I will tell u, don't ever ever ever dare to book on this hotel, they are the most worst ever hotel i ever encountered, to be truthful SoGo hotel is better service that this resort/hotel. Everything is talk about fees, fees, fees till u pissed off, let me tell u my experiences here quickly..
on arrival, usually if u are working in the front desk u should have more energy to greet ur newly guest knowing they just went from the long travel & given their place is too far from the city, so again we feel unwelcome here -- ( i should not waste my time * effort traveling here), so we are now talking to the receptionist they asked for the ID & asked as to seat for a moment while checking the details etc.. waiting... waiting... waiting.... till they called us & give the key of our room.
ROOM MOMENT-- the room is big & good in a sense coz they have refrigerator, TV (not a flat screen) old Vault, the bath tub is good but hey mostly the hotel offers or give 2 complimentary mineral water bottled though they have here actually 4 mineral water bottle but it coz for P60 pesos each damn.... good thing i did not drink it yet :P... seems everything is not ready when we arrived here there is no soap on the bathroom
so i tried to read what is on their booklet (normally hotels & resort have this booklet for their guest like an FYI thing) funny thing is all the information is written in Japanese what the F&%&, i don't know if their guest is exclusive for Japanese only that's the reason why they have this all in writing so no idea at all what is all in their booklet, what we did we go to the reception area and maybe they have an English version w/c we thought they have-- but the front desk says, nope we don't have in English only in Japanese if u want to know more about the information on that booklet we need to go to the travel & tours section to explain further, wahahahahaha so i am thinking i need to spend 1 day to memorize all the information on that booklet if i am interested. so i said NOPE!!!!
MORNING BREAKFAST-- the buffet is horrible they are charging us P250 per person for food w/c is not even smell or look like a food from Hotel, This resort are making the most of it by milking their guests with ridiculously inflated charges for everything, and hey i never thought that there's still hotel or resort exist like this Internet is 500 for 24 hours, 1500 for a week where in fact now a day public buses offer a FREE WiFi and this damn S@#$% hotel didn't not.
i heard about that they have corkage fees for food delivery (1000 pesos) and a whole list of other fees for bringing in outside drinks and food w/c is written on their booklet its P150 per item u bring inside the resort anything that u bought outside their premise, example u buy 1 bottle of mineral water coz u don't like to use their mineral water they will charge u P150 for that, then if u buy ur pasalubong for ur friends it will count again per item P150.. damn S#$@... everything is fees again,...
Their staffs were the rudest group of people that I ever met and the place was so badly maintained. Lousy, terrible, awful customer service again I ever experienced.
So again, if ever u want to stay here in Pacific Cebu Resort I would advise u to study Japanese Language so u can read & understand their writings.
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- Also Known As:
- Pacific Cebu Hotel Lapu Lapu
- Pacific Cebu Lapu
- Pacific Cebu Resort Cebu Island/Mactan Island