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“Deceiving” 3 of 5 stars
Review of Crown Regency Residences

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Crown Regency Residences
3.0 of 5 Hotel   |   V Rama Avenue, Guadalupe, Cebu City 6000, Philippines   |  
Hotel amenities
Ranked #60 of 75 hotels in Cebu City
Makati, Philippines
1 review
“Deceiving”
3 of 5 stars Reviewed January 22, 2013

My friends and I booked a "presidential suite" at this hotel for Sinulog. In the photo in the official website (refer to: http://www.crownregencyhotels.com/residences/accommodations.php), you'll see 2 queen sized beds. Unfortunately, that is not the case. The room actually has 1 bedroom with 1 king sized bed + bathroom in it. In the receiving area, there's a couch and another bathroom (also with a shower). We were 5 in the room so this was obviously not going to work. When we asked the hotel for an extra bed, they wanted to charge us P700 each. Of course I complained and gave us 2 extra beds for free. Just a warning, the place is really old and not well-maintained so if you're a neat freak like me and you're not necessarily cutting down on expenses, I advice you find another hotel. This place is sort of far from all the places (that I had to go to, anyway). It costed us around P150+ cab fare from the hotel to a variety of places (Ayala Center, North Reclamation Area, Pier Cuatro, Fuente-Osmena Circle, etc.). The hotel staff were very accommodating though - I guess this was a redeeming quality. And the breakfast buffet wasn't that bad.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
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45 people have reviewed this hotel

Traveler rating
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    9
    11
    17
    6
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Rating summary
  • Sleep Quality
    2.5 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Japanese first
  • Korean first
  • Russian first
  • Any
English first
Iloilo City
Top Contributor
59 reviews 59 reviews
18 hotel reviews
Reviews in 29 cities Reviews in 29 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed November 25, 2012

Good value for money hotel. Clean and neat. Effort to "decorate" (Chinese sytle) the well sized room and bathroom. All work: aircon, TV (cable, numerous channels, fridge, hot water). Coffee shop open 24/24. Average breakfast. Underground parking available. Definitely not the greatest experience but a very good deal if you have to spend just one or two nights in Cebu for non holidays purpose. We were given corporate rate at 2,500 pesos for a superior room incl. breakfast.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quezon City, Philippines
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 21, 2012 via mobile

you definitely will get what you pay for. you can't expect top service and accommodation with a lesser cost but at least they try to give good service and the rooms are clean and kept clean everyday. they even provide shuttle service for groups interested to go to crown regency hotel (the other branch) for the entertainment amenities. overall the hotel is ok and is recommendable.

  • Stayed September 2011
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cebu Island, Philippines
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed June 23, 2012

formerly the metropolis hotel in remotely located guadalupe cebu, until crown bought this old property and constructed additional bldgs to it. a budget hotel usually for large low budget conventions, staff was very poor. checked-in rm 336 listed 5pax, when their bed is only good for 4pax, meaning 2 double-beds only, had to request for a folding addtl bed when in fact room space is still large enough for king or queen size one. 1/2 or 3/4 HP window type aircon for a 12X14 ft room was definitely 'never cooled', had to run it all-day all-night for five-days on highcool in order to not-so- cool us 5pax in the room. wifi sucks, one can see its there however never able to connect despite continuous follow-up with front desk. if i was a tourist and looking for comfortable place in cebu, definitely booked somewhere else, plenty of alternative new nice hotels like tune, quest, diamond, harolds, elizabeth, golden peak .... w/in the city of cebu.

Room Tip: if left with no other choice or is forced to check-in here, choose rooms on the new bulding (front p...
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  • Stayed June 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caloocan City
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 29, 2012

The hotel looks really old. The air-conditioning system doesn't even work! When I try to voice it to the personnel of the hotel they told us to wait for the air-con to warm up; to think that it was already hours and it seems like were just having an electric fan in the room. In the end we just have to suffer. Our comfort wasn't really appreciated. Don't book in this hotel!

Room Tip: I wasn't contented with the surface. It's very substandard.
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  • Stayed April 2012, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
50 reviews 50 reviews
27 hotel reviews
Reviews in 33 cities Reviews in 33 cities
69 helpful votes 69 helpful votes
2 of 5 stars Reviewed April 25, 2012

For this trip we had to be in this part of Cebu City called "Guadalupe." In search for a hotel, we stumbled on Crown Regency Residences which is part of a local national chain with a famous cousin in another part of Cebu City called Crown Regency and Towers referred to in their website as "The tallest structure outside Metro Manila, the 23-storey, 22,000-square meter Fuente 1 and its equally arresting twin the 38- storey, 36,000- square meter Fuente Tower 2."

This property, the Crown Regency Residences, therefore, pales in comparison. The owners of the chain better take a look at this soonest otherwise it will be always be a liability in terms of their reputation in the hotels and hospitality business.

The room I got at the 2nd floor was even near the pub and the noise will get to be irritating especially if you are catching up on some sleep.

Room Tip: The room I got at the 2nd floor was near the pub and the noise will get to be irritating especially...
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  • Stayed April 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 21, 2012 via mobile

Will never gi there again. Booked trough expedia. DONT. The management took no action at all. Very dissappointet

  • Stayed January 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Crown Regency Residences

Address: V Rama Avenue, Guadalupe, Cebu City 6000, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Cebu City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Crown Regency Residences 3*
Reservation Options:
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Also Known As:
Crown Regency Residences Hotel Cebu City
Regency Cebu City
Crown Regency Residences Cebu Island/Cebu City

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