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“Very Nice Stay in Cebu City” 5 of 5 stars
Review of Marco Polo Plaza Cebu

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Marco Polo Plaza Cebu
4.0 of 5 Hotel   |   Cebu Veterans Drive | Nivel Hills, Lahug, Cebu City 6000, Philippines   |  
Hotel amenities
Ranked #4 of 78 Hotels in Cebu City
Certificate of Excellence 2014
Rocklin, California
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
21 helpful votes 21 helpful votes
“Very Nice Stay in Cebu City”
5 of 5 stars Reviewed September 23, 2012 via mobile

Very nice hotel in Cebu City that was close to everything. Very beautiful and clean facility with a lot of class! Staff was very accommodating and always helpful and nice. Facility is very safe with security at the front gate. Added security via the elevator, as your room card can only take you to the floor to which your room is on (except for floors that have restaurants or facilities). Rooms are very clean and comfortable! Very nice swimming pool area. Bar/restaurant on the top floor with magnificent views. Daily breakfast buffet with a wide variety of delicious foods! Added bonus is the free shuttle service to and from shopping! Would definitely stay here again!

Stayed January 2012, traveled with family
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488 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
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Cebu Island, Philippines
Top Contributor
116 reviews 116 reviews
32 hotel reviews
Reviews in 21 cities Reviews in 21 cities
123 helpful votes 123 helpful votes
5 of 5 stars Reviewed September 16, 2012

Stayed here on my honeymoon and it was worth every peso. Another rare hotel in the Philippines that delivers exceptional facilities. This hotel is up there with the Shangri La and Penninsula in terms of delivering a satisfying hotel experience. The food, accomodation and the beauty of the hotel lobby is worth going to have a look at. Again these type of hotels are not cheap but then again for what they offer, they shouldn't be. If you cannot be happy here, as i have said in other reviews, your better off staying at home.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PARIS FR VANCOUVER CA MANILA PH
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed September 10, 2012

the reception staff is very friendly yet professional;
we took an executive room and we were checked-in at the penthouse level by a special team! this executive penthouse team was exceptional, especially one receptionist, Mya (a magician), she provided all our needs in terms of service, she has a true care for clients out of her heart! she has our deepest thanks! and also thanks to bonnie the

we had every morning a continental breakfast at the penthouse area as a part of the executive Club Marco Polo! the team serving breakfast was great too specially bonnie!

the hotel is great the main reception is wide and you feel welcomed home feeling! it is truly a 5 stars international level hotel!
the rooms are clean and well kept!

the shuttle service to downtown is efficient from 10 am at hotel to 7:25 pm last pick up at malls the ride is 35 minutes on average!

a bad thing is all the old single foreigners that come and bring in prostitutes and the horde of south Koreans that rent by group or big families they have no class, no dignity, no proper educated manners! they play the rich but they are mean to the hotel staff and they are eating like pigs they don't give tips! they are so rude and they make a lot of noise in the lobby! they are not classy enough to be in such a classy, elegant hotel!

details:
1) we had a drink at lobby lounge and the staff snobed us! they paid more attention to foreigners with hookers as they are more likely to spend a lot!

2) at the cafe marco we arrived 5 minutes too early and got refused even to sit as even if we has a reservation for 6:30 pm + a horde of Koreans arrived in slippers and t shirts and ate like there was no tomorrow like real animals ruining our classy dinner and they were not even clients from the hotel get koreans and hookers out of your hotel

Room Tip: both view are excellent and wonder full sea view you can see the light of downtown and hill view is...
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Osaka-shi, Osaka, Japan
1 review
5 of 5 stars Reviewed September 2, 2012

I love Marco polo especially my Hubby...he really Loves it, the room, pool , stuff, Garden and especially the Best FOOD EVER! ..it was Soooo, Romantic Love the Place too..We stay here for 5 times ^_^ love the smell scent, and fresh Flowers..

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Dubai, United Arab Emirates
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed August 29, 2012

Hotel is dated but well maintained. Rooms are not that new but were very fine for me. I think the highlight of this hotel would be the pool. Ended up staying there all day long and getting some sun. Nothing much around it but you can always take a cab to the malls and restaurants.
Breakfast buffet was ok and had a good selection. My stay was made by the staff. They are all so friendly and attentive. The staff is the jewel on their crown and they make every stay worth while.

Room Tip: The pizza bar at the pool was really good
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  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Houston, Texas
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 20, 2012

This was once a very nice hotel - but it is showing its age. The hotel is shaby, but clean, and lacks up to date basics like wifi.

The location is good if you are working in Cebu city - but it is over an hour away from the fun associated with the water.

I always stay in 4 or 5 star hotels in Asia because anything below that is highly unreliable. If that is why you are choosing this property - stay here. If you are looking for a high end hotel because you want the luxury and experience - find a different hotel.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 12, 2012

I've stayed many times at this hotel for short breaks. I can't understand why its ranked number 2 , in my opinion it should be number 1. Firstly the view from this hotel at night is amazing, and secondly their pool is so cool and breezy on those stifling hot days because it sits up on the hillside. I had a small mis-understanding with my on-line booking, but the front desk staff soon had it all sorted out, and I ended up with 2 mornings breakfast free of charge ! I know that most of the top end hotels in Cebu have very well mannered staff, but this hotel will bend over backwards to serve you with the girls having the most incredible smiles I have ever seen in my life. Go and give yourself a treat, even if its only for a couple of nights to experience the quality of this brilliant hotel.

Room Tip: There are 2 views from the rooms, mountain view and city view, both are fine, but I'd recommend...
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  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marco Polo Plaza Cebu

Address: Cebu Veterans Drive | Nivel Hills, Lahug, Cebu City 6000, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Cebu City
#3 Family Hotel in Cebu City
#3 Luxury Hotel in Cebu City
#3 Romantic Hotel in Cebu City
#4 Business Hotel in Cebu City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Marco Polo Plaza Cebu 4*
Number of rooms: 329
Official Description (provided by the hotel):
Marco Polo Plaza Cebu is nestled at the prestigious Nivel Hills providing a spectacular view of Cebu City and Mactan Island. Be it business or vacation, stay at Cebu City's Finest hotel, the Marco Polo Plaza Cebu. Marco Polo Plaza Cebu is a 24 storey hotel with 329 well-appointed guest rooms including suites with fine amenities, 24 hour security and safety measures and free Wi-Fi internet. A trip to the "Queen City of the South" in the Philippines - Cebu, is a culinary journey. Marco Polo Plaza Cebu is hailed as a dining destination of Cebu City. Dubbed as the "Best Buffet in Cebu City", Cafe Marco attracts diners to feast on Filipino, Continental and Western cuisine. It is awarded as Top 5 Restaurant in the Philippines by the prestigious Miele Guide in 2013. Blu Bar & Grill is an ultimate dining experience in Cebu City. From a thousand feet above sea level, it offers a panoramic view of Cebu City and Mactan Island. The glamorous Philippine Tattler awards it as one of Philippines' Best Restaurants. Marco Polo Plaza Cebu is a choice Cebu venue for meetings, conferences and celebrations. Its lavish Grand Ballroom and function rooms can accommodate up to 2,500 guests. ... more   less 
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Also Known As:
Marco Polo Plaza Hotel Cebu City
Marco Polo Plaza Cebu Cebu Island/Cebu City

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