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“Amazing Retreat” 4 of 5 stars
Review of Shangri-La's Mactan Resort & Spa

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Shangri-La's Mactan Resort & Spa
5.0 of 5 Hotel   |   Punta Engano Road, Lapu Lapu 6015, Philippines   |  
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Couple's Retreat
Ranked #2 of 27 Hotels in Lapu Lapu
Hong Kong, China
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
“Amazing Retreat”
4 of 5 stars Reviewed May 23, 2013

I stayed a few nights as I joined a Wedding. This hotel is amazing for Children. Looks like great facilities and with supervision, definitely will be bringing my Children and wife next time round. Didn't enquire about extra charges though.

I stayed on the beach with my friends most time. Very gorgeous beach. Jetski, snorkelling and other watersports are available to hire. There are fishes swimming about.

I had room 8012 which faced out of the resort and wasn't all that in terms of view but my friend at 5054 had the landscaped internal hotel Garden / pool view which I felt was nicer.

The Health Club facility was very decent too with Shower, Sauna, Jacuzzi, too HOT of a steam room and a gym.

The BBQ buffet with a show was OK but far to overpriced.

Room Tip: Just outside the hotel there are convenient spas. Taxi to Supermarket is about 130 Pesos
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,935 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (404)
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  • Dutch first
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English first
Toronto, Canada
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed May 22, 2013 via mobile

Stayed here so many times but never made a review on this resort since every time I'm here everything is flawless from the moment I step out of the car til i reach my room. Stayed again last night on a last minute booking and as usual great service. Love the place and love the staff

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 21, 2013

I just came back from five-night stay at Shangri La Mactan Resort and have to say I was continually amazed at all the attention to detail at the resort. I felt like the management of the resort pretty much read my mind in terms of the service/facilities I would want/need for my family and everything was there ready for us. It really is super kid/baby friendly (e.g., great play room area, water facility with age appropriate pools and slides), staff is very helpful/friendly (they appear immediately with beach towels when you grab a chair on the beach/by the pool), facility is not as luxurious as some of the hotels you will see in South East Asia but clean and reliable.

I would totally go back to this resort every year with other families until my children are old enough to appreciate/handle more adventurous/cultural destinations.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cebu City, Philippines
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
Reviews in 9 cities Reviews in 9 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed May 18, 2013

It is always a pleasure to stay at Shangri-la Mactan. For this stay, we were upgraded to a Panorama Suite, and when they promised a very nice room, the staff meant it. I could never ask for more. The only disappointment was the lack of bidet in the room. But over-all, no other complaints because the whole experience made up for the lack of bidet. If someone loves aqua sports or activities, there are interesting stuff to choose from. Their beach has powdery white sand, with life guards always on the look-out. Food/drinks station is nearby to caters to guests' cravings. There are pools, both for children and adults. There is even a mini golf course for the guests, and a mini chapel for spiritual reflection. One time, I saw an F&B staff scattering/throwing bread crumbs for the birds in a corner, it was a very cute sight. I felt the hotel and staff were working in harmony with nature.

Room Tip: The hotel is doing renovations but they are doing their best to minimize the noise. Request for Ocea...
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luzon, Philippines
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 17, 2013 via mobile

Its like your in an Island isolated with all the fuzz of the world. The staffs are so kind and helpful. Their pools are something to go back to. They have special places and activities for kids. They provide transfers from hotel to city. Good food menu from breakfast to dinner.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Top Contributor
83 reviews 83 reviews
33 hotel reviews
Reviews in 39 cities Reviews in 39 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed May 15, 2013

Their lush garden, appealing landscape of a tropical and classy hideaway, high ceiling and extensive lobby with tasteful furniture were a great way to enjoy the place.

We booked three (3) rooms and it took a while to check in to one of the rooms as they cannot seem to locate the reservation. Our rooms were located at the 5th, 8th and 9th floors of their Ocean wing. Views from our rooms were spectacular. Rooms were well kept. Bed, Linens and Pillows were of good quality. Rooms were spacious, cozy, simple and elegant. Take the 9th floor of their ocean wing.

Staff is attentive from their baggage porters, guest assistants to those deployed near the pool and beach and Tides restaurant.

Breakfast buffet has an array of choices from breads, soups, local and international cuisine and fresh fruit juices.

Recommending this to families with kids as they will surely enjoy the pool and slides.

Room Tip: Choose the 9th floor at their Ocean Wing.
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 13, 2013

I was here last weekend for the wedding of a friend of mine. Arrived at the Hotel the nicest staff helped me with the bags, the front desk staff was very efficient in less than 10 minutes I was assigned a room in the Ocean wing with a free Sea View upgrade.. The resort is fantastic, beautiful pools and private beach (a little small maybe) but well organized and most importantly, clean. I was very happy with the staff always friendly and smiling. Nothing to say about the quality of the food in the Tides's restaurant Buffet ... Delicious! Congratulations to Shangry-La Mactan, they made me spend a splendid weekend in paradise!

Room Tip: Try the Ocean Wing Room's
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Lapu Lapu
#1 Business Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Official Description (provided by the hotel):
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 
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Also Known As:
Shangri-La`s Mactan Resort And Spa
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island

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