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“Great Experience” 5 of 5 stars
Review of Marco Polo Plaza

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Marco Polo Plaza
4.0 of 5 Hotel   |   Cebu Veterans Drive | Nivel Hills, Lahug, Cebu City 6000, Philippines   |  
Hotel amenities
Ranked #3 of 75 hotels in Cebu City
New Plymouth, New Zealand
Top Contributor
159 reviews 159 reviews
119 hotel reviews
Reviews in 116 cities Reviews in 116 cities
128 helpful votes 128 helpful votes
“Great Experience”
5 of 5 stars Reviewed June 24, 2009

This hotel is definitely up there with some of the best I have stayed at.
The service is excellent especialy in the dining areas and the staff are immaculately groomed and presented.
The food at the buffets for breakfast,lunch and dinner is not cheap but the standard is very high so the money paid is worth it.
The pool area is very appealing with submerged deck chairs and two small warmer lap pools beside the larger pool.
Reception staff were well trained and all my room billing which was quite extensive was correct with no "miscellaneous" charges which is often the case at large hotels.
The hotel is a bit out of town but the hotel has a free shuttle running into town ever hour and also outside the main gate are jeepneys running to everywhere so location is not a big deal really.
Probably the only slight blemish in my opinion was the mountian view room which was very nice and more than adequate but probably not quite up to the standard of the rest of the hotel but this is being quite fussy I think.
By the way mountain view is actually mountain view/shanty view!!!!!.
Thank you Marco Polo for a great experience.

  • Stayed June 2009, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brisbane
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed June 14, 2009

May/June was my third stay at the Marco Polo Plaza in Cebu City. Again, I was not disappointed. This is indeed an excellent hotel. Staff are professional, friendly and courteous; the grounds are beautifully landscaped and the facilities always impreccably clean and well maintained.

Although it's not hard to tell that the hotel was run previously under a different name (hotel architecture gives this away), the rooms have been modernised (new LCD TVs with lots of cable & local channels) and are always spotlessly clean each day. The airconditioning is powerful, which helps in the sticky Cebu climate, but you can adjust it to your comfort.

Breakfast offers a large selection of foods - Filipino, Korean & Western tastes are all extensively catered for. The poolside cafe is great for a beer or a snack and their chicken focaccia sandwich is unbeatable. The pool is huge, and features a waterfall, submerged deckchairs (for enjoying sun in the pool) and a separate children's area. The rooftop bar & restaurant, Blu, offers great night time views of Cebu City as well.

Overall I would highly recommend this hotel. I've found independent Filipino hotels to be, for the price charged, very substandard and unprofessional. The Marco Polo Plaza is an excellent hotel, and offers decent value for money, though I would encourage travellers to check other sites, as the Marco Polo website, while claiming to offer the best rates, is not always the cheapest.

  • Stayed June 2009, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makati, Philippines
Senior Contributor
48 reviews 48 reviews
35 hotel reviews
Reviews in 29 cities Reviews in 29 cities
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed June 1, 2009

Second time staying at Marco Polo.

They have early check-in & late check out supplementary charges which were quite helpful (especially with a 6am arrival). Check-in was friendly and efficient.

Room was adequately appointed, though I thought the towels needed to be changed.

Buffets are still the top drawer of the hotel. Need we say more?
Had drinks at openair rooftop Blu, which had a fantastic view.

staff are friendly and accomodating.

  • Stayed May 2009, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siena, Italy
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed May 20, 2009

this hotel was just amazing and exceeding all our expectations. we stayed here in may 2009 for a weekend get away and it proved to be an excellent choice: staff was very helpful, location was perfect, rooms were nice and spacious and the view of the whole town was a real plus. We also organized a couple of day tours to the waterfalls and diving sites through the hotel at the last minute and everything worked out perfectly. one thing that we really appreciated the most was the flexibility of the hotel staff. we really felt that they were going out of their way to make our star nice and comfortable. if you are lucky to go there, do try the bar on the top floor and the swimming pool! =)

  • Stayed May 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leuven, Belgium
Top Contributor
59 reviews 59 reviews
57 hotel reviews
Reviews in 52 cities Reviews in 52 cities
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed May 11, 2009

We stayed in the Marco Polo for 4 nights. The hotel is located in the foothills well away from the seaside and also a 30 minute ride by taxi from the historic center of Cebu city. The hotel is a decent location to stay and the rooms offer nice views over the distant sea and Mactan island. The hotel is far from new and this shows in the rooms and the public areas. The art work in the lobby is of an abominable quality and is unashamedly kitsch rather unworthy of a 4-star hotel. In the rooms you will find a quaint note in the services guide informing the guests of the fact that they are not allowed to carry any food or beverage items into the hotel. It says that people returning from outside may be checked by hotel security for food and if found a nominal charge for the checking will be levied. This mainly reflects in my opinion a very skewed opinion on what customer care should be like. I hadn't ever come across something like that in any other hotel anywhere. The food is decent but without wow-factor. The best restaurant is on the roof toop in Blue bar where you are treated to great sweeping views of the city and the Philippine sea when you go for dinner. The staff at this restaurant is also extremely attentive more so than the lobby staff which can be a bit slow and surly. The breakfast area suffers from the same condition as the rest of the hotel : everything looks very dated. The range of the breakfast buffet is decent but not impressive. The rooms are basic and in need of refubishment. All in all a decent place to stay but could be much better.

  • Stayed March 2009, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghent, Belgium
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 1, 2009

this is a wonderful hotel, excellent service, especially if you choose for the lounge formula (lounge = top floor, 24th). Highly recommended, we'll certainly come back here.
One little negative remark though: the Marco Polo group acquired this hotel recently, and some renovation still needs to be done, e.g. on the pool.
Do take the breakfast formula: it's one of the best breakfasts we ever enjoyed!

  • Stayed February 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, CA
Senior Contributor
45 reviews 45 reviews
33 hotel reviews
Reviews in 33 cities Reviews in 33 cities
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed March 26, 2009

I stayed at the Marco Polo in Cebu for two nights as part of a tour group. The room was very luxurious, comfortable, and clean. The breakfast buffet was outstanding! So many options of delicious food! Water pressure in the bathroom was good and they supplied robes and slippers. The staff were very friendly and helpful.

  • Stayed February 2009
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Marco Polo Plaza

Address: Cebu Veterans Drive | Nivel Hills, Lahug, Cebu City 6000, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Cebu City
#3 Luxury Hotel in Cebu City
#3 Romantic Hotel in Cebu City
#4 Family Hotel in Cebu City
#5 Business Hotel in Cebu City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Marco Polo Plaza 4*
Reservation Options:
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Also Known As:
Marco Polo Plaza Hotel Cebu City
Marco Polo Plaza Cebu Island/Cebu City

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