We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Perfect” 5 of 5 stars
Review of Marco Polo Plaza

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save Saved
You added Marco Polo Plaza to your Saves list
Marco Polo Plaza
4.0 of 5 Hotel   |   Cebu Veterans Drive | Nivel Hills, Lahug, Cebu City 6000, Philippines   |  
Hotel amenities
Ranked #3 of 77 Hotels in Cebu City
Gibraltar
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Perfect”
5 of 5 stars Reviewed September 4, 2013

what a fantastic stay we had at this hotel. Everything was perfect. The room was spacious and well equipped. The minibar was very affordable. Room service was always fantastic and always on time. All the staff we came in contact with were so polite and very helpful. I cannot think of anything that disappointed us. Perfect.

Room Tip: Some special offers such as free breakfast and room upgrades are only available if you book direct w...
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnNivelHills, General Manager at Marco Polo Plaza, responded to this review, September 11, 2013
Dear wsepaul,

Greetings from Marco Polo Plaza Cebu!

What a pleasure it is to know that you both had a “Perfect” time spent at our hotel. Thank you very much for sharing your experience by writing this review and for adding that smart tip on the advantages of direct booking.

We definitely look forward to seeing you again on that next trip to Cebu!

Sincerely,

Hans Hauri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

384 reviews from our community

Traveler rating
    175
    164
    27
    13
    5
See reviews for
83
82
41
72
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Swedish first
  • Any
English first
Paranaque, Philippines
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 4, 2013

After a whole day of roaming all over the city, it's so nice to rest and sleep somewhere with a peaceful environment and a great view. Very nice pool! Too bad, it rained the day we decided to swim, so we couldn't stay in the pool as long as we would've liked. We just had a bit of a problem regarding our bill, but the manager was nice and good enough to detect the error quickly. They provide free shuttle service to different locations in the city. Oh, and they gave our daughter some nice stuff which my daughter really loved!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnNivelHills, General Manager at Marco Polo Plaza, responded to this review, September 11, 2013
Dear Eumi2011,

Greetings from Marco Polo Plaza Cebu!

Thank you for taking time to write a review about that “awesome stay” at our hotel with your family. It warms our heart to note that we have provided that wonderful hospitality experience to our guests.

We look forward to see you and the family again on that next trip. You have a home at the Marco Polo Plaza Cebu!

Sincerely,

Hans Hauri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 3, 2013 via mobile

One thing that really stuck in my mind is the sumptuous breakfast buffet.

Wow!!! So many foods to choose from. Dimsum is a staple and so are the native danggit, chorizo and the likes. They have fresh fruits, fresh vegies, freshly baked breads and juices. Don'T FORGET TO try THEIR DANISH PASTRIES and ensaymada right in the hotel lounge.

Rooms/beds are big and comfortable. Bathroom is big enough for 2 really spacious. Service is likewise excellent. Hotel assistants are courteous and very accomodating typically filipino

Very accesible to public transport.
There is jeepney right outside the hotel premises that can take you downtown or uptown.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnNivelHills, General Manager at Marco Polo Plaza, responded to this review, September 11, 2013
Dear LanceMei,

Greetings from Marco Polo Plaza Cebu!

Thank you very much for writing a review about how much you have enjoyed your stay at our hotel, giving particular appreciation to the breakfast buffet, the pastries at the Lobby Lounge, the comfort of our rooms and its amenities and the hotel’s accessibility in public transport. Sharing your experience on our brand of hospitality serves as a fine reference especially to those who are seeking the same value in accommodation. Equally, for the acknowledgement of the “Marco Polo Way” of customer service, thank you very much.

We look forward to have you stay with us again on that next Cebu trip!

Sincerely,

Hans Hauri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jeddah, Saudi Arabia
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 25, 2013

i stayed in this hotel and i like the following:
the room itself
the swimming pool and surrounding dining area
the location
and finally the more you enjoy there is the fresh air away from the city
i advise all to try

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnNivelHills, General Manager at Marco Polo Plaza, responded to this review, August 30, 2013
Dear Mohammad A,

Greetings from Marco Polo Plaza Cebu!

Thank you for taking time to write a quick yet strong recommendation about our hotel property. We are delighted to know that you have enjoyed your stay with us. The appreciation that you shared on the quality of our rooms, facilities, surroundings and location serve as a fine tip to those who are seeking high quality hotel accommodation in Cebu City.

Thank you for staying with us. We look forward to see you again on your next Cebu visit!

Sincerely,

Hans Hauri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iloilo City, Philippines
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 23, 2013

I have stayed in Marco Polo Cebu a few times both for business and pleasure. I get the best of both worlds, being able to conduct business in nearby areas and at the same time have a bit of an R and R as it also has a "resort" vibe to it. I especially like staying in the hotel with my family as my kids love the buffet and the pool. I think the place is well-maintained, clean, comfortable, safe, and has that upscale ambiance that somehow makes each guest special.

Service is excellent. I can't complain with the way everyone treats us when we stay there. I've never had a problem with check-in, or service in the rooms and restaurants. Most of the time I have my children with me, so it's a big plus when they feel comfortable and I don't hear any complaints about the bed, the food, etc. It makes our vacation more enjoyable and our time together more memorable.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnNivelHills, General Manager at Marco Polo Plaza, responded to this review, August 30, 2013
Dear Jong P,

Greetings from Marco Polo Plaza Cebu!

