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“Wonderful...” 4 of 5 stars
Review of Shangri-La's Mactan Resort & Spa

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Shangri-La's Mactan Resort & Spa
5.0 of 5 Hotel   |   Punta Engano Road, Lapu Lapu 6015, Philippines   |  
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Couple's Retreat
Ranked #2 of 27 Hotels in Lapu Lapu
Tokyo, Japan
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
“Wonderful...”
4 of 5 stars Reviewed September 15, 2013 via mobile

I love this place I stay here with my bf for 3days & we enjoy our stayed here. The beach is clean & I love the mango shake they serve in beach side best mango shake ever. I'm looking forward to go back there soon...

  • Stayed March 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1,914 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (399)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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Delhi
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 14, 2013

The resort in mention is an excellent property, very beautiful and true to its brand. Situated at Cebu islands, a visit to this resort is a great way to have a memorable holiday. Though I was there for business, however the resort reduces the stress levels! The family deluxe room which I had was very spacious and very well done, though little expensive. Hospitality in this resort is excellent and true to a service industry's highest levels. A scope of improvement is internet speed, since I could not connect many times to my office mails over vpn

Room Tip: Higher floor better sights!
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Florence, South Carolina
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 12, 2013

We choose this hotel on our Philippines vacation 2013. Being a Cebu native and my wife from Manila I want to show her what Cebu can offer. Her friend from San Francisco vacationed in this hotel 2012 and she was so mesmerized by the pictures. We had been to Plantation Bay in 2007 after our wedding in Manila and she said we should give Shangri-la Mactan a try. Upon entry the hotel façade is very nice as it is tucked away from the main road and there's a lot of trees across the hotel entrance that makes you feel away from the hassle and traffic of city life. Their main lobby is a bit dated but sparklingly clean. Hotel staff are very courteous and friendly. Our room is very mediocre size for its $400/night rate. There is no microwave and the mini bar fridge is stocked with over priced drinks. Imagine a coke 12ounce can is 125 pesos($2.90) and you can buy it from the grocery across the street for 29 pesos($0.70cents). One thing I like on this hotel is NO CORKAGE FEE to delivery foods. I ordered McDonalds delivered to me in the hotel and no corkage!!! You can't do that in Plantation Bay. The beach is okay considering Punta Engano is never a white sandy beach its natural coastline is rocky. Their white sand was delivered by barge from Inabanga Bohol and dumped to their coastline to mimic a white sandy beach. This was an environmental issue back in 1991-1993 when the hotel was just constructed. Back to my review, there are 2 swimming pool and a mini golf area. One swimming pool is near the beach but small and one is close to the main building and this is the huge one. There's a lot of Japanese and Koreans I guess these are there main target patrons. There is also a water slide that I didn't care as my 4yo daughter is not tall enough to ride on it. Then theres the mini water park which my daughter enjoyed. Breakfast in this hotel is so-so. A lot of Japanese and Korean food and a few Filipino food. I had more sumptuous selection for breakfast in Manila Hotel. All in all the place is very expensive for the experience. I have much better rooms in the USA hotels at much cheaper price.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Manila, Philippines
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 11, 2013

I visited Shangrila Hotel in Cebu last month .It was just a one night stay for an emergency meeting and i thought a good massage is all i need for my tired muscle.And true enough, it was a very relaxing and soothing massage.The masseure really crushed the muscle knots thatt caused my shoulder pains.This was my 3rd time in their Spa and it was always special.Aside from the good massage, the ambience is really topnotch.And to top it all, their Spa consultant is the same consultant that trained my therapists in my Medical SPA in General Santos City!Same quality! Lovely!

Room Tip: Choose a room with an ocean view!
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Manchester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 9, 2013

The place was just beautiful. The staff was incredibly helpful and accommodating. The rooms and the facilities are beautiful. Plenty of activities to occupy yourself from a variety of exciting watersports, golf, sunbathing, swimming etc.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cebu
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 9, 2013

Kids love this place, Adults love the place... the service is extraordinaire... the food is excellent and the People are wonderful. You cant go wrong spending your holiday alone with your partner or with your kids in this place. Worth every penny!!! Highly cmmmendable place. My kids just love to come back and come back to this wonderful place....

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

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Cebu Island, Philippines
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 8, 2013

When I first came to this resort some years ago, I was not impressed. The rooms are far from the pool and the beach. Kinda tiring going back to our room if we left something if we are already in the beach. However, when we checked-in last Aug 25, 2013, i was really impressed with the room. It has complete amenities, plus a welcome fruit platter. Unlike other hotels that has only 2 pieces glass for water, they have 6. Yes, 6! Well, the 2, I think is a whiskey glass; but not bad at all, having those stuff; and, unlike other other hotels that has only a small bar of soap and a shampoo, well, Shangri-La has, besides the bar soap and shampoo, they have liquid soap, conditioner, lotion, liquid soap and a hair tie. Only in this i have seen a hair tie as one of the amenities. They are just full of amenities inside the room, i just find it so comforting seeing those.

Room Tip: View from their Sea view rooms are just amazing.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#1 Business Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Official Description (provided by the hotel):
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 
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Also Known As:
Shangri-La`s Mactan Resort And Spa
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island

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