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“Nice inclusive resort with lots of fun” 5 of 5 stars
Review of Shangri-La's Mactan Resort & Spa

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Shangri-La's Mactan Resort & Spa
5.0 of 5 Hotel   |   Punta Engano Road, Lapu Lapu 6015, Philippines   |  
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Ranked #2 of 27 Hotels in Lapu Lapu
Shanghai, China
Top Contributor
134 reviews 134 reviews
25 hotel reviews
Reviews in 44 cities Reviews in 44 cities
46 helpful votes 46 helpful votes
“Nice inclusive resort with lots of fun”
5 of 5 stars Reviewed April 9, 2014 via mobile

We stayed for several days. The resort had everything that we wanted. The service was impeccable. We were pleasantly pleased with a late night airport pickup when our plane was significantly delayed. We enjoyed the beach and pools. We dined poolside, beachside, in room and at the restaurants and enjoyed them all.

Stayed April 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,712 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (360)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Singapore
Senior Contributor
34 reviews 34 reviews
28 hotel reviews
Reviews in 23 cities Reviews in 23 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed April 8, 2014

we dropped by here on our way to oslob and ended up not wanting to leave as the place was like paradise. all the staff will never fail to greet you anywhere and any time you see them! super-friendly! you can see that they treasure service as they are hundreds of employees all serving you with a smiling face. all hotels should make shangri-la mactan a golden standard for service. we stayed at the ocean wing and at first we got disappointed because the view was a bunch of trees and a cemented road. the hotel was fully booked that day so we didn't have the chance to move. anyway, the room view will not really matter once you get to experience shangrila. amenities were awesome, just check out their website and all you can see there are true and more. each day they have a schedule for yoga, zumba, hikes and other stuff you can think of - its there. no, literally and i'm not kidding, everything you can think of. haha. we want to live here. all our friends tell us how beautiful it is here and now that we have experienced it, we just want to tell everybody how perfect this place is. now we understand why people stay here for weeks. prepare to be amazed. worth every penny. by far the most complete resort hotel we've stayed in the Philippines. a good upgrade would be if they have a bidet and a separate shower enclosure.
room: 5 of 5
amenities: 5 of 5
service: 1000 of 5
price: 4 of 5
food: 4 of 5
location: 5 of 5

Room Tip: take the ocean wing, lots of perks. try to get a room with a view, but it doesn't really matter...
See more room tips
  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeju, South Korea
2 reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed April 8, 2014

We stayed at Shangrila hotel on our vacation is CEbu. The place is perfect, the food and everything was perfect on our stay in cebu, My family really enjoyed a lot, we went snorkling with the whalesharks, visited the cascading waterfalls and get amazed with the beauty of BOhol, We had Cebu Exclusive Holiday arranged our tour for us and everything was really awesome. Filipinos are really great no wonder lots of tourist keep on coming back in the Philippines! Perfect Vacation!

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Sussex, Uk
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 7, 2014

Excellent location, with an outstanding beach, marine reserve, and excellent range of facilities. The staff are uniformly well trained, courteous, and smiling. The Ocean Wing is not as exclusive as it claims and our stay was slightly marred by the overcrowding of the Club lounge with too many noisy and unruly children. Many parents buy their way into the lounge to avoid paying for dinner!

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 7, 2014 via mobile

What a great hotel, caters for all markets, families, couples and singles.

The grounds are well maintained and the amenities are great, the hotel is reasonably priced for a 5 star resort. Food and Beverage is also good quality.

Above all else the staff are great, only too happy to help.

Stayed April 2014, traveled solo
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfurt, Germany
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed April 7, 2014

Shangri-La has always delivered excellent customer service and very well maintained property over the years. This was our 2nd time here and they have amazingly kept it in very good shape all these years. There are minimal wear and tear on the wooden materials but overall I would say that the hotel has kept its youthful vibe through the years.
We booked a room with the panoramic view on the ocean wing and it certainly did not dissappoint.
It was a weekend when me and my partner were there and the hotel was full to capacity (in my impression) and at one point, we had to wait to be seated on the breakfast table albeit the hotel having 2 venues. Breakfast buffets on Philippine hotels are nowhere to be compared from any hotel from around the world and Shangri-La Macta was no exception. There were Continental, Asian, Filipino dishes and other endless choices that could certainly fill up ones whole day dietary requirement.
The hotel is especially popular amongst Asian, Korean and Japanese families so, for couples who want some quiet time, I suggest not book on weekends if you want a more intimate setting. Otherwise, the beach, the pool, and the countless restaurants are more than enough to keep you busy for a good couple of days. What we especially love is the nightly live band at the hotel lobby. Be prepared to be serenaded by talented local artists with a wide repertoire of songs.
We had dinner at the hotels fish restaurant, Cowrie Cove with a perfect ambiance by the sea. Food was delicious though, we felt the service fell a bit short of our expectation. Our server was not prompt in pouring wine and dessert took like forever to get served.
Because the hotel is located outside Cebu City center, the hotel has an hourly shuttle service to various malls which is at least 30 minutes away.
We had a treatment at the Chi Spa Village and unfortunately, the same treatement cost at least 40% more compared to their Manila Edsa Chi Spa.
Overall, I rate Shangri-La between very good and excellent simply because it is not a cheap hotel. I know I could get the same service quality from a neighboring property. But what the heck we chose Shangri-La because it is Shangri-La. :-)

Room Tip: Panorama Rooms at the Ocean Wing
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seoul, South Korea
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 7, 2014

Always invariably friendly Shangri-La will wind you want
Gold card application, but didn't make a lot of points issued Oh a break
I thought the breakfast was nice upgrade than the last one
However, the beach bar is the renovation was too bad
It was remodeled in transition
You will need to ponder seems to be
Many had little Korean restaurant for Korea ...



  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Lapu Lapu
#1 Family Hotel in Lapu Lapu
#1 On the Beach Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Official Description (provided by the hotel):
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 
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Also Known As:
Shangri-La`s Mactan Resort And Spa
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island

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