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“All you need is there” 5 of 5 stars
Review of Shangri-La's Mactan Resort & Spa

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Shangri-La's Mactan Resort & Spa
5.0 of 5 Hotel   |   Punta Engano Road, Lapu Lapu 6015, Philippines   |  
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Ranked #2 of 27 Hotels in Lapu Lapu
Banilad, Cebu City
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
“All you need is there”
5 of 5 stars Reviewed November 12, 2013

This resort is indeed on of the top 3 in Cebu. Spacious, clean rooms (ours had a very nice view as well) Kind and helpful staff, complete breakfast (buffet-style) with too much to mention, perfect lunch and dinner. Perfect parking-facilities. Child-friendly. Guarded swimming-pools and sea-pool. Cannot find anything negative woth mentioning. Great resort.

Room Tip: Rooms on the backside have very nice pool-, garden- and seaview.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,867 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (392)
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Los Angeles, California
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 11, 2013

I have traveled to the Philippines numerous times for business and leisure over the past 10 years and whenever possible, I make it a point to stay at the Shangri-La's Mactan Resort. The service at the hotel is both professional and friendly. There's nothing better than walking through the lobby or the Ocean Club after a long day at work and being greeted by name by the hotel staff. They have always gone out of their way to make sure that my colleagues and I are happy and that our stay is a memorable one. The hotel itself is beautiful. I have been told that the white sand on the hotel's beach is actually brought in from Boracay. I don't doubt this, as it is spectacular. I always stay on the Ocean Club floor of the Ocean Wing and have found it to be much more quiet than the Main Wing. I enjoy the ocean view suites when they are available. Nothing beats coming back to the hotel after a long day at work and having a glass if wine on the balcony of your room overlooking the water. The Chi Spa is a must if you have time for a massage or day at the spa. I also recommend the Tea of Spring for dining. The food is great and the selection of teas is fabulous.

Room Tip: Ocean view rooms on the Ocean Club Wing are the best!
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2013

I'm not a great "resort" fan, but this property may change my mind. great staff, gorgeous grounds and a spa to die for...I came for business, but it seems the property has some great kids amenities that would make this a great family destination as well.


Room Tip: Ocean wing is spectacular...
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  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
272 reviews 272 reviews
35 hotel reviews
Reviews in 46 cities Reviews in 46 cities
118 helpful votes 118 helpful votes
5 of 5 stars Reviewed November 11, 2013

Cebu was hit by one of the worst typhoons ever about 2 days before I arrived. But the resort is virtually untouched by the devastation in the surrounding region. The lobby is open and spacious with marvellous views of the ocean. The staff are all friendly, warm and helpful without exception. This despite the challenging times of the typhoon with many having relatives and friends who may have been affected by the typhoon.
The rooms are large, comfortable and beautifully appointed. The bathroom has everything one could need with lovely toiletries and warm water with good pressure. Take an ocean view room and enjoy a cold drink on the balcony while looking at the pool and beach.
Snorkelling is a must! This is the only place you can swim out to the corals in waist deep water. Numerous multicoloured fish swimming in the corals were a delight!
The breakfast buffet at Tides at Garden level has a great selection. My personal favourite is the garlic rice with a local salted fish called dangit.
The Chi Spa is a perfect sanctuary that completely refreshes and rejuvenates!

Room Tip: Ocean facing in Main wing above 5th floor so the views are great and the music at nights sound dista...
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  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Top Contributor
91 reviews 91 reviews
21 hotel reviews
Reviews in 32 cities Reviews in 32 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed November 11, 2013

We came here unexpectedly Nov 9th after the typhoon meant we could not head north to Malapasqua. We just showed up and the staff were very helpful. They offered us a very reasonable rate (same as what I had seen online) and very kindly provided us with some extra supplies as our baggage was delayed. We only stayed one night but I would definitely come back - great option for families. Also has very good food in the restaurants. The pool complex was a huge hit with our daughter and the beach is beautiful and clean. Very good service and support overall during what was a very challenging time for the region. Excellent location - very close to the airport.

Room Tip: the band at the bar/lobby can be a bit loud at night - ask to be far away if you don't want the...
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 10, 2013

The hotel did a stellar job to provide normalcy during some very challenging days! What an amazing staff and GM. I've visited the hotel several times and it keeps getting better. Great beach and would be amazing for a family vacation.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bagnaria Arsa, Italy
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 10, 2013

Absouteley faboulous in the tremedous situation of Typhoon Jolanda. The best every service I have personally experience in 29 years of international travelling. Thanks to General Manager (Mr. Marco) and all is incredible team

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Lapu Lapu
#1 On the Beach Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Official Description (provided by the hotel):
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 
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Also Known As:
Shangri-La`s Mactan Resort And Spa
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island

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