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“One small thing can change your mind” 2 of 5 stars
Review of Montebello Villa Hotel

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Montebello Villa Hotel
3.0 of 5 Hotel   |   Banilad, Cebu City 6000, Philippines   |  
Hotel amenities
Ranked #21 of 75 hotels in Cebu City
Shepparton, Australia
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
26 helpful votes 26 helpful votes
“One small thing can change your mind”
2 of 5 stars Reviewed May 19, 2013

We booked a deluxe room over the internet. We were not asked for our preferred bedding configuration, nor did I think I should have to specify. When you are staying at such a hotel you would expect a "large" bed. What we would call in Australia, a queen bed. I'm not sure if the term is the same all over. When we arrived we had a great modern room, but with a single bed and a double bed. We did not complain at that time. We don't like to make waves, and the room was really nice. We tried to sleep on the small bed (double) but it was not so comfortable. The next morning we took our complaint to the front desk. At first we were informed there were no more equivalent rooms available with a queen bed. Then the supervisor joined the conversation and she suggested we go to breakfast and they would have a room to show us.

We did so and the room they showed us was a suite room with a king sized bed. The room had not been renovated like the first room, but we graciously accepted the room and thanked them for their help. Problem solved.

The facilities are good. The pool looks great from a distance. But, it has a rough floor and the paint is chipped in large areas.

We only ate breakfast there and the buffet was quite good. We were very happy with the service here.

Upon checkout I was asked to wait while house keeping checked the room for any mini bar purchases. That is normal. I had drank a can of coke the night before so I had 50 pesos ready to pay the front desk. After 10 minutes the staff member presented me with a bill for 150 pesos. I asked what the extra 100 was for. She stated it was for a broken glass. I informed her that the glass in question was cracked when we got to the room. There were 3 other glasses in the room and only my fiance and I in the room, so I did not need to use it. She stated she would have to call maintenance. I told her that I was leaving and gave her my 50 pesos. The problem I had with that issue was she had not bothered to ask me about the glass, just wrote out the bill and presented it to me. If we had broken a glass 100 pesos would not have been a problem. So something so small, changed my view from average to poor.

Room Tip: You must check all items in the room for breakage before accepting it.
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  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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172 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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English first
Copenhagen, Denmark
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed May 2, 2013

I have been in and out of this hotel for some 15 years with stays more than 15 times, but only until recently. But now no more. It became a terrible hotel!!!! They have gradually been sliding more and more down in quality on everything. As long as they can make fast money on people, they never mind concerning what they ought to offer for the guests of the standard.
The management and reception staff, as well as reservation office ought to change their mind and underpants! Certain old time staff has become unpleasant to the guests (I am the king/queen here attitude), and the kitchen don't care any more. I was food poisoned and sick in bed for several days (but hd to pay the bill) and they don't fire those bad staff, even guests complain. - it is time to fire this kind of staff and get people who like to provide service and standard.
Some frieds would reserve room for me and called Wenda in reservation, but got this reply: "We have no time for guests who expect any normal standard. Now we focus on having Korean students coming here and we arrange English language courses for them to make money this way. We are not interested in guests who expect the usual," Yes this was told by a lady called Wenda, who have been at the hotel reservation for some 200 years.
Also now they rent out their swimming pool for the local Philippino noise-children's swimming classes, so the hotel guest find it hard to use because of no space and time. Strange priority by the hotel! Money and income on anything is obviously a religion here now a days.

It used to be such a nice hotel, but those days are long gone. Today is is like "a body without soul", or should I say "just a money machine". Very sad, it could be so good!

Room Tip: Find an otheer hotel in Cebu.
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  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quezon City, Philippines
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
Reviews in 18 cities Reviews in 18 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed May 1, 2013

I first stayed at Montebello Villa back in 1996, staying overnight on a business trip in Cebu. I was impressed by the hotel back then and even had a dip at the pool after returning from meetings. I remember the food was good and the staff were kind and helpful. On a recent trip to Cebu, I booked another overnight at the hotel where I attended a workshop. I found the hotel homey and the breakfast buffet good. The front desk staff were kind and efficient. However, my observation is that the pool can be quite crowded and the hotel needs some updating for its rooms.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 30, 2013

Montebello is not just a typical villa hotel. It's homey ambiance and obscure location makes it an interesting place to stay. It's rustic spanish style structure matched with a spacious lush garden right in the heart of the city is already a treat for those who want a relaxing stay. They have spacious rooms accompanied by nice and friendly staff making your whole stay a lot more pleasant. There's a big mall right at the entrance, a badminton center and perfectly sized pools for every age. But the most attractive feature of Montebello is the value for money. Its
actually very cheap compared to many luxurious hotels. And if that's not enough reason for you to come back, perhaps the sumptuous menu prepared and cooked just like home will!

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlottesville, Virginia
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 29, 2013

Decor was old. Usual charming Filipino hospitality was strained. Rooms were dark, dingy and had bugs (centipede and ants). Pool area was great but was overrun with locals on weekends who apparently have "membership". Breakfast buffet usually ran out and wasn't replaced promptly, fruit offering was limited, although special dinner offerings with fresh seafood was exceptional. Heavy European presence. Overall, needs a facelift and some inner cleaning and upgrades. No gym but great free wifi. In the middle of Cebu so easy to get around. Staff needs to improve customer service to get better ratings but for the price, it was still average.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quezon City
Top Contributor
50 reviews 50 reviews
22 hotel reviews
Reviews in 16 cities Reviews in 16 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed April 13, 2013

Its a sprawling city hotel. Although the place has been in operation for a long time, it has maintained its homey atmosphere. It has lots of pocket gardens, rooms that are spacious and pools for kids and adults to enjoy.

Room Tip: If you are not on a budget, choose the villa that has direct access to the pool area.
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippines
Top Contributor
156 reviews 156 reviews
34 hotel reviews
Reviews in 48 cities Reviews in 48 cities
174 helpful votes 174 helpful votes
3 of 5 stars Reviewed April 10, 2013

This hotel was the choice of my former classmates who came home for a class reunion. We booked three deluxe rooms with twin beds each. My group got so nostalgic when we entered Montebello's premises because it brought back many happy memories . Disappointment and sadness immediately took over our joy when we saw our rooms. Truly this hotel needs a major rehab. The beds were not comfy, there was no fridge in our room (online though they said there is one), no bulb in a lamp, leaking faucet and no hot water when we took our shower. Management said their water heater was busted that day (??).There were also plenty black ants in the toilet. It's time for them to fumigate the rooms too because at night there were plenty mosquitoes. They also have to clean thoroughly the dust and dust mites from the draperies.
We enjoyed the daily breakfast buffet though and had fun swimming in the big pool - water was clean. The hotel staff always greets you with a smile and willing and able to answer the many queries of my friends. The lovely garden is well maintained and flowers a bloom.
Montebello needs a major renovation on its rooms.What more can you ask when you are staying in a 3-star hotel for budget conscious ladies like us, who came home more for bonding and fun with our old dear classmates.

Room Tip: There are renovated rooms that are sold out quickly; so book very early to get those newer rooms.
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  • Stayed July 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Montebello Villa Hotel

Address: Banilad, Cebu City 6000, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #21 of 75 hotels in Cebu City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Montebello Villa Hotel 3*
Reservation Options:
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Also Known As:
Montebello Hotel Cebu City
Montebello Villa Hotel Cebu Island/Cebu City

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