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“Consistently good service...for the third time running!” 5 of 5 stars
Review of Marco Polo Plaza Cebu

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Marco Polo Plaza Cebu
4.0 of 5 Hotel   |   Cebu Veterans Drive | Nivel Hills, Lahug, Cebu City 6000, Philippines   |  
Hotel amenities
Ranked #4 of 78 Hotels in Cebu City
Certificate of Excellence 2014
Brisbane
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
“Consistently good service...for the third time running!”
5 of 5 stars Reviewed June 14, 2009

May/June was my third stay at the Marco Polo Plaza in Cebu City. Again, I was not disappointed. This is indeed an excellent hotel. Staff are professional, friendly and courteous; the grounds are beautifully landscaped and the facilities always impreccably clean and well maintained.

Although it's not hard to tell that the hotel was run previously under a different name (hotel architecture gives this away), the rooms have been modernised (new LCD TVs with lots of cable & local channels) and are always spotlessly clean each day. The airconditioning is powerful, which helps in the sticky Cebu climate, but you can adjust it to your comfort.

Breakfast offers a large selection of foods - Filipino, Korean & Western tastes are all extensively catered for. The poolside cafe is great for a beer or a snack and their chicken focaccia sandwich is unbeatable. The pool is huge, and features a waterfall, submerged deckchairs (for enjoying sun in the pool) and a separate children's area. The rooftop bar & restaurant, Blu, offers great night time views of Cebu City as well.

Overall I would highly recommend this hotel. I've found independent Filipino hotels to be, for the price charged, very substandard and unprofessional. The Marco Polo Plaza is an excellent hotel, and offers decent value for money, though I would encourage travellers to check other sites, as the Marco Polo website, while claiming to offer the best rates, is not always the cheapest.

  • Stayed June 2009, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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488 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
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Makati, Philippines
Top Contributor
51 reviews 51 reviews
37 hotel reviews
Reviews in 30 cities Reviews in 30 cities
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed June 1, 2009

Second time staying at Marco Polo.

They have early check-in & late check out supplementary charges which were quite helpful (especially with a 6am arrival). Check-in was friendly and efficient.

Room was adequately appointed, though I thought the towels needed to be changed.

Buffets are still the top drawer of the hotel. Need we say more?
Had drinks at openair rooftop Blu, which had a fantastic view.

staff are friendly and accomodating.

  • Stayed May 2009, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siena, Italy
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed May 20, 2009

this hotel was just amazing and exceeding all our expectations. we stayed here in may 2009 for a weekend get away and it proved to be an excellent choice: staff was very helpful, location was perfect, rooms were nice and spacious and the view of the whole town was a real plus. We also organized a couple of day tours to the waterfalls and diving sites through the hotel at the last minute and everything worked out perfectly. one thing that we really appreciated the most was the flexibility of the hotel staff. we really felt that they were going out of their way to make our star nice and comfortable. if you are lucky to go there, do try the bar on the top floor and the swimming pool! =)

  • Stayed May 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leuven, Belgium
Top Contributor
71 reviews 71 reviews
69 hotel reviews
Reviews in 61 cities Reviews in 61 cities
101 helpful votes 101 helpful votes
3 of 5 stars Reviewed May 11, 2009

We stayed in the Marco Polo for 4 nights. The hotel is located in the foothills well away from the seaside and also a 30 minute ride by taxi from the historic center of Cebu city. The hotel is a decent location to stay and the rooms offer nice views over the distant sea and Mactan island. The hotel is far from new and this shows in the rooms and the public areas. The art work in the lobby is of an abominable quality and is unashamedly kitsch rather unworthy of a 4-star hotel. In the rooms you will find a quaint note in the services guide informing the guests of the fact that they are not allowed to carry any food or beverage items into the hotel. It says that people returning from outside may be checked by hotel security for food and if found a nominal charge for the checking will be levied. This mainly reflects in my opinion a very skewed opinion on what customer care should be like. I hadn't ever come across something like that in any other hotel anywhere. The food is decent but without wow-factor. The best restaurant is on the roof toop in Blue bar where you are treated to great sweeping views of the city and the Philippine sea when you go for dinner. The staff at this restaurant is also extremely attentive more so than the lobby staff which can be a bit slow and surly. The breakfast area suffers from the same condition as the rest of the hotel : everything looks very dated. The range of the breakfast buffet is decent but not impressive. The rooms are basic and in need of refubishment. All in all a decent place to stay but could be much better.

