the reception staff is very friendly yet professional;
we took an executive room and we were checked-in at the penthouse level by a special team! this executive penthouse team was exceptional, especially one receptionist, Mya (a magician), she provided all our needs in terms of service, she has a true care for clients out of her heart! she has our deepest thanks! and also thanks to bonnie the
we had every morning a continental breakfast at the penthouse area as a part of the executive Club Marco Polo! the team serving breakfast was great too specially bonnie!
the hotel is great the main reception is wide and you feel welcomed home feeling! it is truly a 5 stars international level hotel!
the rooms are clean and well kept!
the shuttle service to downtown is efficient from 10 am at hotel to 7:25 pm last pick up at malls the ride is 35 minutes on average!
a bad thing is all the old single foreigners that come and bring in prostitutes and the horde of south Koreans that rent by group or big families they have no class, no dignity, no proper educated manners! they play the rich but they are mean to the hotel staff and they are eating like pigs they don't give tips! they are so rude and they make a lot of noise in the lobby! they are not classy enough to be in such a classy, elegant hotel!
1) we had a drink at lobby lounge and the staff snobed us! they paid more attention to foreigners with hookers as they are more likely to spend a lot!
2) at the cafe marco we arrived 5 minutes too early and got refused even to sit as even if we has a reservation for 6:30 pm + a horde of Koreans arrived in slippers and t shirts and ate like there was no tomorrow like real animals ruining our classy dinner and they were not even clients from the hotel get koreans and hookers out of your hotel
both view are excellent and wonder full sea view you can see the light of downtown and hill view is...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.