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“No regrets” 5 of 5 stars
Review of Shangri-La's Mactan Resort & Spa

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Shangri-La's Mactan Resort & Spa
5.0 of 5 Hotel   |   Punta Engano Road, Lapu Lapu 6015, Philippines   |  
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Ranked #2 of 27 Hotels in Lapu Lapu
Manila, Philippines
1 review
1 helpful vote 1 helpful vote
“No regrets”
5 of 5 stars Reviewed November 15, 2013

After the negative reviews here, I was apprehensive about our stay. But room and bathroom were clean, modern and a manageable walk to pool/beach areas. Aqua shoes will be helpful for the somewhat rocky beach.

Room Tip: Main wing, annex area - manageable walk to pool/beach areas. View was out to the parking area but we...
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,717 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (362)
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English first
Manila, Philippines
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 15, 2013

One of the best hotels I have ever been. The staff is always alert and anticipates your needs. The location is great. Very relaxing especially if your trip is for business/conference. Food is delicious





  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Macau, China
Top Contributor
82 reviews 82 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 14, 2013

was resident of this hotel on business the whole of last week. From arrival on Tuesday till island hit by typhoon, staff could not do enough for me. even beating my expectations. room clean and spacious, food perfect, gardens beautifull. From Thursday, the service and attention to guests was raised by about 5 notches. security, safety come first by a long way. guiding guest thru back of house to avoid wind and water. incredible. and always with a smile

Room Tip: all rooms are great either with with to sea or inner courtyard. Lechon is out of this world availabl...
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  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clitheroe
Top Contributor
173 reviews 173 reviews
98 hotel reviews
Reviews in 77 cities Reviews in 77 cities
108 helpful votes 108 helpful votes
5 of 5 stars Reviewed November 14, 2013

This is a fantastic resort. ALL the staff are fantastic. Although only 80 miles from Tacloban we were almost completely unaffected by the strongest super-typhoon this year. On the storm day itself breakfast was normal, there was a buffet lunch in the ballroom and dinner was back to normal. Unbelievable. The staff must have been terribly worried about their friends and family but it didn’t affect them one iota. Grace under pressure. On a normal day you will enjoy superb pools, a great beach, superb snorkelling, terrific number of options for kids. I‘d love to return and certainly wouldn’t risk going somewhere else to see if it was better. It can't be - can it!!

Room Tip: You must get an ocean view room, high floors see further.
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  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Macau, China
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 13, 2013

We have stayed 6 days there, I love there very much. It is the place where can keep you entertained without leaving the resort. It has the best part of the beach in the area with where with clear water that you can just snorkeling checking out colorful fishes, starfish and coral. We are lucky that bring with the waterproof camera with us and has taken a lot of beautiful under water world pictures. Then there is tennis court, 6 holes mini golf, 2 pools and full equipped health club. You will have penalty much to do in the resort. A free shuttle bus is offered by the resort taking you to the SM mail if you likes to go to the town. One thing you won't want to leave the resort, especially after one day we went wonder around outside of the resort to look around. The surround area is kind of impoverished that won't make you feeling safe. Even I found a SPA called Tree Shade very closed to the resort, the surrounded environment have told that not safe to go alone! If you like stay at a resort being relax and do not bother to go outside, this is the best one in Mactan Island.
The CHI SPA will never let you down, it keeps it's excellent standard in every CHI with Shangri-La location!

Thank you Shangri-La Mactan Resort!

Room Tip: Even I love the resort, but there is still too many kids around due to the local long weekend holida...
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bali
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 13, 2013

Hi, I am from Cebu and every special occasion we are at Shangri-la. It was my birthday last Nov 8 when the super typhoon struck the country. We were already checked in the day before. All I could say is "through thick and thin" Shangri-la Mactan never fails to amaze us. They are consistently excellent and consistent in every area of service. Each staff, manager, heads of different departments from the front office to the restaurants to the housekeeping team everyone were just so accommodating and always initiated to ask what we needed every time. There was quite a panic during breakfast that Nov 8 since the peak of the wind was about to blow Cebu. But everyone was just so alert in assisting each guest from packing our breakfast to delivering to our rooms if needed. Just the sight of a prepared team assured us that we are in good hands. Great job Shangri-la Mactan team, excellent service from start to finish!
I would like to make a special shout out to Darren of Tides and his team, Jomari and team of Tea of Springs, Nikka of Ocean club lounge for extending excellent service, more than we have ever expected. Overall everyone was simply amazing!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Banilad, Cebu City
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 12, 2013

This resort is indeed on of the top 3 in Cebu. Spacious, clean rooms (ours had a very nice view as well) Kind and helpful staff, complete breakfast (buffet-style) with too much to mention, perfect lunch and dinner. Perfect parking-facilities. Child-friendly. Guarded swimming-pools and sea-pool. Cannot find anything negative woth mentioning. Great resort.

Room Tip: Rooms on the backside have very nice pool-, garden- and seaview.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#1 On the Beach Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Official Description (provided by the hotel):
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 
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Also Known As:
Shangri-La`s Mactan Resort And Spa
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island

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