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“Better to avoid” 2 of 5 stars
Review of Pacific Cebu Resort

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Pacific Cebu Resort
Suba Basbas, Lapu Lapu 6015, Philippines   |  
Hotel amenities
Ranked #16 of 26 hotels in Lapu Lapu
Manila, Philippines
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
43 helpful votes 43 helpful votes
“Better to avoid”
2 of 5 stars Reviewed May 31, 2013

We came to by cab which is little far for the heart of the city, just as walk in for a day use to enjoy beach and facilities. Good thing was that there were few guests around (Korean of course!). You are charge around 300 or 400 pesos per person, but whatever is the amount you pay, this is credited to you for food, drinks, etc… Kiddy pool is nice if you have some. We wanted to have island hoping but they are only taking 24h in advance reservation. Besides, rates are absolutely scandalous! For the tours we have been presented, the only thing which seems to justify the high rate as per the staff was the food included! Also, we noticed this resort before booking to a different one. We therefore asked to see their rooms, just to check, and we were relieved not to have booked there. Extremely. Remember also, this hotel is in the middle of nowhere. If you want to get a cab yourself, you gotta walk and get a tricycle which will bring you to the nearest mall. Otherwise, hotel will call a cab for you. Will wait ages, and will be charged treble the price.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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101 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Japanese first
  • Russian first
  • Any
English first
Quezon City, Philippines
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed May 29, 2013

I will tell u, don't ever ever ever dare to book on this hotel, they are the most worst ever hotel i ever encountered, to be truthful SoGo hotel is better service that this resort/hotel. Everything is talk about fees, fees, fees till u pissed off, let me tell u my experiences here quickly..
on arrival, usually if u are working in the front desk u should have more energy to greet ur newly guest knowing they just went from the long travel & given their place is too far from the city, so again we feel unwelcome here -- ( i should not waste my time * effort traveling here), so we are now talking to the receptionist they asked for the ID & asked as to seat for a moment while checking the details etc.. waiting... waiting... waiting.... till they called us & give the key of our room.
ROOM MOMENT-- the room is big & good in a sense coz they have refrigerator, TV (not a flat screen) old Vault, the bath tub is good but hey mostly the hotel offers or give 2 complimentary mineral water bottled though they have here actually 4 mineral water bottle but it coz for P60 pesos each damn.... good thing i did not drink it yet :P... seems everything is not ready when we arrived here there is no soap on the bathroom
so i tried to read what is on their booklet (normally hotels & resort have this booklet for their guest like an FYI thing) funny thing is all the information is written in Japanese what the F&%&, i don't know if their guest is exclusive for Japanese only that's the reason why they have this all in writing so no idea at all what is all in their booklet, what we did we go to the reception area and maybe they have an English version w/c we thought they have-- but the front desk says, nope we don't have in English only in Japanese if u want to know more about the information on that booklet we need to go to the travel & tours section to explain further, wahahahahaha so i am thinking i need to spend 1 day to memorize all the information on that booklet if i am interested. so i said NOPE!!!!
MORNING BREAKFAST-- the buffet is horrible they are charging us P250 per person for food w/c is not even smell or look like a food from Hotel, This resort are making the most of it by milking their guests with ridiculously inflated charges for everything, and hey i never thought that there's still hotel or resort exist like this Internet is 500 for 24 hours, 1500 for a week where in fact now a day public buses offer a FREE WiFi and this damn S@#$% hotel didn't not.

i heard about that they have corkage fees for food delivery (1000 pesos) and a whole list of other fees for bringing in outside drinks and food w/c is written on their booklet its P150 per item u bring inside the resort anything that u bought outside their premise, example u buy 1 bottle of mineral water coz u don't like to use their mineral water they will charge u P150 for that, then if u buy ur pasalubong for ur friends it will count again per item P150.. damn S#$@... everything is fees again,...

Their staffs were the rudest group of people that I ever met and the place was so badly maintained. Lousy, terrible, awful customer service again I ever experienced.

