It was my parents post Anniversary Celebration yet i was discouraged to know that they dont have something special for them or for any special something for their guests celebrating special events on their hotel. We stayed on a suite room and i can tell that the room was really spacious. It was clean though some parts of the room were not. The bed has ants and cobwebs on the side. I was really disappointed on their bathroom, when i turned on the faucet to have a nice bath, i was disgusted by the black dirty water. I called up the operator for it and the housekeeping staff just answered me with "It is really like that maam coz it hasnt been used for awhile" and he just laughed though its some kind of a joke. wtf?! The toilet was also clogged up. And they dont have available towels. What kind of hotel who has a large pool who doesnt have enough towels?? Beware of their bath robes coz ive got insect bites because of it!! Maybe it hasnt been used for a long time and havent opt to check it before they hand it out to their guests. Their telephone lines were also dysfunctional at times and their operator couldnt answer your call immediately, you need to dial 4-5x before they could answer. Their wifi was weak and slow, you need to stay on the lobby for faster connection, so not convenient. They dont have a playroom so not suitable for kids. Upon going to their pool, you need to go out from the hotel and walk for 3-5mins so you can reach there.
Though we may experienced a lot of disappointments, i didnt complaint and just go on with it so as not to spoil our trip. And besides, what to do you expected for a non-5star hotel. Anyway, im still gonna come back though but i wont tolerate the same dysfunctions that weve encountered & will file a complaint next time :D
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- Also Known As:
- Sotogrande Hotel Lapu Lapu
- Sotogrande Hotel And Resort
- SotoGrande Hotel & Resort Cebu Island/Mactan Island