I just spent two nights here and it was a dreadful experience.
The beach is covered in trash and rotting seaweed two feet high making it impossible to swim. Most hotels in Mactan suffer the same problem but all you have to do is hire a couple of locals for a few hundred pesos to clean the beach daily. I don't understand why this hotel allows the beach to stay so dirty and neglected.
There is no wifi in the rooms. You have to go down to the small lobby and sit with the other guests on a sofa. In this day and age there is no excuse for not having internet access in the rooms. I've been in small provincial hotels that provide excellent wifi service, and a resort hotel in Mactan charging the rates that Sotogrande does should be able to install wireless routers for the convenience of its guests. Oh, and if you do use the wifi in the lobby they have the annoying policy of changing the password every day. This is unfathomable to me since the hotel is in an out of the way location and there is nobody to steal the signal.
Finally, the food service is terrible to non existent. Our first day I called room service for dinner and the staff person who answered slammed the phone down on me. I thought that was strange, but shrugged my shoulders and my girlfriend and I went down to the restaurant to eat. We were then told that since the hotel was hosting a function the restaurant would not be serving any guests and we were told to eat somewhere else. Bear in mind that the only other business around was a nearby hotel with considerably higher prices. I complained forcefully to the front desk but they were unmoved. We we allowed to eat breakfast in the restaurant the next day but the food was lukewarm and tasteless.
If you look at my other reviews you'll see that I travel a lot in the Philippines and my postings tend to be rather forgiving. I understand that I am in a developing country and allowances have to be made but the service at this hotel was atrocious, the worst I have ever come across. If you want to stay at a beach resort where you can't use the filthy beach and they refuse to serve you food, the Sotogrande is the dump that you've been looking for.
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- Also Known As:
- Sotogrande Hotel And Resort
- Sotogrande Hotel Lapu Lapu
- SotoGrande Hotel & Resort Cebu Island/Mactan Island