So again, if ever u want to stay here in Pacific Cebu Resort I would advise u to study Japanese Language so u can read & understand their writings.


Nuji

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cebu City, Philippines
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 28, 2013

"Summer is fun!"
Especially if you were spending it on the right place. Have your own choice where you can have a rest and enjoy your vacation.
Pacific Cebu Resort is a good place to spend for a vacation and especially for Summer Outings.
We spend our Summer Outing here where we avail promo package which is P 450 per pax and minimum of 30 person. The buffet is good and very tasty. The place is so peaceful. On their package it includes the usage of pool, volleyball net, washrooms, videokes and others. Try to visit this place and you'll have an unforgettable vacation ever.

From Mactan Airport just ride a taxi to Suba Basbas, Lapu-Lapu.

Room Tip: Choose a room which is near the Agoda Spa. It's more peaceful there.
See more room tips
  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cebu City, Philippines
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed April 8, 2013

We booked through Agoda for the Easter holidays, admittedly the rates were quite cheap. We got two Deluxe Garden view rooms with breakfast . The rooms were okay though they havent upgraded yet to a Flat TV, the drain in the bathroom takes a bit of time to drain, there were no grab bars in the bathroom tub which is not so safe specially for older people like my father. The buffet breakfast was very limited around 3 different breakfast items only. The waiters need training very badly, when we had dinner using their ala carte menu , they have no product knowledge at all. Their housekeeping staff were surprisingly not too courteous, unlike the other resorts and hotels we have check in during the past, they never greet you , they just look at you and its surprising this is supposed to be a Japanese owned resort and most of the Japanese training always focuses on courtesy . But as a hotelier myself, this resort needs a lot to improve although I must say this resort is value for money . For our short Easter Holiday, we still enjoyed and had a pleasant stay.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 31, 2013 via mobile

We booked for 2 rooms (standard garden view & villa). We arrived at the resort around 1:30pm but got our 1st room around 3pm. The other room was given to us around 5pm.

Their website is outdated. Made a reservation thru Agoda since it was cheaper than the rates indicated in their site. When we arrived, the amount I paid thru Agoda was exactly the same amount of their promotion which I thought was going to take effect on April 2013 based on their site. The one I bought from Agoda didn't include a free breakfast.

  • Stayed March 2013
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed January 5, 2013

If you are looking for a budget resort experience for small children or a scuba couple, close to Cebu, this may suit your needs. The staff are friendly and accommodating, but you have to ask for what you want, with a smile, and they will take care of you. When we asked for a cleaner room, they were quick to move us. This resort is isolated, and has only one adequate restaurant on the premises, but you get what you pay for, right? Restaurants and other water sports are a 20-40 minute taxi ride away. Taxis will run 450 pesos per trip. They arranged snorkeling (ask for discounts) and you can negotiate for an air conditioned van with driver to see sights in the city. (cheaper than a commercial tour- 2500 for the day). Drive up the mountain for cheap (and yes, safe) zipline and amazing views of the gulf.

Room Tip: Try for the family living rooms--connected rooms near the children's pool. Quiet and peaceful.
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo, Japan
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 21, 2012

Excellent place to stay, PCR is the best for divers and couples, there is a diving school inside the hotel, the bedroom is like heaven, it is an ocean view, just 10 meters away from the white sand! We really have a great time as staff here is really nice and friendly and kind! This resort is really cheap for price/service quality. Only air condition is quite noisy ask for new bedroom with new air condition. You'll love the experience at PCR!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pacific Cebu Resort

Address: Suba Basbas, Lapu Lapu 6015, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
#4 Top resorts Hotel in Lapu Lapu
#10 Spa Hotel in Lapu Lapu
Price Range (Based on Average Rates): $
Reservation Options:
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Also Known As:
Pacific Cebu Hotel Lapu Lapu
Pacific Cebu Lapu
Pacific Cebu Resort Cebu Island/Mactan Island

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