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“Best resort in Cebu!” 5 of 5 stars
Review of Shangri-La's Mactan Resort & Spa

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Shangri-La's Mactan Resort & Spa
5.0 of 5 Hotel   |   Punta Engano Road, Lapu Lapu 6015, Philippines   |  
Hotel amenities
Ranked #2 of 27 Hotels in Lapu Lapu
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Best resort in Cebu!”
5 of 5 stars Reviewed June 25, 2013 via mobile

The resort, its service, facilities & food is splendid! Kids loved the adventure zone wherein they can play as much as they want. While the kids are having fun, adults can go to the gym or spa. Early morning beach swimming and late afternoon pool swimming is recommended. Fish feeding was a great experience, the resort provides bread for the fish feeding too! Breakfast buffet offers wide variety of selection. Would definitely come back!

Stayed July 2012, traveled with family
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1,721 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (362)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Brisbane, Australia
Senior Contributor
47 reviews 47 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed June 25, 2013

Just had our 3rd visit to Shangri-La Mactan and we had 8 nights of bliss. The panoramic view of the reef from our room was wonderful - so beautiful to wake up to each morning. There was always something happening on the water's edge so there was always something to watch.

The staff are very friendly and welcoming. They do anything they can to help, always smiling. Everyone from the gardener up says "Good morning" when you walk by.

The room is clean, spacious and the amenities are good. Housekeeping is attentive and quick when you need something. Renovations are happening so the older rooms are getting a facelift to freshen them up. The gardens are beautiful and the hotel & grounds are looked after well.

It is busy on weekends with everyone from nearby countries popping in for the weekend, but the week days are quiet. But there is ample staff to deal with the busy periods.

The food in all the restaurants is good, with each offering different menus. My favourite is Waves, the bar by the water for an evening cocktail. So peaceful looking at the view.

Scotty's Dive Centre is excellent, so if you are diver I recommend you go. They offer "5-star" service, and there are fantastic dive spots all within a short distance from the hotel so trips don't take up your whole day (unless you want them to).

We had massages both at the Chi Spa and outdoors in a cabana. Both places are heaven, but the outdoor massage is cheaper. It's lovely to relax listening to the ocean and the birds in the trees while lying outside in the cabana. The Chi Spa has a lovely ambience with the dim lighting and soft music.

The airport transfers make it easy getting to and from the hotel. There is also a hotel shuttle which goes to the local shopping malls for when you need retain therapy.

It's not a cheap hotel, but it is worth it for a wonderful holiday. We will be going back again next year.

Room Tip: Panoramic room in the Ocean Wing.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 24, 2013 via mobile

Shangrila Mactan was a great place to conduct company convention. They offer good team building activities and each night they gave fun entertainment for us. From fire dancers, good band music and fireworks.
Staff was all courteous and hard working. Everyone was smiling and very attentive.
Enjoyed all the food they served to us. Breakfast was spectacular!
Very quiet and private.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed June 24, 2013

Easy trip from airport. Hotel staff throughout aim to please and are extremely friendly. Our ocean wing panorama seafront room is great -- king bed plus nice sitting area, good sized bathroom. Nice toiletries. Rate not bad for a last minute booking.

Restaurants are outstanding. Decor is beautiful, views are great, food is terrific. You can choose to eat healthy or not here. The gym is as good as any hotel gym I've ever used. The spa is fab-u-lous. Prices for spa treatments and meals are less than I've come to expect in Asia in five star places, to that, too, is a win.

There are lots of kids here, which one in a while was a nuisance, but mostly was just cute.

Room Tip: ocean wing is great; no idea about the main hotel.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 16, 2013

Hotel is nice,though some of the rooms are badly outdated,the renovated rooms are good.food is great,water sports are excellent,the gym and pools are very good.
It is not cheap and avoid the weekends as it is full of Korean tourists and the place feels too busy.week days are great no crowds or lines at the buffet breakfasts and dinners.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 14, 2013 via mobile

If it means anything to you, you are the BEST Shangri-la I have ever stayed in.
I took a Kids AdventureQuest package from 9/6 to 12/6.
1. The room was bigger than all the 5 previous ShangriLa I've stayed in and is the first that could accommodate 5 comfortably
2. The grounds were impressive, nice pools, slides, mini golf, kayaking, snorkeling, and very few mosquitoes!
3. Kids play area is large and fun, filled with activities. Best of all, they WANT to stay there to paint t shirts, do salt art, make treasure boxes etc. The staff there even took the effort to send their handicrafts to another hotel as they had not dried by the time we moved for conference!
4. Food... Fantastic variety. I was told by a Filipino friend "don't bother to look elsewhere. At Shang, you get all the mangoes and Lechon you want!"
5. Chi spa was wonderful! Chona is very good at what she does and is very pleasant as well.
6. SERVICE IS YOUR STRENGTH. You have a wonderful team that understands the guests and are proactive, always going the extra mile. You have two wonderful boys at the Ocean Wing - Sigmund and Jaybee. They made sure we got transport, our early morning 5 am breakfast was waiting for us for our trip to Bohol! There was also a lovely lady who sent a cake to the adventure zone for my daughter's birthday!
You guys made us miss you so much when we moved into Cebu city. You are definitely in my recommended list!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 12, 2013

Have just returned from our first trip to Shangri-La Mactan and have nothing but superlatives for the hotel - simply one of the nicest resorts our family has stayed in anywhere around the world. The key differential is the people - the staff is the most friendly and attentive you will ever encounter. We were concerned that there wouldn't be enough to keep us occupied 24-7, but after 5 days there was still lots to do and we wish we had a couple of more days. The private beach and snorkeling is especially noteworthy. Just the place if you want to relax as a couple or for a family. It isn't cheap but worth the money. Can't wait to return.

Room Tip: Deluxe Ocean Suite Seaview with adjoining rooms for the family.
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Lapu Lapu
#1 On the Beach Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Official Description (provided by the hotel):
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 
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Also Known As:
Shangri-La`s Mactan Resort And Spa
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island

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