We stayed at this hotel over the Easter 2010 break and on the whole had an excellent time. The start of the holiday could have been improved, no courtesy car/shuttle bus was provided at the airport unlike other hotels on the island and we therefore had to brave the scammers and touts therein and get our own taxi. Forget money exchange at the airport, even the hotel gives better rates.
The journey took about 20-30 mins through shanty towns to the hotel entrance whereupon security guards with sniffer dogs checked the contents of the taxi which was disturbing.
On entering the hotel we entered the lobby lounge which was enormous and after a painless reception went to our room. We were given a "garden view" room but in reality it was "shanty-town view" or "car-park view" or "construction site view". Do yourself a favour and request a seaview room where the views are amazing.
The room itself was very nice with all mod cons provided including a flat screen TV, free internet and a great comfy bed with lots of pillows. The bathroom was plainly furnished and had a very average shower unit. Whoever designed the bath was a moron as no matter what you did, water poured out over the floor and could only be contained by placing towels everywhere. One other gripe was the aircon which never went below 24C even though we turned it right down to 15C.
As for the rest of the hotel, it was amazing, huge and with everything new. The grounds were superb with the swimming pools being the main attraction. These are divided between the main pool and the waterpark. This waterpark has a wave ride, pirate ship and slides for kiddies and the young at heart. Be warned though the water slides have height and age restrictions. Numerous life guards are at attendance to assist.
With regard to food, we had breakfast every day in the "Familigia" restaurant. This was a huge buffet and had Korean, Japanese, Local and Western stations. This could not be faulted except for the juices. If you are in the tropics, why serve us with cheap supermarket OJ when you can get your own freshly squeezed stuff?
Along with this restaurant the hotel has also a Korean, Chinese and seafood outlets. Didn't try them as they were very pricey (by Filipino standards). Did have a buffet dinner at the "Familligia" restaurant and was OK but as the food was prepared earlier and there were few hotplates, much of the food was tepid by the time you eat it.
What we did was took the free shuttle bus to Ayala/SM City Shopping Malls (very average) and ate in town for a fraction of the price you would pay in the hotel. One night had an amazing meal at Anzanis (mediterranean cuisine). Highly recommended. Took taxis back to the hotel in the late evenings but be warned, the drivers often request a surcharge as the hotel is very remote and often they cannot find a fare to go back to town with.
As for nightlife in the hotel, this was very limited there was a piano man/crooner in the lobby lounge and a Karaoke club but that was about it. No western style bar/pub/nightclub/disco. I did venture out of the hotel grounds after dark and I wished I hadn't. I was immediately accosted by numerous locals all asking me if
I wanted happy time massages or women. Pretty sleazy.
As for the staff, they were wonderful. All were uniformly super friendly, welcoming and charming. Yes, there were various misunderstandings but they were very minor in nature and did not distract us from enjoying our stay. With regard to our fellow guests, they were virtually all Korean (the hotel is Korean owned and they seem to have colonized the whole of the island), with a smattering of locals and Westerners.
Overall we had an excellent time, this hotel caters for young couples and young families from the SE Asia region. I would not recommend this hotel for long haul visitors from Europe or North America who are planning to stay here for weeks. Cebu really does not have that many attractions but for a short stay of 3-5 days, I highly recommend it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.