Around 30 friends and I stayed at this hotel for up to a week before a wedding at a nearby hotel. Aesthetically the hotel is modern, with nice decor. The rooms are modern, comfortable and clean (although there's no clock in the room, which was frustrating) and well-attended to each day by housekeeping.
However, the rest of the service at this hotel is appalling. The restaurant was almost always out of most items on the menu and they once took 3 hours to serve one of my friends a meal of lime chicken and rice. One night they were out of their own Be Resort bottled water.
Their service is inflexible. Breakfast is included but you can only select one item from 4 categories. If you cannot eat certain items because of dietary requirements, they won't let you choose another item from a different category! Basic things like replacing a broken kettle were beyond them.
There are exceptions - it just depends who's on the desk at any point in time. A guy called Wil is great and he scanned some documents for me, but when I needed further assistance and he wasn't there, his colleague said "he's gone home. I can't help" before even finding out what I needed.
I would rather pay more and stay at Movenpick or the Shangri-la. We stayed at the Shangri-la one night and that was excellent.
- Official Description (provided by the hotel):
- Indulge in our Cebu hotel's stylish accommodations while you simply recharge and get away from it all. Find yourself in a higher state of bliss as you experience Be Resorts Mactan's award-winning and contemporary interior design. Beyond the comfort and elegance of Be Resorts rooms is an extensive list of amenities that make your experience at Be Resorts Mactan a memorable and pleasurable one ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Booking.com, Hotels.com, Agoda, Expedia and Priceline so you can book your Be Resorts - Mactan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Be Resorts - Mactan Hotel Lapu Lapu
- Microtel Hotel Lapu
- Microtel Hotel Mactan
- Be Resorts - Mactan Cebu Island/Mactan Island