I stayed at Mactan on Feb. 6. Disappointed for:
1.I had upgraded my booking from small room to medium room long before I left for Cebu. They told me that other than room rate difference, rebooking fee was charged. I had argued with them on theisr FB AND EMAIL, and then they admitted that it was a mistake, No rebooking fee would be charged. BUT, when i arrived, the receptionist told me there was a rebooking fee. What a surprise! I didn't pay rebooking because I told the receptionist the whole story. But, I felt terrible for such kind of service! My first day in the Philippines! What a long day.
2. The receptionist asked me to fill out a form WHEN I checked in. DO you guys know what are the computers for? All my detailed data are in the computer!!!!! Why do u ask customers to fill out a form when checking in? U could print it out in advance! All I need to do is sign my name. What if I COULD NOT read or write in ENGLISH? So I do not entitle to stay at your Hotels?
3.The medium room I stay has no window, TV has noly few channels (not function well). Aside from the double bed, a small table, there is nothing! NO hangers, no closet, worse than 300 Peso B&B!!!!!
Dissappointed Sean from Taiwan
- Official Description (provided by the hotel):
- Islands Stay Hotels is a value chain hotel in Cebu that focuses on great locations while offering low prices. Islands Stay Hotels in Lapu-Lapu City, Mactan, is strategically located at the airport road intersection and is a two-minute drive away from Mactan-Cebu International Airport. Islands Stay Hotels also has a branch in uptown Cebu, strategically located in Cebu's central business district, across Ayala Center Cebu. ... more less
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- Also Known As:
- Islands Stay Hotels Mactan Hotel Lapu Lapu
- Islands Stay Hotels Mactan Cebu Island/Mactan Island