We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great service, relaxing, beautiful resort” 5 of 5 stars
Review of Crimson Resort and Spa, Mactan

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added Crimson Resort and Spa, Mactan to your Saves list
Crimson Resort and Spa, Mactan
4.5 of 5 Hotel   |   Seascapes Resort Town | Mactan Island, Lapu Lapu 6015, Philippines   |  
Hotel amenities
Ranked #6 of 27 Hotels in Lapu Lapu
London, United Kingdom
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
“Great service, relaxing, beautiful resort”
5 of 5 stars Reviewed November 10, 2013

We had a fantastic stay. We wanted a relaxing weekend away from Singapore and it was perfect. Great food, drink and most importantly, the service is truly outstanding. Since we were staying in a villa we were treated to free cocktails every night and fantastic free breakfast in the morning with an option to have it delivered to our room. There is snorkelling right off the beach which I really enjoyed. Prices compared to Singapore are cheap.

Room Tip: Villas are lovely and you do get a lot of extra perks (free airport transfer, breakfast, private poo...
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCrimsonMactan, General Manager at Crimson Resort and Spa, Mactan, responded to this review, November 18, 2013
I am glad that our resort provided you with the perfect relaxing weekend away from Singapore.

Your remarkable comments about our food, drink and service has warmed our hearts and inspired us to continually find ways to surpass all our guests’ expectations.

Thank you for your lovely review and remember that whenever you need another break from Singapore we will be here to welcome you back.

Sincerely,


James
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

819 reviews from our community

Traveler rating
    381
    286
    102
    28
    22
See reviews for
269
272
36
56
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (210)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
Seoul
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 7, 2013

Best resort in Mactan Island, especially good for family free tour.
But it's also quite far from central Cebu city as like near Mactan resorts.

Room Tip: Standard room also excellent
See more room tips
  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCrimsonMactan, General Manager at Crimson Resort and Spa, Mactan, responded to this review, November 18, 2013
Best resort in Mactan island. Wow, rest assured that we will continue to work hard to live up to this wonderful description of our resort.

Although, we are 30 minutes away from Cebu City we assist our guests by providing free shuttle from our resort to the city and back. I hope that you were able to take advantage of this during your stay.

Thank you for your supportive comments and we look forward to welcoming you back to our resort soon.

Sincerely,


James
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Niceville, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 6, 2013

Of all the resorts I have been fortunate enough to experience during my visits to the Philippines, Crimson has become one of my favorites! The amenities were perfect, the facilities were immaculate, the service was top-notch, the activities were entertaining, and the staff was absolutely outstanding…one of the most kind and courteous I’ve ever encountered….especially our Villa Host, Mardin Ferraz. Mardin went above and beyond what was required to ensure my family felt special…he even requested the chef make a special birthday cake for my Mother’s 86th birthday celebration. I want to thank him for his selflessness, catering to our needs, and his sincere concern for my family’s well being. He is the epitome of what a Villa Host should be. I highly recommend Crimson Resort…it is truly a World Class Resort!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCrimsonMactan, General Manager at Crimson Resort and Spa, Mactan, responded to this review, November 18, 2013
I would like to wish your mother a “Happy 86th Birthday.” I hope that she had a memorable birthday celebration with us.

Also, I am glad that you consider Mardin the epitome of what a Villa Host should be which is truly inspiring. I am grateful that you appreciated his efforts to assist you and your family during your stay. Your kind words have no doubt motivated him to continually delight all the guests he meets.

Thank you for all your encouraging comments and we hope to welcome you and your family back to our resort soon.

Sincerely,


James
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 6, 2013

everything is done to make the customer happy, and have a quiet and peaceful stay. The staff is extraordinary, the environment very nice, the beach a very nice place to stay. I just hope to go back there one day

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCrimsonMactan, General Manager at Crimson Resort and Spa, Mactan, responded to this review, November 18, 2013
Thank you for your incredible review of our resort. You have managed to capture the essence of what we are trying to provide for all our guests in two sentences and for that I am grateful.

We hope to see you back in our resort soon.

Sincerely,


James
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 6, 2013 via mobile

We stayed at a nice comfortable pool villa and upon arrival find the hotel staffs friendly and helpful.

Hotel has a decent beach that you could snorkel and see some fishes. It would have been nice if some beach cabanas were provided instead of only beach chairs.

Really appreciate the fact that the hotel informed us that it might get really noisy during their Octoberfest Party. Even offered to upgrade our villa to a Ocean View Villa; which we did take up the offer during the night of the Octoberfest Party. It was a nice offer and we really appreciate it.

