The hotel is located in the center of Cebu so eating out or buying stuffs was never a problem. But aside from the location, it felt like nothing else met my expectations. I went into this hotel not with high hopes after reading some reviews. I just wanted to experience the "tallest hotel tower in the Philippines." It was pretty tall yes. My room was on the 30th floor which is the highest I've ever been to. I also had a spectacular view of the city from my window.
BUT the floor was creaking (it was made of wood - I was told this was to keep our soles warm). The bathtub was not functional. There was nothing to stop the water so you can use the tub. I booked through Agoda and it says there they have a separate shower and tub - it's not. The hot/cold shower was problematic. Sometimes it would be all cold, sometimes it would be all hot. This might just be a matter of preference but their soap and shampoo did not smell nice.
I would have forgiven all these if they only cleaned my room but they did not. I don't want any staff in my room when I'm inside. So when I went out, I put up the sign to clean my room. I was out for 2 hours and when I went back, nobody bothered to make up my room. The cleaning staff were on the adjacent empty rooms busy cleaning them. And I stayed there for 2 days! No new towels for 2 days! As most people have probably experienced, in other hotels, they would clean your room frequently everyday without you asking for it.
I'm a man of silence. I don't complain to the management. I just write reviews.
There were things that I was grateful though. I appreciate that they gave me a room on a higher floor. Check in was as usual, but check out was very fast. Bed was comfortable and air conditioning was good although very noisy. And they allowed food from outside!
Also, you might watch out for the elevators. Since I was on the 30th floor, I would transfer from one elevator which would only go up to the 19th floor to another going to the higher floors. The screen displaying what floor you were at was not always functioning so it might cause a problem for claustrophobic people. It wasn't a big deal for me though, just wanted to share it.

I felt that this hotel is over rated. It was extremely crowded when we were there. (Probably because of the kids wanting to ride the roller coaster on the top floor.) When we first walked into the lobby, there was an odor of sewage which may have just been coming in from off the streets. The room didn't smell too good either. We had to take a couple of different elevators to get to our room, which was a bit of a hassle. For dinner, I ordered the filet with mushroom sauce. It turned out to be a hamburger patty covered in mushroom gravy instead. The room did have a nice view of the city though. The lobby was crowded with people accessing the WIFI & checking in etc. The concierge was nice enough to allow us to store our luggage for a week while traveling elsewhere, free of charge. All in all it's probably fun for the younger crowd, but I could have done without so much pushing & shoving.

This was our first trip to Cebu and I was asking my travel agent to book me a hotel that was close to everything, had stuff to do around the hotel and had decent restaurants. She immediately recommended this hotel.

The rooms are quite big and the bed was very comfortable. Bathroom as good also, equipped with a bath tub, but I didn't like the fact the shower screen door opened towards the toilet. You'd struggle if you were a bit larger in built. The rooms were cleaned daily and this meant they'd make your bed, fill up your toilet paper and neatly put everything aside. Nothing was ever taken.

The biggest and best thing about this hotel (in my opinion) were the activities up on the 19th floor. Edge Coast and Sky walk adventures are definitely that you've got the try! Zipline was ok, though very short. Be wary of the elevators though, you could get confused at first. If you want to go to the higher floors (20th floor and above), you need to get off at level 19 first, then change lifts. You'll get used to this, but it is a bit of a mission.

Buffet breakfast was ok, they served unusual foods that probably would have catered to foreigners but definitely not to the filipino locals. I was disappointed that the staff had clear instructions to have our packed breakfast ready by 5am (we had an early ferry ride to bohol) and to be picked up from the hotel reception. We got there at 4:50am to be told that they don't have any instructions about it. We left without our paid breakfast and to be told to buy breakfast when we arrive in Bohol (we got there at 8:30am). We were starving!

This hotel is ok if you want to try some extra activities in Cebu, its good if you don't mind a bit of extra noise in the hotel as the lobby is usually flooded with tourists visiting the activities, not actually guests staying in the hotel.

I braced myself for a lousy and loud stay at Crown// but it was better than what I had in mind.The room was spacious enough to have a party... and I'm not exaggerating. lol. It came with a tub, a HUGE room, complete with hair dryer, a coffee maker, a safe and what not. It even had a sofa. Although 1 down side is that their WIFI was too slow, I had to plug an Ethernet cable to my laptop.

The staff are courteous like every time you pass by them, they'd greet you. I stayed at room 1016(Tower 2) and it was quiet. In fact, the only time i hear noise from outside was when someone pressed the doorbell.

Only time I had a problem there was the elevator. Takes forever to get on.