On the positive side, this hotel is in one of the most quiet places in Mactan. You're away from the incessant noise of beeping taxis, from the ubiquitous fumes which are a hallmark of this country. And the sea view is nice.
But the resort itself is a disaster. The toilet stopped working about 10 p.m. I called downstairs. A hapless maintenance guy tried, and achieved nothing. The front-desk lady vaguely told me that there is a water problem with the hotel.
In addition, there is no wifi in the rooms, and no business center. If you want to use the Internet, you must sit in the lobby where endless waves of super-noisy guests from South Korea and China pass through or sit down.
The breakfast buffet is one of the worst anywhere. Same awful-looking and -tasting food every morning. Very poor maintenance of the food stock and counters. They run out of the main offerings an hour before the service closes, and you have to plead for a re-supply. As ever in the Philippines, the staff sweetly smiles and uses deferential language. Most charming. But the toilets are crap, and so is the food.
In fairness, when I spoke with the available supervisor, I was taken very seriously, and treated well. The actual manager and owner, of course, were nowhere to be found.
A fish rots from the head down.
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- Also Known As:
- Sotogrande Hotel And Resort
- Sotogrande Hotel Lapu Lapu
- SotoGrande Hotel & Resort Cebu Island/Mactan Island