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“Good hotel but not close to downtown” 4 of 5 stars
Review of Marco Polo Plaza Cebu

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Marco Polo Plaza Cebu
4.0 of 5 Hotel   |   Cebu Veterans Drive | Nivel Hills, Lahug, Cebu City 6000, Philippines   |  
Hotel amenities
Ranked #4 of 78 Hotels in Cebu City
Certificate of Excellence 2014
Carlisle, Pennsylvania
Top Contributor
57 reviews 57 reviews
26 hotel reviews
Reviews in 37 cities Reviews in 37 cities
20 helpful votes 20 helpful votes
“Good hotel but not close to downtown”
4 of 5 stars Reviewed August 19, 2011

I was booked into this hotel by a consulting client. Good service and rooms. Best breakfast in Cebu!

  • Stayed June 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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487 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
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Orlando, Florida
Top Contributor
61 reviews 61 reviews
7 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 4, 2011

Everyone treated so nice......great holiday buffets....quiet rooms....very comfortable beds...

  • Stayed October 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atenas, Costa Rica
Top Contributor
73 reviews 73 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed July 24, 2011

For my money, The Marco Polo Plaza in Cebu is the best hotel in all of Cebu, and one of the best of the chain. Outstanding service leads the way, with lots of smiles all around, and the food outlets are outstanding. The pool is one of my favorite places in all of Asia. The staff have been highly trained.

Room Tip: Choosing the sea view rooms enables you to overlook the city and the sea.
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  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 22, 2011

the rooms are quite big and beddings comfortable
buffet breakfast has lots of selections from filipino to continental
waiters and staff are very attentive to needs of customers, also the people in the front desk and concierge, they really made our stay a wonderful experience
request for room extension for 3 hrs was granted without fuss so we can relax in our room before being brought to airport

Room Tip: we got a mountainview room and its spacious and comfortable
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  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solihull, United Kingdom
Top Contributor
66 reviews 66 reviews
38 hotel reviews
Reviews in 43 cities Reviews in 43 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed July 14, 2011

This is a lovely hotel, my step mum is from Cebu and when we go visiting we always go to the city first and stop at the marco, to be fair I have stopped in many hotels and I am only giving this 5 stars as it is the best hotel I have stopped in for £60 a night. Whenever I go we do tend to go visiting other hotels, the Marriott, raddison, the casino one and many of the others... We love this one for the staff, service and Buffett. The bar on the top floor is just stunning too.

  • Stayed April 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
117 helpful votes 117 helpful votes
4 of 5 stars Reviewed June 29, 2011

probably deservedly the best place in town. Nice views and on top of the hill, but it makes one isolated. So its a taxi to anywhere... which are cheap and easy but sometimes I like to walk.

Tries too hard: Guest services phoning teh room to check, Mini bar check an hour after arrival ? I wante dto rest but that was not permitted by the try too hard service. I left a credit card at reception ? ok - just deliver it - why phone and then I have to come down then tehy have to find it from security ....

as too often in this country - lots of labour intensive service but no though of what is easiest for the guest.

Overall a great hotel but not integrated to the city One of those hotels that could be in any of 20 cities in the world.

Buffet only dining room gets dull after day 2

In house travel agent cant accept credit cards, (cash only) cant print a ticket (need to come by courier ) , cant actually make a booking (has to phone an office) and charges 2x online prices. Quite a dissapointment

But overal great - despite my little complaints - If you want the best place in Town - thisis probably it

Room Tip: City and Ocean views are differnt prices - both ok
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  • Stayed June 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, New Zealand
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed June 13, 2011

Four nights at the Marco Polo Plaza was very relaxing. Although the Deluxe rooms were average, ok at 32 square meters, the restroom(toilet and shower) was really small. Usually, two persons can comfortably fit in the restroom, but not here. I felt I could get a better room in another hotel with the same Room Rate.

Apart from that, our family had a great time. The Hotel offers free shuttle trips to and from the major shopping centres. The breakfast buffet was awesome -- very filling and great selection. Guest / Business Services were helpful and had fair prices for the services offered. Loved their Wellness Zone and enjoyed the pampering and treatment.

  • Stayed May 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marco Polo Plaza Cebu

Address: Cebu Veterans Drive | Nivel Hills, Lahug, Cebu City 6000, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Cebu City
#3 Luxury Hotel in Cebu City
#3 Family Hotel in Cebu City
#3 Romantic Hotel in Cebu City
#4 Business Hotel in Cebu City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Marco Polo Plaza Cebu 4*
Number of rooms: 329
Official Description (provided by the hotel):
Marco Polo Plaza Cebu is nestled at the prestigious Nivel Hills providing a spectacular view of Cebu City and Mactan Island. Be it business or vacation, stay at Cebu City's Finest hotel, the Marco Polo Plaza Cebu. Marco Polo Plaza Cebu is a 24 storey hotel with 329 well-appointed guest rooms including suites with fine amenities, 24 hour security and safety measures and free Wi-Fi internet. A trip to the "Queen City of the South" in the Philippines - Cebu, is a culinary journey. Marco Polo Plaza Cebu is hailed as a dining destination of Cebu City. Dubbed as the "Best Buffet in Cebu City", Cafe Marco attracts diners to feast on Filipino, Continental and Western cuisine. It is awarded as Top 5 Restaurant in the Philippines by the prestigious Miele Guide in 2013. Blu Bar & Grill is an ultimate dining experience in Cebu City. From a thousand feet above sea level, it offers a panoramic view of Cebu City and Mactan Island. The glamorous Philippine Tattler awards it as one of Philippines' Best Restaurants. Marco Polo Plaza Cebu is a choice Cebu venue for meetings, conferences and celebrations. Its lavish Grand Ballroom and function rooms can accommodate up to 2,500 guests. ... more   less 
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Also Known As:
Marco Polo Plaza Hotel Cebu City
Marco Polo Plaza Cebu Cebu Island/Cebu City

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