As I live in southeast Asia and travel frequently throughout the area, I’m accustomed to third-world conditions and hotels that are limited in what they offer their lodgers. However, nothing in my experience prepared me for how utterly bad my stay was at EGI Resort.
I booked at 5-night stay at this property through Agoda. It was my only choice as other comparably-priced hotels in the area were booked for the two weekend nights. Allthough later checking showed that Agoda does mention (in a drop-down menu) that the hotel is undergoing renovation, it was not obvious in their listing. And their photos of the property are downright deceptive when compared with the current state of the hotel and its grounds.
When I arrived I requested a sea view room and was told I’d have to pay an extra US$5 per day, to which I agreed. Only one of the hotel’s three elevators was in operation, and it was also being used to transport the renovation materials and workers. The employee who showed me to my room proudly pointed out that there was a bottled-water dispenser in the hallway. Unfortunately, there were no cups, paper or otherwise, for drinking. And my room included neither bottled water nor drinking glasses! The “free wireless internet” was inaccessible from my room, but I had to wait until the next day before I could change to a room from which the wireless router could be accessed.
The air conditioner took about 90 minutes to get the room cooled to a bearable temperature. There was a balcony, but it was totally empty—no furniture, not even a chair to sit on. Just as well, because the exhaust from the air conditioner made it too hot to linger there for more than a few minutes at a time.
My room had a small sink, a microwave, and a refrigerator, which on the maximum setting was incapable of making anything cold. On the other hand, the shower in the bathroom was quite cold, providing NO HOT WATER on four of the five days of my stay. The shower drain was poor as well, requiring about half an hour to drain after each shower. The toilet tank needed about half an hour to refill after each flush, but had no problem spewing water onto the bathroom floor.
Although the room was “serviced” each day, it appeared that only the bed had been made up. There was always ample grit and dust on the floor; and on one occasion I had to phone housekeeping because the maid didn’t leave the right number of towels.
For three mornings of my stay, the included “American breakfast” consisted of a prepared plate of meager portions of mediocre food and cold toast. The last two mornings, there was a “buffet,” the most pathetic such offering I’ve ever seen in a hotel.
The hotel’s “beach” looks more like a big mudhole. The metal outdoor furniture is rusted and filthy, not even the bird droppings having been cleaned off. The plastic furniture is old, stained, and filthy. The “rooftop pool” was closed during my stay, as was one of the two outdoor pools.
The noise from the renovation generally started around 8 a.m. each morning and continued intermittently throughout the day until after 9 p.m. It consisted mostly of loud hammering, occasionally accompanied by loud grinding sounds. Taking a nap at this “resort” was just not possible. Neither was getting a good night’s sleep, as there were guests, mostly Koreans, coming and going throughout the night, often congregating in the hallway, slamming doors repeatedly, and talking in loud voices.
As if all of this wasn’t bad enough—when I went to the front desk to check out, the clerk demanded payment of an additional 700 pesos (about US$16), saying that I had eaten breakfast TWICE on two mornings, absolutely ludicrous since their free breakfast requires a voucher issued at the time of check-in. I flatly refused to pay, and after fiddling with her papers for a few minutes she removed the charge—but without apology.
Had I not booked through Agoda, which will not issue a refund for a partial cancellation, I would have left this hotel after the first night. This was Agoda’s third strike with me, and I will NEVER again book through Agoda. Their information for EGI Resort is not truthful and their photos are not current.
I strongly recommend AGAINST staying at EGI Resort. Not only does it not provide even the bare minimum of comfort, it’s grossly overpriced for the poor lodging it does provide, and its employee treated this customer in a dishonest manner.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.