to a different place to swim everyday. We stayed in the Windward Cluster, which was nice and quiet. The only thing unpleasant were mosquitos, but the staff were happy to provide sprays.

The main disadvantage of the resort is that the restaurants are expensive, but the food is generally good. We found that it is much cheaper to venture out to the nearby Giasano Grand Mall for a meal (inclusive of transportation), which has a few "fast food" type of restaurants as well as a Mexican - Mooon Cafe.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EfrenPB_GM, General Manager at Plantation Bay Resort And Spa, responded to this review, February 16, 2013
Dear Kenneth L,

We're glad that everyone in your family enjoyed their stay, and that your children had the time of their lives with our leisure activities, which we really put a lot of effort into.

We have passed on to everyone your appreciation of our excellent service and our staff, especially those you mentioned specifically, are delighted to hear your encouraging feedback.

We look forward to welcoming you back to Plantation Bay soon.


Sincerely,
Efren P. Belarmino
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed February 11, 2013

Not having stayed at the Plantation Bay Resort before nor was I referred by anyone I had no idea what my stay there would be like or the condition of the facility. We booked soley on the online website for the resort. But from the time we were picked up at the Cebu Airport and until the time we departed we were treated exceptionally well by all of the staff who work at the Plantation Bay Resort & Spa and the facility was outstanding. We took advantage of the spa where we had a wonderful massage and afterwards the staff had arrainged our room & bath just like the website stated. Every morning we took advantage of there well prepared breakfast where the staff were all very nice & polite and helpful and the overall service was fantastic. Afterwards we spent our days in the various pools & poolside facilities they have. I would most definately return there again and also i highly recommend the Plantation Bay to a family or a couple. Although I would say that this facility is more suited for family's and for groups. Our rooms were exceptioal and I have absolutely no negative comments to offer. If the staff would have taken gratuties, I would have paid them generousley because they gave us a great service at every turn. The staff were so nice & caring at all times and I can't thank them enough. Thanks!!

Room Tip: Choose a room with a balcony and or access to the various pools.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EfrenPB_GM, General Manager at Plantation Bay Resort And Spa, responded to this review, February 14, 2013
Dear Don N,

Thank you for coming all the way out from Dubai to visit us! Almost all guests agree that our massage is among the best they've ever had. Thank you for being a testament to this, and for recommending Plantation Bay to our TripAdvisor readers. We're heartened by your kind words, and we especially appreciate your compliments about our polite staff and fantastic service.

We look forward to your next visit.


Sincerely,
Efren P. Belarmino
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 5, 2013 via mobile

The food in all restaurants (i.e. Kilimanjaro, Fiji, Palermo & Savanah) needs much improvement both in taste & choices. Services in Kilimanjaro & Palermo needs much improvement, especially in Kilimanjaro, personnel needs to be educated to be more professional and, more attentive to guests needs, for example, water should be served upon guests arrival, not upon request. No complains with housekeeping.

  • Stayed February 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EfrenPB_GM, General Manager at Plantation Bay Resort And Spa, responded to this review, February 16, 2013
Dear Bty_travel,

We have taken note of your comments regarding our restaurants. We understand that some of your guests were from Taiwan and spoke no English; this may account for their different expectations and our consequent inability to understand what they wanted.

Still, we would appreciate it if you could write me with more details about your dining experience so we can ascertain exactly what the problem was or whether any staff member warrants correction. My email address is gm@plantationbay.com.

Thank you for your review. We wish you all the best in your future holidays.


Sincerely,
Efren P. Belarmino
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Plantation Bay Resort And Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Plantation Bay Resort And Spa

Address: Marigondon, Lapu Lapu 6015, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Lapu Lapu
#2 Luxury Hotel in Lapu Lapu
#2 On the Beach Hotel in Lapu Lapu
#3 Family Hotel in Lapu Lapu
#3 Romantic Hotel in Lapu Lapu
#3 Spa Hotel in Lapu Lapu
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Plantation Bay Resort And Spa 5*
Number of rooms: 256
Official Description (provided by the hotel):
Discover a resort in a class of its own. Set in 11.4 hectares of secluded grounds yet only 30 minutes from downtown Cebu City, Plantation Bay offers one of the largest privately-owned waterways in the world, with the clean elegance of colonial-plantation architecture. Decompress from life's pressures in the healing tranquility of an environment that truly feels "away from it all." If you have ever spent time at a tropical plantation, you know what we mean. If not, come and discover a refreshingly different flavor of life. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, Cheap Tickets, Expedia, Agoda, getaroom.com, HotelTravel.com, Despegar.com, Travelocity, TripOnline SA, Odigeo and Tingo so you can book your Plantation Bay Resort And Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Plantation Bay Resort And Hotel Lapu Lapu
Plantation Bay Hotel
Plantation Bay Resort And Spa Cebu Island/Mactan Island

Owners: What's your side of the story?

If you own or manage Plantation Bay Resort And Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.