  • Stayed March 2009, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghent, Belgium
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed April 1, 2009

this is a wonderful hotel, excellent service, especially if you choose for the lounge formula (lounge = top floor, 24th). Highly recommended, we'll certainly come back here.
One little negative remark though: the Marco Polo group acquired this hotel recently, and some renovation still needs to be done, e.g. on the pool.
Do take the breakfast formula: it's one of the best breakfasts we ever enjoyed!

  • Stayed February 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, CA
Senior Contributor
48 reviews 48 reviews
33 hotel reviews
Reviews in 34 cities Reviews in 34 cities
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed March 26, 2009

I stayed at the Marco Polo in Cebu for two nights as part of a tour group. The room was very luxurious, comfortable, and clean. The breakfast buffet was outstanding! So many options of delicious food! Water pressure in the bathroom was good and they supplied robes and slippers. The staff were very friendly and helpful.

  • Stayed February 2009
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippines
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 5, 2009

The deluxe/superior rooms are spacious and clean. Rooms on the "seaside view" don't differ much with the "mountain view" because you won't appreciate the view of the sea at a far. Besides, who would want to be charged a thousand peso or so for the view you cannot appreciate. The 32" Sony Bravia LCD TV is definitely a focal point in the room.

The services of the receptionists and concierge are excellent. Ask anything and they will courteously and promptly attend to your request.

Tariff rates are roughly high (ranges from 11,000.00 to 15,000.00 a night).

All in all, this hotel is above average. You will deserve every penny you pay for an overnight stay.

  • Stayed February 2009, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marco Polo Plaza Cebu

Address: Cebu Veterans Drive | Nivel Hills, Lahug, Cebu City 6000, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Cebu City
#3 Romantic Hotel in Cebu City
#3 Luxury Hotel in Cebu City
#3 Family Hotel in Cebu City
#4 Business Hotel in Cebu City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Marco Polo Plaza Cebu 4*
Number of rooms: 329
Official Description (provided by the hotel):
Marco Polo Plaza Cebu is nestled at the prestigious Nivel Hills providing a spectacular view of Cebu City and Mactan Island. Be it business or vacation, stay at Cebu City's Finest hotel, the Marco Polo Plaza Cebu. Marco Polo Plaza Cebu is a 24 storey hotel with 329 well-appointed guest rooms including suites with fine amenities, 24 hour security and safety measures and free Wi-Fi internet. A trip to the "Queen City of the South" in the Philippines - Cebu, is a culinary journey. Marco Polo Plaza Cebu is hailed as a dining destination of Cebu City. Dubbed as the "Best Buffet in Cebu City", Cafe Marco attracts diners to feast on Filipino, Continental and Western cuisine. It is awarded as Top 5 Restaurant in the Philippines by the prestigious Miele Guide in 2013. Blu Bar & Grill is an ultimate dining experience in Cebu City. From a thousand feet above sea level, it offers a panoramic view of Cebu City and Mactan Island. The glamorous Philippine Tattler awards it as one of Philippines' Best Restaurants. Marco Polo Plaza Cebu is a choice Cebu venue for meetings, conferences and celebrations. Its lavish Grand Ballroom and function rooms can accommodate up to 2,500 guests. ... more   less 
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Also Known As:
Marco Polo Plaza Hotel Cebu City
Marco Polo Plaza Cebu Cebu Island/Cebu City

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