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“good aiport hotel” 4 of 5 stars
Review of Dulcinea Hotel and Suites

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Dulcinea Hotel and Suites
3.0 of 5 Hotel   |   Shangs Mactan Town Center | M.L.Quezon National Highway, Lapu Lapu 6015, Philippines   |  
Hotel amenities
Ranked #11 of 27 Hotels in Lapu Lapu
Cebu Island, Philippines
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
“good aiport hotel”
4 of 5 stars Reviewed November 12, 2013

We booked a standard room with an extra bed. The room was large and comfortable, enough for 3 persons. The bed was very comfortable. We had a good sleep.

The plated breakfast was few for me, with a selection of Filipino, European, American and Continental served with a choice of powdered juice or coffee.

Shuttle service is not very efficient since you have to inform them the day before if you want to avail it. But the location is close enough to the aiport, less than 10 min by taxi and costs around P75. It's also right in front of Gaisano Island mall.

Another thing, the hotel is on the 3rd floor and there is no elevator but the security guards assist you in carrying your baggage.

It's actually quite good for the price, room comfort and location. I recommend this hotel for airport transit.

Room Tip: standard rooms are big, can accommodate an extra bed
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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69 reviews from our community

Traveler rating
    18
    35
    11
    4
    1
See reviews for
9
29
17
11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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English first
manila
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 19, 2013

We stayed on transit and enjoyed our stay in this unpretentious property.
What we liked:
* Instant reply to all our emails. From experience, only a handful of Philippine hotels we have stayed in give punctual reply to queries. This shows that Dulcinea values their potential guests.
* Smiling and accommodating front desk staff (Grace?) Were pleasantly surprised that we were upgraded to a suite.
* comfortable bed and clean room
* good location near the airport and right in front of Gaisano Island mall
* Free airport shuttle
* Free drinking water in the lobby

What could be improved:
* The included breakfast could offer more choices
Would we stay here again? Yes

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 15, 2013

We stayed in this hotel (occupied superior deluxe room) with my husband for 15 days and it sucks.
the room we stayed is perfect view for a garbage scattered in a vacant lot which what they posted in their website that ROMANTIC VIEW? i guess that's what they mean.
Water in the Bathroom is very low pressure, what i did is i get a glass and then dump the water in my head (your just like taking a bath in a usual way in the province area) and the toilet: you need to push for several times the flush button in order to reserve water for the next use or user. if not? the water will continuously flow.
Their Air conditioner is big BUT very low. they give us an electric fan but the longer you use the noisier it gets. you need to tap and re-position the electric fan to stop the noise.
We did avail the promo which is 25% discount but the 1 Supreme Pizza and 2 glasses of wine no where to be found. ( it's just a pizza and wine but at least they should serve it to us even if we don't want it)

here's the wose if you won't wake up on the the foot steps above or in their roof? you will wake up with person hammering or worse drilling on the next room. that's what they mean FINE LUXURY SLEEP

What the purpose if you have a big room if you are not Comfortable
i would say stay away from the room starting from the 311, 312 and to the adjacent room it's not a good location for what i've mentioned above.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boracay
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 17, 2013

When I go to Cebu, I always choose Dulcinea Hotel and Suites. It is located 5 minutes away from the airport. Their rooms are very big and comfortable. The room features a flat screen TV, minibar full of well selected food and drinks at affordable price, a mini office with telephone, bathtub and toiletries. The rooms has a view of the city. We will always stay here whenever were in Cebu.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed August 14, 2013

I sent an email twice but received no reply. I also called them 3 HOURS before my flight lands and they have confirmed that they are going to pick me up and the information that I sent is confirmed.

Just what the others experienced, NOBODY showed up to pick you up in the airport on time that I have to call them twice and the driver showed up 30 minutes later. OK fine, when I got to the reception the receptionist said on their records it showed a different time for picking up. Whatever, it's on my email and I even called to reconfirm. How many times do they need to be reminded for this? But I was told this is a Cebuano way of doing things ....slow and unreceptive.

I was only happy that the room is really large and bed can't be faulted. The bathroom fittings are however loose and I saw a bug crawling on the sink on the night that I stayed there.

Location wise it is good because you can buy provisions at the mall infront. There is also a decent massage next door. It is only around 5 minutes from the airport.

Will I stay here again? For convenience, yes. But I can just take a cab to go there as it is not far.

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, Colorado
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 27, 2013

Close to airport, close to small mall and grocery store (underneath the Mall). Grocery store offers bank comparable exchange rates.

Contacted hotel a week before arrival to schedule the complimentary hotel shuttle. Upon arrival, no one was there, so took a taxi.

Room was ok, aircon, shower and door lock worked. That's about all I need.

Breakfast was ok. very minimalist, but tasty nonetheless.

Would probably only use this hotel again if I had a short connection in Cebu.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Top Contributor
50 reviews 50 reviews
26 hotel reviews
Reviews in 29 cities Reviews in 29 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed June 28, 2013

I was quite suprised at the nice condition and standard of this hotel as it was budget priced at the time of booking. The rooms are large and there is a bath tub and all the little luxuries I normally only find in $100+ rooms. The hotel is set back off a major road and opposite a large shopping mall. The rooms are quiet and very comfortable.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dulcineahotel, Front Officer at Dulcinea Hotel and Suites, responded to this review, June 30, 2013
Dear Nod069,
Thank you so much for taking your time to post your experience at Dulcinea Hotel Cebu here on TripAdvisor. We are happy to know that you find the rooms comfortable during your stay.
We are looking forward to welcome you back in your next visit.
Thank you very much.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dulcinea Hotel and Suites

Address: Shangs Mactan Town Center | M.L.Quezon National Highway, Lapu Lapu 6015, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 27 Hotels in Lapu Lapu
Price Range (Based on Average Rates): $
Hotel Class:3 star — Dulcinea Hotel and Suites 3*
Number of rooms: 20
Reservation Options:
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Also Known As:
Dulcinea Hotel Lapu Lapu
Dulcinea Hotel And Suites Cebu Island/Mactan Island

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