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“Great Stay :7)” 4 of 5 stars
Review of Marco Polo Plaza

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Marco Polo Plaza
4.0 of 5 Hotel   |   Cebu Veterans Drive | Nivel Hills, Lahug, Cebu City 6000, Philippines   |  
Hotel amenities
Ranked #3 of 77 Hotels in Cebu City
Makati, Rizal, Philippines
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
22 helpful votes 22 helpful votes
“Great Stay :7)”
4 of 5 stars Reviewed January 24, 2013

A classy hotel away from the crowd as it is situated on a mountain with a stunning view of the Cebu City landscape. Rooms are of comfy size and the toilet amenities were good. Stayed in this hotel for 4 nights and we will always have great memories with it. Sumptuous breakfast were served and coffee times at the poolside during evenings have live acoustic singers to entertain the guest.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnNivelHills, General Manager at Marco Polo Plaza, responded to this review, April 5, 2013
Dear Ed h,

Warm greetings to you and the whole family!

Thank you for writing a great review about your stay with us. We love knowing the fact that families too stay here with us and enjoy together our delicious international buffet, amenities and entertainment.

We are glad to be part of the great memories that you and the whole family have, only here at Marco Polo Plaza Cebu.

Sincerely,

Hans Hauri
General Manager
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374 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
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Melbourne
Top Contributor
60 reviews 60 reviews
27 hotel reviews
Reviews in 24 cities Reviews in 24 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed January 23, 2013

My partner and I had a delay in our flight on the way to Cebu so we had less time than anticipated, we decided to stay in the hotel for our entire 20 hours we had in the city. This decision was made after we had dinner on the night of our arrival - because we had such a great experience.

We ate out by the pool, from the À la carte menu we chose some dishes from the sizzling/bbq menu and were so happy with our choices. The food was hot, fresh and well priced not to mention delicious, and our accompanying cocktails were also great. There was live music and the lovely atmosphere by the pool.

We had breakfast in the lobby lounge - I had an amazing serving of macadamia encrusted french toast with caramelised banana which was a treat.

Then for lunch we ordered À la carte again and were very pleased with the food. I normally don't eat in hotels if given a choice, but this was a great gastronomic experience.

Overall the hotel room was nice too, with good views and very friendly staff.

Room Tip: Seem to have good view from all angles.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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OnNivelHills, General Manager at Marco Polo Plaza, responded to this review, April 5, 2013
Dear ddv73,

Thank you for deciding to stay with us on that 20-hour layover in Cebu.

We take pride in serving great food here at Marco Polo Plaza Cebu and for that, we are grateful that you have appreciated and enjoyed very much that culinary treat. Beginning from that Sizzling Dinner at El Viento to the breakfast the next morning at the Lobby Lounge, and specially mentioning our nightly live music entertainment that naturally speaks of Cebu’s love of music.

It is our passion to offer to you our guests, the Marco Polo Way of hospitality in all aspects.

Cheers!

Sincerely,

Hans Hauri
General Manager
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byahera
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 23, 2013

I always stay here when I'm not staying at my parents house. I grew up in Cebu and have always heard things about this hotel. This used to be the former Cebu Plaza Hotel. A few changes here and there with regards to the hotel structure but the location remains excellent. But I'm disappointed about the new condo that's being built fronting the hotel swimming pool therefore blocking a partial view of the city from the El Viento pool bar. Staff service remains at par with other hotel establishments. Over all, this hotel is one the best value for money in Cebu City.

Room Tip: Go for the city view rooms (room number that ends with an odd number, ie, 2113) otherwise the mounta...
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnNivelHills, General Manager at Marco Polo Plaza, responded to this review, April 5, 2013
Dear Babyspring,

Thank you for taking time to share a review of your stay with us. Yes, we used to be Cebu Plaza Hotel back in the days, and therefore part of many people’s great memories. We also take pride of our unique and picturesque location, that all of you our guests appreciate.

The new condominiums, “Marco Polo Residences” which are currently in construction are part of the mixed-use property of Federalland, Inc. Upon completion, the whole area will provide vibrant amenities such as Zen gardens and jogging tracks, some of which will be available to be accessed and enjoyed by hotel guests.

Particularly, thank you for your useful tips especially with regards to “the value for money” that other guests on business trips or vacation will be able to enjoy as they stay with us.

Sincerely,
Hans Hauri
General Manager
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Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 6, 2013

Stayed at this hotel over New Year for afew nights. The fireworks, food and general NYE event is one that should be experienced by all!

