We booked a deluxe room over the internet. We were not asked for our preferred bedding configuration, nor did I think I should have to specify. When you are staying at such a hotel you would expect a "large" bed. What we would call in Australia, a queen bed. I'm not sure if the term is the same all over. When we arrived we had a great modern room, but with a single bed and a double bed. We did not complain at that time. We don't like to make waves, and the room was really nice. We tried to sleep on the small bed (double) but it was not so comfortable. The next morning we took our complaint to the front desk. At first we were informed there were no more equivalent rooms available with a queen bed. Then the supervisor joined the conversation and she suggested we go to breakfast and they would have a room to show us.
We did so and the room they showed us was a suite room with a king sized bed. The room had not been renovated like the first room, but we graciously accepted the room and thanked them for their help. Problem solved.
The facilities are good. The pool looks great from a distance. But, it has a rough floor and the paint is chipped in large areas.
We only ate breakfast there and the buffet was quite good. We were very happy with the service here.
Upon checkout I was asked to wait while house keeping checked the room for any mini bar purchases. That is normal. I had drank a can of coke the night before so I had 50 pesos ready to pay the front desk. After 10 minutes the staff member presented me with a bill for 150 pesos. I asked what the extra 100 was for. She stated it was for a broken glass. I informed her that the glass in question was cracked when we got to the room. There were 3 other glasses in the room and only my fiance and I in the room, so I did not need to use it. She stated she would have to call maintenance. I told her that I was leaving and gave her my 50 pesos. The problem I had with that issue was she had not bothered to ask me about the glass, just wrote out the bill and presented it to me. If we had broken a glass 100 pesos would not have been a problem. So something so small, changed my view from average to poor.
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- Also Known As:
- Montebello Hotel Cebu City
- Montebello Villa Hotel Cebu Island/Cebu City