We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Friendly Staff!” 5 of 5 stars
Review of Shangri-La's Mactan Resort & Spa

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Shangri-La's Mactan Resort & Spa to your Saves list
Shangri-La's Mactan Resort & Spa
5.0 of 5 Hotel   |   Punta Engano Road, Lapu Lapu 6015, Philippines   |  
Hotel amenities
Ranked #2 of 27 Hotels in Lapu Lapu
Mandaluyong, Philippines
1 review
“Friendly Staff!”
5 of 5 stars Reviewed March 17, 2014

everything is excellent! from the staff to the room is really satisfying.. staff are very attentive to our needs. We will surely recommend Shagri-la Mactan to our friends and family. Hope to come back soon!



Room Tip: any room is excellent!
See more room tips
  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,721 reviews from our community

Traveler rating
    1,053
    460
    122
    58
    28
See reviews for
719
438
59
179
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (362)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Geoje, South Korea
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 15, 2014

We stayed here for our honeymoon after reading so many positive reviews, and it definitely did not disappoint. The whole experience was absolutely amazing. The room was lovely, the food was delicious, the staff were all so lovely and the grounds of the resort were just beautiful. We spent every day either at the pool, beach or spa and had the most relaxing time. We also noticed how well they catered for families and we would recommend this place for couples and families alike. We will definitely be going back.

Room Tip: We had an ocean view room and it was lovely to sit out on the balcony and have a gorgeous view over...
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seoul, South Korea
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 15, 2014

Dining options were fantastic, rooms were nice and clean and spacious, gym was ok, and the resort was nice. Wish there was a swim up bar or any bar with free alcohol but that wasn't the case like I had read in some reviews :( But all in all a good experience

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vejle, Danmark
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 15, 2014

Very nice resort, but once you have paid the room, a lot of other expensives comes. 1 coke or beer 200 pesos, dinner 2000 pesos, massage starts from 3500 pesos.
All most all members in my Family had stomac problems during our stay and my husbond was so sick, he had to see the doctor, while we where there.
Only 1 breakfast restaurant opend and it was way to busy. We could not even get a table 1 day and had to sit in another restaurant and walk to the other restaurant to get our breakfast - not good with 3 small children...
lots of rules in the Beach and pool area, for exampel can adults not use the slides - Why? My children need me next to them when they are using the slides... at the Beach you can only swim using a lifejacket - why? i am a good swimmer and never Wear livejackets and i swim, dive or snorkel.

the service was very good and all the staff did a big effort to make our stay very good. room was cleaned twice a day and 1 day (out of 5) we had 3 fruits in a basket.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cebu City, Philippines
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 13, 2014

They have excellent service. The room is very nice and the amenities are excellent. I enjoyed the stay with my husband's birthday. The breakfast was great. We really enjoyed at the beach, swimming pool and the sauna and jacussi pool.



Room Tip: We stayed at the 6th floor overlooking the sea. Very nice room.
See more room tips
  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cebu City, Philippines
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 12, 2014

I've stayed here thrice and every stay was really a great experience. Whenever I book during peak season, like Christmas Season, if I'm on waitlist, front desk would always find their way to accomodate and allot a room for me. All the hotel staff are very warm and friendly, you'll actually feel the Cebuano hospitality when you stay in this resort... Food on all their restaurants are great and worth the price. Love their wide and diverse selection of food especially breakfast. It has a wide, white sand beach with ample day beds. They also have watersports like kayaking and jetski. It has 3 swimming pools, gym, spa and activity center. Rooms are very spacious, comparable to 5-star hotels. An overnight stay is not enough to enjoy all its amenities. Not other resort in Mactan can compare to Sahngrila. World-class indeed!

Room Tip: Choose rooms that are facing the sea/beach/pool
See more room tips
  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 11, 2014

The club lounge experience- poor value for money,service utterly disappointing.
The very basic hotel service called 'wake up call' and espresso in an espresso
cup were not met. So i missed my appointment! I should have stayed in another hotel.

Room Tip: Bathroom had traces of fungi, not scrubbed properly.
See more room tips
  • Stayed February 2014, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Shangri-La's Mactan Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Lapu Lapu
#1 On the Beach Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Official Description (provided by the hotel):
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Orbitz, Expedia, Cheap Tickets, Hotels.com, Shangri-La Hotels and Resorts, Hotel.de, Despegar.com, TripOnline SA, Booking.com, Jetsetter and Tingo so you can book your Shangri-La's Mactan Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Mactan Resort And Spa
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island

Owners: What's your side of the story?

If you own or manage Shangri-La's Mactan Resort & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.