After checking in we were informed of our free ungrade ..thankyou very much! I must say that although the hotel is lovely the rooms are awaiting their upgrade which is set to occur over the coming year apprently.

The staff at the hotel are amazing, nothing is a trouble and they all speak excellent english! We have dined pool side for wood fire pizza, up at the Blu room on the roof top and in the main restaurant . I can honestly say they are all 5 star quality and worth a re-visit. Not at all over priced either which is great.

So if you ever get a chance to stay here nye for $40AUD (or there abouts) it is a must. AWesome Buffet dinner then up to he balcony for more entertainment and drinks with a fireworks display right over your head that is world class!!

Room Tip: Ocean view room is best, try to get around the 19th floor!
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnNivelHills, General Manager at Marco Polo Plaza, responded to this review, April 4, 2013
Dear Sarah P,

How inspiring it is to note that you have immensely enjoyed celebrating New Year’s Eve in Cebu with us!

Greatly appreciated are the details that you have written on this review for the benefit of other future guests who may want to visit the Philippines, especially Cebu for New Year Celebrations. We take pride in maintaining 5-Star standards.

Cheers to a great 2013 and we hope to see you and more friends from the Land Down-Under!

Sincerely,

Hans Hauri
General Manager
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 4, 2013

I always stay at marco polo every december. My experience each year gets better and better. The staff welcomes you with warm greetings and they are very attentive to your every need. It feels like our second home. It has been a tradition to take photos beside their gigantic christmas tree. Decorations for the holidays vary every year. Food is great and rooms are clean. The lounge at the 28th floor was amazing! The views were spectacular and very exclusive. You can drink all you can and snack on different sandwiches and assorted cocktails. (But you have to be a member to access this area) the pool area turns into an entertainment haven when local bands play during night time. They have one of the best international buffets i've tried and the price is cheaper compared to manila. Its always a great experience at Marco polo cebu =)

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnNivelHills, General Manager at Marco Polo Plaza, responded to this review, April 4, 2013
Dear Babychinita,

It is heartwarming to know that you choose to spend the most wonderful season of the year with us, your Christmas home year after year. We are delighted to know that you appreciate our preparations; from food, to decors to the outstanding hospitality that is inherent in each of our associates. We are even more inspired to be the best, the Marco Polo Way.

Thank you for sharing your wonderful experience with us. We look forward to see you again this year and more years to come.

Sincerely,
Hans Hauri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 26, 2012

My wife and I thoroughly enjoyed our stay. The adjacent construction work was not obtrusive and gave no cause for complaint even when by the pool. The location was away from city noise and traffic. Cebu city was a severe disappointment and the only reason to return would be to stay at the Marco Polo Plaza. The room on the 23rd was as good as you would expect from a hotel of this category, complimented by massive king size bed with orthopaedic mattress and pillows. In-room facilities were very good, as was room service. My overriding enjoyment of this hotel was the quality of the staff. I must single out Robert behind the pool bar and the waiter Lloyd; friendly and attentive without being overly so. I would recommend a stay at this hotel for couples and families.

Room Tip: We stayed on high floor and had a great hill-side view.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CEBU
Top Contributor
88 reviews 88 reviews
45 hotel reviews
Reviews in 24 cities Reviews in 24 cities
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed December 26, 2012

The old Cebu Plaza Hotel-now Marco Polo Plaza hotel which sits on top of Nivel Hills. My entire family checked-in around the 1st week of December and they liked it. The bed is very comfortable, the kids love the view of the city and they love the kiddie pool too. The room is spacious with 2 double beds. I'm surprised with the bravia LCD tv inside. Bathroom looks average but the vanity kit was gorgeous I brought some home. The only thing blocking the full view of the city from the pool is the Marco Polo condominium which is under construction. One last thing-i love the free coaster ride to the malls-it comes free if you want to go shopping or explore the city.

Room Tip: Request for a city view room
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marco Polo Plaza

Address: Cebu Veterans Drive | Nivel Hills, Lahug, Cebu City 6000, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Cebu City
#3 Romantic Hotel in Cebu City
#3 Luxury Hotel in Cebu City
#4 Family Hotel in Cebu City
#5 Business Hotel in Cebu City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Marco Polo Plaza 4*
Number of rooms: 329
Reservation Options:
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Also Known As:
Marco Polo Plaza Hotel Cebu City
Marco Polo Plaza Cebu Island/Cebu City

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