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“Marco Polo Cebu - at the Peak of Excellent Service and Value” 5 of 5 stars
Review of Marco Polo Plaza

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Marco Polo Plaza
4.0 of 5 Hotel   |   Cebu Veterans Drive | Nivel Hills, Lahug, Cebu City 6000, Philippines   |  
Hotel amenities
Ranked #3 of 77 hotels in Cebu City
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Marco Polo Cebu - at the Peak of Excellent Service and Value”
5 of 5 stars Reviewed April 14, 2013 via mobile

The Queen City of Cebu, in the Visayas, is home to Marco Polo, and it never disappoints. Its location, Nivel Hill, Lahus provides a vista no other hotel gives, a sweeping seaview that melds the bustling city in the foreground and the masjrstic waters of the sea in the background.

But the hotel's service competes with the view. It's efficient, sincere and as to please. I barely mentioned the reason for my trip is to spend our wedding anniversary. Were my wife and I surprised when we got complimentary cake and a bottle of wine.

The room, 1205, clean, slick and smelling so wonderful. The bathroom is dependable and its amenities, impeccable!

The outlets, Cafe Marco, A Viento, the fitness center and Pool and the Lobby Lounge offered excellent food choices, beverages and of course the service of its staff, superb.

My wife and I have stayed in Marco Polo hotels, in Hongkong and Beijing. And Marco Polo Cebu is a home we will return to when in Cebu City.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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Melbourne, Australia
Top Contributor
226 reviews 226 reviews
65 hotel reviews
Reviews in 59 cities Reviews in 59 cities
161 helpful votes 161 helpful votes
4 of 5 stars Reviewed April 13, 2013

Second stay here at Marco Polo and things were much as previous stay. The check in was fast and efficient, the staff are friendly and attentive, and while now showing its age a little the hotel is comfortable and well maintained.
The pool area is good, and eating by the pool on a warm evening is particularly pleasant.
The hotel is a little way from major attractions or shopping, but taxis are plentiful and cheap, and for the daring, jeepneys are always near by.
The hotel being situated on a hill does have good views over the city or over the mountains behind.
Construction of the residential towers is still underway, and the one closest to the hotel does give a bit of noise, so suggest a room at the rear overlooking the mountains.
A pleasant stay again, its a good number 2 in Cebu.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
Reviews in 6 cities Reviews in 6 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed April 11, 2013

Marco Polo is a nice hotel branch. The one in Cebu is trying to keep with the standards. It's big, in a nice location on the hill with beautiful surroundings and overlooking the city. The room is spacious, bathroom is ok - but you can see that everything is rather old. Clean, no smell, but doesn't look like brand new. Very nice pool. Has a nice big bar nearby. Lobby is beautiful, great band is singing in the evening. The stay was very good with one exception - the wifi was really bad especially for a 5-star hotel!

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Mateo, Rizal, Philippines
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 8, 2013

The hotel has a friendly staff. It is quite far from the city proper but taxis are easy to find. The room is big with all the amenities. Comfortable bed. The restos are clean. The pool is large. Room service is fast and efficient. But wifi has poor signal.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makati City
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 5, 2013

We stayed in Marco Polo for a couple of days during a company christmas party. The hotel sounded posh (looks posh too don't get me wrong) though it is not as convenient as compared with the other hotels in downtown Cebu. If you like a peaceful ambiance, this is the place. Rooms were good with clean bedding and nice T&B (considering it was just a new hotel). Foods were good also. Could be better if there's a good wi-fi reception.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qld
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed March 27, 2013

I had a disappointing experience with check in at MArco Polo last visit and returned on the invitation of the staff. I really enjoyed being back there. Check in no problem this time although it wasn't done online. The best part about the MArco Polo is things like the breakfasts (best in Cebu i think) and it is quite classy. Good pool area too although some construction next to the pool just at the moment so a bit noisy but still okay. Also really like the relaxing lookout, drinks and snacks at the club lounge.
After staying at most of the hotels in Cebu, the Marco is again a favorite just for its character. Rooms could use some updating, but the staff, the food and ambiance make up for this. Will stay again.

Stayed March 2013, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 26, 2013

Arrived really late at night but was greeted by the staff with so much energy! Since it was our first time at this hotel they upgraded us to a city view room and the view was gorgeous!

Rooms:
Excellent! Comfortoble beds, clean, cable tv, fast internet!

Bathroom:
Really good as well but I noticed while I was taking a bath that (paint?) of the bathtub was peeling off so there tiny white particles floating in the water.

Staff:
They could not go wrong with their staff, they're very well trained and very very nice!

The only thing was that I extended my stay for another night through Expedia and this seemed to really mess them up somehow? I was standing in the check in counter for almost half an hour while they figured out stuff. Basically, they gave me half my deposit money back... which didn't make sense to me... When i checked out, he gave me the full amount back but I told him I already got half of it back....

Food in the restaurant by the pool is excellent and I'm not even exaggerating, Marco Polo has the best mojito in Cebu!

Another thing is the location, though nice overlooking the city, once you get out of the hotel are small dilapidated houses, narrow roads, kind of dangerous looking... but this is more of a Cebu City problem rather than the hotel's.

Room Tip: City view room is really good but since it's on top of a hill, I think any view would be good en...
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marco Polo Plaza

Address: Cebu Veterans Drive | Nivel Hills, Lahug, Cebu City 6000, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Cebu City
#2 Romantic Hotel in Cebu City
#3 Luxury Hotel in Cebu City
#4 Family Hotel in Cebu City
#6 Business Hotel in Cebu City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Marco Polo Plaza 4*
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Also Known As:
Marco Polo Plaza Hotel Cebu City
Marco Polo Plaza Cebu Island/Cebu City

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