Thank you very much for writing an excellent review about your recent stay at our hotel property. We are even more inspired to consistently deliver the brand of hospitality that the Marco Polo is known for. Indeed, exceptional service and excellent accommodation for all our guests are our top priority.

Cheers to you and the whole family for that enjoyable and memorable stay with us! We look forward to see you all on that next Cebu trip!

Sincerely,

Hans Hauri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Letterkenny, Donegal, Ireland
Top Contributor
55 reviews 55 reviews
54 hotel reviews
Reviews in 39 cities Reviews in 39 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed August 14, 2013

Stayed here for a single night on business. I usually like taking responsibility for where I stay but the company chose this one (which always makes me nervous). But there was no need for concern - it was really nice.

It is quite far up the hill above the main malls but close to the IT Park where our office is located. It is a large hotel and we were in 'Club Rooms' on the top floors which gave us access to the top-floor Club reception. In truth, it was little quicker than normal reception though we did get invited into the lounge for a snack or soft drink while they checked us in. Great views from the higher floors too.

The hotel is not particularly new and the rooms illustrated it. They were not bad but certainly not cutting-edge modern.

Wifi - always important to me - was fine.

The little bit of food we had was ok - not bad but not anything I would rave about.

Staff were very attentive - really good in fact. I will likely stay again as we now have a business in Cebu and I will be happy to return. Next time I will ask for a room overlooking the city and out to sea instead of the mountain view - I like the sea!

Stayed July 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnNivelHills, General Manager at Marco Polo Plaza, responded to this review, August 18, 2013
Dear Arthur G,

Greetings from Marco Polo Plaza Cebu!

Thank you for writing a descriptive review about your stay in our hotel property recently. It serves as a good reference for those seeking for a hotel accommodation in Cebu City, particularly business travelers like you who are on the go, yet wanting to be more relaxed from the buzz of city traffic at the end of the day.

We thank you too for acknowledging our brand of customer service which is the very core of this industry. We call it, “the Marco Polo Way”.

May we also share with you the good news about our on-going room renovations which is a major added premium to our hotel property. Some floors have already been done and operational and we look forward for the project completion soon.

Here’s to share with you that we too are happy to have you again stay at the Marco Polo Plaza!

Sincerely,

Hans Hauri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 12, 2013

We stayed one night at the Junior Suite. The view from the room is breathtaking. I think that when booking a room, you have a choice between ocean view or mountain view. We had the ocean view. Room was very clean, bed comfortable enough. Bathroom was moderately sized. However, the shower's temperature would sometimes fluctuate, but a letter from the management was left in our room saying that repairs are currently being done to address that.

As for the amenities, we had access to the Continental Club, which is the top floor of the hotel with the most amazing view of BOTH the ocean and the mountain. Perfect spot for taking photos. Complimentary snacks and cocktails were also served there at certain times, but refreshments were available the entire day. The hotel also has a medium-sized pool, but my only complaint is that construction workers from a building being constructed nearby were watching the swimmers. Awkward.

The location isn't so bad. About 25minutes by cab (around PhP125) to major historical sites, and a little less for Ayala Mall, though SM is a bit farther. Anyway, Marco Polo also offers shuttle services to, from and among the malls every few hours, making more trips than most other hotels, so that was convenient as not only were we spared the taxi fare, we were also able to ask the shuttle to drop off our purchases at the concierge.

I must say though, the most commendable aspect of my stay in Marco Polo Plaza was the service. I've had the pleasure of staying many 3-, 4-, and 5-star hotels all over the world, and although usually, 4- and 5-stars have especially friendly and helpful staff, the efficiency and cheerfulness and Marco Polo has been the best I have experienced so far. All the staff I've interacted with would go the extra mile to cater to my requests, even anticipating them before I asked, and all done with a pleasant smile that truly makes you feel that they love doing their job. Particular props to one of the butlers in the Continental Club, Isidro A.

Over all, very good stay and definitely recommended. :)

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnNivelHills, General Manager at Marco Polo Plaza, responded to this review, August 18, 2013
Dear takemegalaxy,

Greetings from Marco Polo Plaza Cebu!

First of all, let us thank you for lauding our brand of customer service through writing this review. Being branded, “The best service ever experienced” amongst all your hotel accommodation experiences inspires us even more to be the best in what we do in this industry. Kudos to our associates!

We are glad that you immensely appreciated the luxury of the Continental Club where you enjoyed the Food and Beverage amenities as well as the panoramic view of the beautiful city of Cebu.

Thank you too for mentioning the area that needs attention at the pool area. We are taking note of this operational aspect.

Lastly, it is our pleasure to note of your recommendation of the Marco Polo Plaza. This definitely helps tourists and travelers looking for outstanding hotel accommodation in the city of Cebu.

We hope to see you and your friends again on your next Cebu trip!

Sincerely,

Hans Hauri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Marco Polo Plaza? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Marco Polo Plaza

Address: Cebu Veterans Drive | Nivel Hills, Lahug, Cebu City 6000, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Cebu City
#3 Luxury Hotel in Cebu City
#3 Romantic Hotel in Cebu City
#4 Family Hotel in Cebu City
#4 Business Hotel in Cebu City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Marco Polo Plaza 4*
Number of rooms: 329
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com, Booking.com, Travelocity, Priceline, Agoda, getaroom.com, Asiatravel.com Holdings, Odigeo and Tingo so you can book your Marco Polo Plaza reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marco Polo Plaza Hotel Cebu City
Marco Polo Plaza Cebu Island/Cebu City

Owners: What's your side of the story?

If you own or manage Marco Polo Plaza, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.