I went to buy groceries and paid with my credit card (which I always do) and they refused to accept it because I forgot to bring my ID. I told them that it's rather absurd for them to ask for an ID when the signature should be enough for verification. I've been using my credit card when shopping from them ever since and it's just that now, I left my ID at home. It took me almost 30 minutes to negotiate which was all wasted time because they never conceded, even though I've shown them my credit card slips to prove that I am indeed the owner of my credit card. I told them that asking for an ID for credit card purchases is very insulting to the customer coz it's just like saying that the customer is a thief. And the more absurd thing is that they won't ask for an ID when we pay using debit card. As with a credit card, debit cards (with its PIN) can be stolen too, right? So if their primary concern is the customer then they should ask for an ID even for debit card payments. They told me that for debit card, it immediately withdraws from the bank. So it's like saying that they don't care that the card was stolen or not as long as they are paid.
What a waste of time and effort, not to mention my dignity.
SM and Ayala doesn't require IDs for credit card purchases. As far as I'm concerned, only Grand Mall does it.
Also, when you return an item for replacement, they'll have you going up and down to their manager to have forms signed which is a big hassle to the customer. They should be the one doing that! Really, very lousy customer service! Never shopping from this store again!
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