First and foremost, the staff were very welcoming, I can genuinely say a lot of nice things about them. However, my stay at this resort was absolutely the most stressful one I have ever experienced! Being a 5-star hotel, I'm not sure this establishment is up to its standards. For what was meant to be a relaxing and rather expensive holiday, there were things that were almost impossible to deal with.
This resort keeps you from fully enjoying your stay as procedures are put in place in every corner. Some examples are (1) changing a card for a towel (and if you leave it in your room, you will have to run up and get it. And if you lose that card, they will charge you. Just silly things like that) and (2) writing your name plus your age on a sheet of paper to be able to go up on the slides. I'm not sure if you have to give your details each time you go on the slides, I only tried it once, just couldn't be bothered to go a second time. All these procedures I thought were unnecessary for whatever reasons this resort can come up with. This sort of system should be changed, it seems rather intrusive on carefree enjoyment.
Breakfast was absolutely appalling, the MOST stressful one of all! You first give your room number to the receptionist only to find out that you have to wait together with such a massive crowd until a table becomes available. There is no order, room numbers are shouted out randomly for people to be seated. To me, it sounded very low budget remembering that this is meant to be a 5-star resort. Breakfast is in an area with an even bigger crowd, it was so cramped and very noisy! And this does happen on a daily basis, I did confirm that with one of the staff who looked very stressed as well.
This resort is only a few years old but has quickly aged. Although the rooms were not that bad, I overall felt that Imperial Palace is after quantity, NOT quality and this is very wrong. The hotel seems to have been built in a hurry without an eye for detail and design. Hallways, restaurants and overall appearance of the hotel grounds seemed very sterile and bleak rather than homey and welcoming. The lobby shops are also very tacky. A resort with so many facilities and so much potential should have better management.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.