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“Amazing Stay.” 5 of 5 stars
Review of Shangri-La's Mactan Resort & Spa

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Shangri-La's Mactan Resort & Spa
5.0 of 5 Hotel   |   Punta Engano Road, Lapu Lapu 6015, Philippines   |  
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Ranked #2 of 27 Hotels in Lapu Lapu
Tokyo
Top Contributor
75 reviews 75 reviews
70 hotel reviews
Reviews in 66 cities Reviews in 66 cities
53 helpful votes 53 helpful votes
“Amazing Stay.”
5 of 5 stars Reviewed July 19, 2012

Had a fantastic 4-nights stay.

Pros:

- Outstanding service: staff is always SUPER attentive, smiling, friendly and willing to go the extra mile for you. Fresh cold mint towels at the beach, spare towels continously given at any spot (pool&beach) and waiter service was really beyond any expectations.
- Superb location: the hotel is nicely appointed and very well designed: the area includes a very large park (constantly cured), a golf course, a beach divided in two parts, two big pools, a huge spa.
- Beach was fantastic, water was lovely, lots of tropical fishes
- Pools are also excellent and ideal for all sorts of customers
- Food was OK (maybe as an Italian I am quite spoiled), but overall the quality was pretty high. High point for me was clearly the fresh mango constantly avaiable throughout the day - a bliss.
- SPA treatment was amazing, staff very attentive, spa location VERY secluded and relaxing
- Rooms very nicely appointed, clean with comfortable beds

Contras

- Can't think of any honestly.

Room Tip: Get a refurbished ocean-view room, possibly in the Ocean Wing. Ask for an high floor. (7th, 8th, 9th...
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,721 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (362)
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English first
Bengaluru (Bangalore), India
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 17, 2012

We stayed here early this month (July) and my real worry is the weather. There was heavy rain in Luzon area but when we reached Cebu, weather was really nice. A bit cloudy at times and experienced occasional rainshowers but overall weather was good. I think it's even a better month to go to Cebu because it isn't very hot and humid.

Overall we had a great experience here in Shangrila Mactan. We have 3 children under the age of 10 and they really had a great time. The younger ones enjoyed the slides and aqua play area. Older kid and I enjoyed swimming and feeding the fish on the beach. even the 4 year old can enjoy the water and swim with the fish. They also enjoy playing with clean white sand. We also saw some tiny crabs near the rocks. Some are still inside the shell. I think the hotel did a great job in making this a marine sanctuary. I was actually surprised at the beach quali considering this is very near Mactan International Airport.

If you are travelling with kids, you can never go wrong with this resort. They will never get bored. There are plenty of water activities to choose from.

Buffet lunch and dinner are also worth it - they feature Filipino, American, Indian, Japanese and Korean cuisine.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 17, 2012

Everyone was warm and friendly and extra-accommodating to our two young boys.
There are lots to do for a family. When it rained, we took the hotel shuttle to the city to while away our time.
The Adventure Zone is perfect for luring kids out of the pool especially when it gets too hot to be in the sun.
I'm already planning my next trip :-)

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Top Contributor
279 reviews 279 reviews
65 hotel reviews
Reviews in 109 cities Reviews in 109 cities
2,429 helpful votes 2,429 helpful votes
5 of 5 stars Reviewed July 15, 2012

Ocean wing have lovely views. Nice pool area and spa. Take a boat out as the sea is so clear and beautiful. Fabulous shells to be found.

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 15, 2012 via mobile

Everything is excellent in Mactan Shangari La resort safe, clean, service good, many activities for kids. It's a bit pricy in the restaurant than I expected in Cebu but still a enjoyable trip & I recommend stay in Shangai La Cebu!

  • Stayed July 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 12, 2012

Stayed on the Ocean wing for 2-night getaway with my family of four. Rooms were excellently appointed. Facilities were great for the kids. They could not get enough of the fish feeding. Had a couple of hours of kayaking, and endless hours on on the kids pool area using the slides and play area. The slide (~ 80ft long) was excellent and safe even fo rmy 3 year old who went on it again and again.
Evening food buffet was excellent. My 9 year old had her first sashimi and loved it. Halohalo was a hit and I loved the seafood selection although they could do better by refilling this section much faster as it tends to run out quickly.
Breakfast selection was also varied and a special section provided for kids to be able to help themselves.
What impressed me the most was the very hospitable and friendly staff. Everyone you meet along the beaches, garden hotel lobby and restaurants, be they receptionists waiters or street cleaners, would always be the first to say hi and flash a friendly smile and ready to help. Even lifeguards were ready to get your food orders or towels if need be.
Unfortunately we did not have time to try other facilities like the kids zone, ezone and spa so we would definitely be back for our next vacation.
Keep up the good work!!

Room Tip: Most rooms ahve a good view of the beach, but the ocean wing would get you faster to the beach and t...
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Top Contributor
53 reviews 53 reviews
48 hotel reviews
Reviews in 40 cities Reviews in 40 cities
273 helpful votes 273 helpful votes
4 of 5 stars Reviewed July 11, 2012

The hotel has recenly remodeled the guest rooms, is convenient to the airport, has many facilities for families and couples, a great gym and spa area as well as a good stretch of beach.

Room Tip: Ask for a remodeled non smoking room. MOst rooms have good views of the water
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Official Description (provided by the hotel):
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 
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Also Known As:
Shangri-La`s Mactan Resort And Spa
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island

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