Would have given more points if the amenities provided in villa were better. Would have appreciated if cotton wools and cotton buds were provided in the bathroom and more choices of coffee and tea provided for the tea/coffee facilities. Instead of 1 packet of coffee and 2 packet of English tea. We could have ordered room service, but there are times you would just like a quick cup of coffee / tea. Most 5 star resorts are usually more generous than that.

Other than that a great hotel to stay in.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCrimsonMactan, General Manager at Crimson Resort and Spa, Mactan, responded to this review, November 18, 2013
Thank you for sharing your recent experience with us. I am glad that you found our staff friendly and helpful.

I am also happy that you enjoyed our decent beach and were able to see some fishes. Although, I agree that a beach cabana would sound great in our resort. However, we would like everyone to enjoy the view of our beach and a beach cabana may just obstruct the view for some guests. Rest assured we will take this into consideration for future renovation plans.

With regard to the amenities provided in our villas, I will review this with my team so we can come up with a better set up for our bathrooms as well as the coffee and teas that we offer.

Again, thank you for your constructive comments and we look forward to seeing you back in our resort soon.

Sincerely,


James
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cebu Island, Philippines
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2013

I fell in love with this place because the food is sumptuous, the staff are well-mannered and the place is most like heaven. The room set-up is like Plantation bay but the staff here are more friendly and very accommodating.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCrimsonMactan, General Manager at Crimson Resort and Spa, Mactan, responded to this review, November 18, 2013
We are humbly grateful that you thought our resort is the perfect place to have a vacation. Thank you for saying our food is sumptuous, our staff is well-mannered, and our place is like heaven.

We are beyond thrilled for all your lovely comments and we only hope that each of our guests feels the same way about Crimson.

Again, thank you for your inspiring feedback and we look forward to welcome you back to our heavenly resort.

Sincerely,


James
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2013

I think this is probably the best hotel I have stayed in, and for many reasons. The whole place is immaculately clean, staff are beyond helpful and nothing is to much trouble.the setting on the beach just makes you want to sit day and night and watch the ever changing view. Drink is expensive but it is a hotel and if you want cheaper there are bars just a taxi ride away. In fact that's my only gripe, no taxis at the hotel, they have to be called in or its the hotel transport which is definitely not cheap.
Over all we will be back again and again, can not fault the overall quality, service and pure feeling of relaxation that you get. We had the most incredible room with the bathroom looking over our own private garden, and you can watch tv whilst sat in the bath!

Room Tip: Garden rooms
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCrimsonMactan, General Manager at Crimson Resort and Spa, Mactan, responded to this review, November 18, 2013
Thank you for saying Crimson is the best hotel you have stayed at. Your comments have given us another reason to be proud of our resort. It also reminds us that we are on the right path when it comes to satisfying our guests.

Also, I am grateful that you found our resort immaculately clean and our staff beyond helpful. As we do our best to provide our guests with the best experiences possible.

With regard to the taxi, unfortunately, this is an ongoing challenge for us. Since, we are still trying to find a local taxi operator or taxi drivers for that matter who are willing to cater to our guests’ needs. Rest assured that we will still be trying and hopefully we will be able to find a solution to this before the end of the year.

As for the price of our drinks, I assure you that our drinks are priced lower compared to the drinks in resorts of the same quality.

Again, thank you for your moving comments. My team and I look forward to welcoming you back to our resort soon.

Sincerely,


James
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Crimson Resort and Spa, Mactan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crimson Resort and Spa, Mactan

Address: Seascapes Resort Town | Mactan Island, Lapu Lapu 6015, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Lapu Lapu
#4 On the Beach Hotel in Lapu Lapu
#4 Romantic Hotel in Lapu Lapu
#6 Family Hotel in Lapu Lapu
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crimson Resort and Spa, Mactan 4.5*
Number of rooms: 290
Official Description (provided by the hotel):
Synonymous with luxury and personalized service, Crimson Resort and Spa is the new destination and resort to experience. Nestled in one of the country's most prestigious tourist destinations, this exclusive piece of paradise is just 15 minutes away from the Mactan International Airport. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda, Orbitz, Cheap Tickets, Expedia, Despegar.com, getaroom.com, Asiatravel.com Holdings, Ctrip TA, Odigeo, TripOnline SA and Tingo so you can book your Crimson Resort and Spa, Mactan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crimson Resort And Spa, Mactan Hotel Lapu Lapu
Crimson Resort And Spa, Mactan Cebu Island/Mactan Island

Owners: What's your side of the story?

If you own or manage Crimson Resort and Spa, Mactan, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.