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“Maui of the Philippines, both in luxury and in price” 5 of 5 stars
Review of Shangri-La's Mactan Resort & Spa

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Shangri-La's Mactan Resort & Spa
5.0 of 5 Hotel   |   Punta Engano Road, Lapu Lapu 6015, Philippines   |  
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Mactan Dive Holiday
Ranked #2 of 26 hotels in Lapu Lapu
USA
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Maui of the Philippines, both in luxury and in price”
5 of 5 stars Reviewed November 23, 2009

Hotel: Beautiful resort, incredibly beautiful. Oddly located, as you drive by shanty towns, and very poor villages, and then pull into the perfectly landscaped, no trash in site, resort exuding wealth and luxury. It is a stark contrast from what you see before pulling in. The resort grounds are breathtaking of tropical relaxation, and bright colors. The lobby is spacious and open to the outside. Service was excellent. There are basically 2 wings. The new Ocean wing which is newly updated, with indoor hallways that are air conditioned. We did not stay here, so that is as much as I can tell you. We stayed in the main wing, in which the hallways all surround the inner courtyard. Our room overlooked the ocean and the pool. Our room was spacious, clean, and a classy, modern, tiki beach theme. The bathroom was very spacious, with plush towels, and lavender smelling bath products. Large king size bed, pull out couch, desk, and small bar. The balcony had a table and chairs which were nice for watching the sun set. The beach is man made, and the sand is larger in grain, but very clean. There was a small man made peninsula with rocking chairs, and shaded by a large tree, which was great for watching the ocean, very peaceful. On the beach, there are complementary towels, activity hut with lots of things to do/rent: kayak, jet skis, snorkel, etc. There is also a bar with lunch, snack, and drink items to order. I got sick after drinking a milk shake, so beware if you have a sensitive stomach... Staff are everywhere and super friendly, but not intrusive. The other tourists at the hotel were mostly from Asia, or Australia.

Spa & Health club: We went to the Chi spa for a 1.5 hr. couple's massage. It cost roughly $200. The spa is beautiful and tranquil, very professional, and lovely environment, very Asian inspired. If you go early you are free to use the sauna, steam room, or vitality pool (tepid jacuzzi). We later learned that the health club inside the hotel has a heated jacuzzi, sauna, and massage rooms for much less, but you don't get the same environment. However, you may request a massage or other treatment, beach side in one of the beach side cabanas for a little more. There is a salon for beauty treatments in the health club as well.

Restaurants:There are about 4. A tea restaurant serving Chinese food (never ate there), Acqua serving Italian food (never ate there), a beach side seafood restaurant (never ate there), and a buffet restaurant (ate dinner and breakfast there). The international buffet was about 30$ per person, and had Indian food, korean food, Japanese food, fresh grilled meats, and a large dessert bar. The food was slightly over average, but nothing amazing in quality. The breakfast buffet had a lot of Asian food as well and also American style breakfasts, it cost about 20$ per person. It is indoor or outdoor, and drinks are not included. There is a nice view of the resort and pool.

Travel: It is about a 16 hour plane ride from California. Arrange for the hotel to pick you up at the airport. Remember it is a poor country, and with poverty comes crime. Some taxis will take you the "long way" to charge you more, or worse there have even been cases or taxis taking tourists elsewhere to rob them. Tip: if you do not have native friends or families with you, go with the hotel options of tours or shuttle bus.

There are 2 pools, a larger pool, with a kid section, a basketball hoop, a small waterfall. There is a second infinity pool, overlooking the ocean. There are new modern umbrellas and lounge chairs everywhere with staff waiting to serve you a towel or take your order. Often they would walk around with complementary fruit skewers. Great service. There is live music in the bar at night, and a cultural show several nights during a buffet dinner at an outside restaurant there. There is a convenient store where you can buy anything you may have forgotten, but it is expensive. We bought a small bottle of children's sunscreen for 18$!

Overall, this was one of the nicest resorts I have stayed at in terms of beauty, luxury, and service. However it was pricey. It reminded me of the resorts we visited in Maui, Hawaii, both in luxury and price. Most of the Cebu is very inexpensive, both in restaurants, tours and services, however this hotel was on the more expensive side.

  • Stayed November 2009, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (314)
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English first
US
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed November 23, 2009

Lots of reviews on this place already, so I'll just give an update and tweaked info related to my experience:

Basic info- the resort is on mactanisland, which should be called resort island. There are tons of beach resorts here, but they are all enclosed areas as Mactan is surround by some poorer areas called barios.

Pros:
- Excellent grounds. Felt like we were in maui again.
- Nice rooms, but would be equitable to a marriott
- Chi Spa is awesome. 1.5 hour massages were awesome but pricey. Facilities there are top class
- Nice beach area with lots of activity options
- nice pools.
- Friendly staff
- Safe

Cons:
- Restaurants are blah and overpriced, as are the buffets. Make up for it in the ice creams.
- Everything is overpriced for what you get. Bring your own sunscreen unless you want to pay $15-30 for a tiny bottle. What a rip-off.

