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“best hotel in cebu by far!!!” 5 of 5 stars
Review of Shangri-La's Mactan Resort & Spa

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Shangri-La's Mactan Resort & Spa
5.0 of 5 Hotel   |   Punta Engano Road, Lapu Lapu 6015, Philippines   |  
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Ranked #2 of 27 Hotels in Lapu Lapu
Manila, Philippines
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
“best hotel in cebu by far!!!”
5 of 5 stars Reviewed March 6, 2012

The service was exceptional, the people spoke english, the customer service was very efficient and wonderful. The place was clean no insects on site. The food fantastic and a variety to choose from. The place was safe and very accomodating. prices were reasonable and the spa exceptional. I didn't want to leave and the water was so clear the fish came right up to you. You can snorkel a few meters and see so much fish. I had the time of my life with my family and would come back in a heart beat!!!! Thank you for the wonderful memories!!!!

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,717 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (362)
Date | Rating
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English first
Top Contributor
52 reviews 52 reviews
30 hotel reviews
Reviews in 26 cities Reviews in 26 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed March 3, 2012 via mobile

I'm here with a group of girlfriends for the weekend. Shangri la never disappoints. I'm sure they must also control the weather. So peaceful, serene. Every time I come here, i fall more in love with it. It's not so big but it has almost all the amenities to make your visit special. They've added small water slides for the kids. They provide transportation to any destination within the island of cebu. The drinks are a bit pricey for us filipinos but still worth it. Aaahh, i'm in Shangri-la.

  • Stayed March 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Senior Contributor
45 reviews 45 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed March 1, 2012

We were on a business trip and stayed in this hotel as a jump off point to the Minantaw Marine Park and Sanctuary. It's the only double reef in the Philippines but one of the most exploited fishing area. It's under a rehab program by Proj Seahorse the NGO handling the program.

It's a pity though that we stayed only for one night and didn't have the chance to enjoy much of the facilities. Though I saw that they have 2 very inviting pools. The bigger one has slides and fountains/water falls that are popular with the kids. There are more people here while the other secluded infinity pool has the view of the ocean and seems more quiet, ideal for honeymooners. They also have a mini golf course and a gym. The property is so huge, one can actually run around the pathways.

Their beach cove has white sands. I believe they have their own sanctuary and nemos abound in that contained area. You will definitely enjoy snorkelling. Don't know though if the hotel provides snorkelling kits free of charge.

We had cocktails at the Cowrie Cove while watching the sun set. I got two perfect mojitos, a good deal because it was on buy one take one during happy hours (5-7pm). It's one of the most romantic places here at the hotel property. If you're on a honeymoon, be at this place exactly at 5pm to book the most romantic table.

The room amenities were good as well. Soft beds and pillows, new towels and L'Occitane toiletries, got what we paid for. Wifi was strong in the rooms. There were fruits in the room, and the mangoes were so sweet.

Overall, this resort is very ideal for families. If you're on a honeymoon and would want to have peace, avoid being in the lobby area where it becomes busy especially during lunch time. Could have been the best if there's no additional payment for hotel transfers (P200). They can probably just tack it on the rate per night.

Next time, I'll make sure that at the very least I have my husband with me. So nice to be looking outside my balcony with him.

Room Tip: Yes, ask for the rooms in the ocean wing and upper floors to get the best view.
See more room tips
  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 29, 2012

My husband and I had a mini-honeymoon here after our wedding, and we thoroughly enjoyed it. This is the perfect place for a romantic getaway for two...if you have younger children, the Imperial Palace is just a few minutes away, and is probably more ideal (more of a waterpark than a beach resort), though there is a lot for kiddos to enjoy here too.

The beach is definitely nicer here compared to some of the other resorts in the area. The area that's sectioned off is large, clean, not too rocky, and there is plenty to do if you don't plan on swimming or tanning. We went snorkeling. You can also rent motorboats or banana boats, try parasailing, or go scuba diving.

You really never have to leave the resort, there is plenty to do after sundown too...enjoy an intimate dinner overlooking the beach at Cowrie Cove, relax in a hammock, or just take a walk around the resort. They even put on little shows in the evening sometimes.

The rooms are nice and clean. Stay in the newer Ocean Wing, I think the rooms are slightly bigger. They also recently upgraded their toiletries to L'Occitane.

Tides Restaurant has an amazing buffet...I especially like the breakfast buffet. The pastries and fresh-squeezed juices here are to die for! There are lots of tasty options, ranging from native foods to Korean, Japanese and American. Something for everyone.

Staff here is super friendly. You will always be greeted with a smile whenever you walk by. That makes a huge difference to me.

The only drawback is that this place is kind of pricey...even compared to some resorts in the U.S.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cebu
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 25, 2012 via mobile

I live in Cebu but I dont know how many times I come back to stay in this hotel. Its like i dont need to travel if i need to relax, shangrila is a paradise itself. The property is so huge with a golf course, also a mini golf, very nice and huge huge pool, an arcade for the kids, playmaze, the best steam and sauna jacuzzi area, good gym, great restaurant selections (tea of springs- chinese, aqua- italian, cowrie cove- one of the most romantic places, tides- 2nd best buffet in town i guess). I stayed in a deluxe room and im so happy that everytime i request tht i bring my child, they prepare an extra big bed for him. They have a very nice pillow. Staff here are the best that I have seen around the worlds 5 star hotels. Only complain here is that the spas price is just exagerated, otherwise it would have been perfect!!!

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 25, 2012 via mobile

Great experience from the food, room, service and amenities! We
Enjoyed our stay and surely come back =)

  • Stayed May 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guam, Mariana Islands
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 24, 2012

If you are after a resort that you don't need to leave, this is it, pretty location, 5 good restaurants, beach bar, private beach, water sports, great spa, many other amenities and with good diving close by.

Cons....it's an expensive place by PI rates. Exploring the city of Cebu would be fine on my own, but with my wife...it gave me some concern...

  • Stayed March 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#1 On the Beach Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Official Description (provided by the hotel):
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 
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Also Known As:
Shangri-La`s Mactan Resort And Spa
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island

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