We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great resort, slick service” 5 of 5 stars
Review of Shangri-La's Mactan Resort & Spa

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Save
You added Shangri-La's Mactan Resort & Spa to your Saves list
Shangri-La's Mactan Resort & Spa
5.0 of 5 Hotel   |   Punta Engano Road, Lapu Lapu 6015, Philippines   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Book Early & Get 15% Off
Ranked #2 of 27 Hotels in Lapu Lapu
Singapore, Singapore
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Great resort, slick service”
5 of 5 stars Reviewed October 5, 2013

The resort is some 20 years old but you couldn't tell except for its conventional layout. It looks extensively refurbished and the grounds are amazingly well manicured. The clincher is really the service - operations run like a well oiled machine, with upbeat staff that greet you at every turn. This Shang has aged gracefully.

Only peeve is that final touches are being put on some rooms for the refurbishment. Gentle hammering and dragging of furniture were audible past midnight. Management should know better that sound travels and stop work earlier.

Stayed October 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,712 reviews from our community

Traveler rating
    1,046
    458
    122
    58
    28
See reviews for
716
436
59
177
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (360)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Cebu City
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 5, 2013

Everything was excellent from the moment we arrived to the moment we left. The facilities were great especially the beach and pool. You can't go wrong when you choose Shangri-la. It's still the best resort in town! Keep it up!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makati, Philippines
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 4, 2013

in all shangri-la's in the Philippines, for me, mactan won in terms of Service and Staff..you will really feel that you are welcome..their attention and care to their guest is amazing!

Ive worked with their sales and events team many times, and all i can say....Fantastic!, no hassle at all!


the resort...like other shangri-las.....wonderful!

No need for long reviews...just GREAT!

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hobart, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 4, 2013 via mobile

I stay at this resort every year with my family and each time has been amazing. The staff are friendly and helpful, the location is gorgeous and well setup, and there are plenty of great activities to keep you busy. We plan to visit again next year.

Stayed August 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
242 reviews 242 reviews
68 hotel reviews
Reviews in 66 cities Reviews in 66 cities
175 helpful votes 175 helpful votes
4 of 5 stars Reviewed October 1, 2013

The attention to the guest is very good, the friendliness of the staff is first class, and the efficiency of the reception cant be faulted.
The rooms are a good size, well appointed, contain all the things you need, are clean, and modern. All rooms will get a view, some over the pool and the sea, the others over the gardens towards Cebu.
The buffet breakfast is first class, and the staff service was impecable.
The pool area is very good, with areas for kids, adults, water slides, and things to play in the pool, like volleyball or basketball. The beach area is nice but not huge.
Pool side attendants for food, towels, or the life guards are all attentive to the guests.
The price is high compared to many in Mactan, and Cebu, and its in this area that I feel the hotel loses out. For not a lot more, when they have specials, you can get a pool villa at another nearby resort which I feel is a better resort.
Shangri-la is a good second choice though.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
1 review
3 of 5 stars Reviewed September 30, 2013

stayed for 3 nights in the hotel and. experienced 2 times power failure.some sort of shortage or mild explosion of power circuit. it was room number 7110. but was repaired quickly by the maintanance people

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seoul
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed September 29, 2013

Staying at Shangrila Cebu is the best hotel experience in Philipines. Everything in the hotel is very good, nothing to complain. Maybe just too many Korean like me so sometimes feeling still in Korea hihi!

Thank you for the diving staff. The diving is ok, but not so good like Molbal(?) in south of Cebu. The fish feeding is better and need to pay for scuba.

I love SPA! Also very best. Very calm.

But one thing I wonder why the hotel staff ask me if I am guest of hotel. We were swimming in hotel pool, waiting for evening flight to Manila, then they ask us this. No problem I have hotel bill even if check out in morning. Just wondering.

Best hotel i stay in Philipines.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Shangri-La's Mactan Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#1 Family Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Official Description (provided by the hotel):
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Shangri-La Hotels and Resorts, Agoda, Hotels.com, Hotel.de, Despegar.com, TripOnline SA, Ctrip TA, Travelocity, Odigeo, Jetsetter and Tingo so you can book your Shangri-La's Mactan Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Mactan Resort And Spa
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island

Owners: What's your side of the story?

If you own or manage Shangri-La's Mactan Resort & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.