  • Stayed November 2009, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Yorks.
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed November 23, 2009

Typical Shangri La. Go the extra mile and stay in the new wing with the sea view, its worth it. Staff, as always make the hotel, got a bit fed up of being "Sir" so I had my own badge made, huge amusement! Tips on eating, use the specialist restaurants, choose your dishes and you will be surprised how reasonable the prices are as opposed to the full buffet every night, along with a couple of glasses of the house red, which is more than acceptable. Vist the Spa and get a massage, they may only be little but boy do those girls have strong hands!
The diving school is also first class, with some of the dives only a 10 min boat ride away and quite good. Yes it was a long way, but we had a great time, and once again, all the staff are just so.
Mike and Tracey

  • Stayed October 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monterey, California
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed November 20, 2009

Me and my wife stayed here after spending a few days in Bohol.

We chose the Shangri-La becuase of its name and reputation. It's a nice place, and maintans the good image of the Shangri-La hotels, but...there's just something mssing. The grounds were nice, but the rooms were only okay. The Chinese dining was excellent, but the Italian dining was only so-so, and the breakfast wasn't good at all. Drinks by the pool were good, and the bartender was nice and friendly, but they were also very expensive.

There were a lot of "pros" with this hotel, but an almost equal number of "cons," and for that reason I just can't give this resort a positive review.

A "pro" that I do need to state is the hotel's Tour and Travel Desk. They were very helpful in getting me a PAL ticket, and arranging a day tour for me and my wife.

  • Stayed November 2009, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed November 16, 2009

We wanted to book a short stay at the Shangri-la and called them for their rates.
We gave all the details for our 2 night stay, got the room rate/reservation and were told we would get a confirmation-email the next day. As it turned out, a non-authorized member of their staff had quoted us a prices for the booking. The price, they claimed, was too low and should be approx. 40% higher and anyway, we could not book for less then 3 nights (checking on trusted internet sites, any length of stay can be booked...)
Moreover, they would not offer a discount to make up for their mistake, even after admitting their error in an email, and also writing about the need for reviewing procedures and re-training their staff.
Definitely not the kind of approach I expect from a Shangri-La hotel.

  • Stayed November 2009, traveled as a couple
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed November 16, 2009

I stayed in this hotel for 5 nights because of a poker tournament held there so the decision was based on convenience. When we booked this hotel online, we were offered a shuttle ride from the airport to hotel for a steep price of Php600.00. We declined that of course and took a metered taxi which cost only Php175.00. The hotel is pretty much isolated, 15 minutes from the airport, 20-25 minutes to downtown Cebu depending on traffic.
Kind of surprise when the lobby was open-air meaning it was not airconditioned because it was open on one side. I knew it was going to be muggy and humid when there is no wind. It is really uncomfortable drinking your high priced alcoholic drink in a bar lounge when there is no breeze. The ceiling fans were no help either because they were too high to even deliver a cool breeze down below.
The complimentary buffet breakfast was good on the first day but then it gets old after a while. They serve the same menu every morning so it is really up to you to schedule what you want to eat that particular morning. When you ask for water, please specify that you want it in a big glass otherwise you will get it in a very small juice glass. The hamburger/cheeseburger is less to be desired because it breaks apart easily maybe due to too much meat extender in it.
The room was comfortable which is a big plus when you are tired. The gym has an excellent equipment. The only negative thing to say is that it was kind of cold for a place that you want to workout. Had to turn off the fan inside since the airconditioning was a little bit cold.
There were several swimming pools and my favorite is near the beach, the infinity pool. Too bad, all of them are only 4.5 feet deep and still have a lifeguard on duty just in case.

Despite all of these negatives mentioned above, I was willing to ignore themand still had a good and relaxing time in this hotel. Until after I just checked out. I asked to call a taxi for me to take us to the airport. I waited for more than 10 minutes only to find out that they don't allow taxis to enter the property unless they are dropping off guests. I was wondering why the security person did not make any attempt to flag down the empty taxi driving out of the property after I yelled to stop it. I was a little upset about this because I have no option but to wait for a taxi dropping off a guest or pay Php700.00 (remember it was offered to me online for Php600.00) for their shuttle van. Since I don't have plenty of time to waste, I had no choice but to give in to their expensive shuttle service. I already felt cheated when I paid Php700.00 when it will only cost me only Php175.00. As the hotel van was exiting the main entrance, there were available taxis parked right out of the gate. I don't understand they force their guest to take their high priced shuttle service by not letting taxis to enter the property to pick up guests. It would have been a nice stay but this forced expensive shuttle ride destroyed all of it! I left with disgust and will never stay in this hotel again!

  • Stayed November 2009, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome, Italy
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 18, 2009

Very nice and beautiful resort with the best beach around Cebu City. You can relax perfectly and enjoy yourself in anyway you want! We enjoyed the stay and we want to come back soon!!! The price is a little bit higher but you get a lot for it!!!

Stayed February 2008, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Lapu Lapu
#1 Business Hotel in Lapu Lapu
#1 Family Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Official Description (provided by the hotel):
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 
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Also Known As:
Shangri-La`s Mactan Resort And Spa
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island

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