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“Great for family and budget” 4 of 5 stars
Review of Sarrosa International Hotel and Residential Suites

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Sarrosa International Hotel and Residential Suites
3.0 of 5 Hotel   |   F. Cabahug St. Cor. Pres. Quirino Ayala Access road | Ayala Access road, Mabolo, Cebu City 6000, Philippines   |  
Hotel amenities
Ranked #44 of 77 hotels in Cebu City
Madison, Wisconsin
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Great for family and budget”
4 of 5 stars Reviewed March 4, 2012

If you're looking for an independent self service and family type rooms and hotel. Sarrosa might be the place for you. As long as you don't hope for a presidential service and if your intention is to enjoy Metro Cebu or even the island and looking for just a place to stay, you'll be just fine.

I've only stayed there with family, so I don't really know how its like on standard rooms, amenities and services. I stayed with my own family (wife and kids) and immediate (mom and dad and sibling), and we have 3 rooms. It was very affordable for a huge room space. The interior looks and feels like and apartment, and that you have to cook your own food if you like and it really does make you feel at home. They have all the basic kitchen tools and units at hand and a full size fridge.
make sure to ask for maintenance assistance if needed to ensure safety and liability.

staff is friendly as well, accommodating and professional.

Would like to stay there again sometime in the future


CONS:

Make sure to call in advance to get rid of certain household pest such as cockroaches. They're inevitable since it's an old building- i think. and some customers abuse their stay and trash the place and attracting pests.
But regardless, the place should be routinely checked and cleaned out of household pests. And chemical spray wont suffice since they can build immunity.
The place looked a little aged in some parts inside.
Some cooking materials are either missing or old.

Overall,
If your looking for a place to stay with family during your visit in Cebu, I recommend Sarrosa due to its accessibility and they promote safety.

Room Tip: call in advance, and email, it is always worth to have your room be prioritized prior to arrival. Ho...
See more room tips
  • Stayed April 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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52 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Dumaguete City, Philippines
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 2, 2012

okay so we checked in at this hotel at Cebu and I got nothin' to say during my stay actually our stay... hhmm except that during the time that we checked out.... i'm just surprised that we have an extra charge of making an outside call without informing me first. so thats it...

  • Stayed February 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayward, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 3, 2012

Sarrosa Hotel Management,
I'm in California and planning to go home for 3 weeks vacation with my husband and my 20 month old daughter. I've been searching on line and looking for a hotel to stay that's clean and reasonable price. I haven't been home for 5 years now and really looking forward to see my family, friends and Cebu ofcourse. I heard that threre's a lot of changes already.
Anyway, I want to stay in your Hotel but I'm kinda scared with all the negative reviews and only very few good reviews. I hope that if I decide to stay in your hotel I won't encounter any unprofessional behavior. Looking forward to meet all the good looking and friendly staff on April 2012.

S.B.

(haven't been in this hotel but I have to fill out the infos so that they will accept my letter.)

Stayed April 2011, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 25, 2011

I am from Canada , I been to Cebu many times and since i had stay in Sarrosa what can I say , no word can say how much i am so happy and felt that i am home everyone there very very helpfull , serive really juat Amazing , my room was number 523 , wow so clean , Modern , BIG and larg bathroom, shower and tub , i want to thank so much front desk , all of them so nice and really helpfull , Resturante staff all realy so great , hosekeeping , AND ALSO THE MANGERS REALLY THANKS ALOT AND SURE I WILL GO BACK AGAIN SINCE ITS NOT FIRST TIME FOR ME TO GO THERE AND SOON WILL BE BACK , THANKS TO ALL .
ADEL IBRAHIM , CANADA

  • Stayed August 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Administration107, Manager at Sarrosa International Hotel and Residential Suites, responded to this review, September 27, 2011
Dear Sir,

Thank you for your review.

Our pleasure to serve you here in Sarrosa.

Hope to see again with your Family.

Best,

Sarrosa Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver
Top Contributor
61 reviews 61 reviews
25 hotel reviews
Reviews in 31 cities Reviews in 31 cities
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed September 2, 2011

Dropped in without a reservation and got the rack rate of 1990 Pesos. I stayed once before and enjoyed the accommodation but it's a bit far from the Ayala Mall. I chose the new wing both times so I can't say what the old wing is like. The room is very nicely appointed with a large bathroom, shower and tub. There is a small coffee area with a kettle which I always appreciate. The staff is very friendly and helpful.
Both times I've stayed, there have been huge student groups and they can tend to all want to use the elevator at once. I was ready to take the stairs when one of the bellman took me to a back elevator so I was able to avoid the crowd.

  • Stayed August 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Administration107, Manager at Sarrosa International Hotel and Residential Suites, responded to this review, September 4, 2011
Dear Sir,

Thank you for your positive review.

It is our main goal to have better service at all times. Your review regarding your personal experience during your stay will give us another strength and effort to maintain our good service and not to cease giving our guests an ultimate total customer satisfaction.

Because you deserve more...we are happy to let you know that you are entitled to have an overnight discounted rate in your next stay. Please print this and do not hesitate to show our reply to our reservation officer.

See you in Sarrosa International Hotel.

Thank you very much.

Sarrosa International Hotel Team.
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Sydney, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 31, 2011

Been in Sarrosa for almost 1 month. At first I am hesitant to stay because of the negative reviews that i have read, but I decided to stay for 3 days only to give a try. After 3 days i extended it for another 2 days in their hotel rooms. Finally, I rented their residential suites in the south wing for 1 month. During my stay, i was able to MT (meet and talk) all the people their from staff to the managers. Both south and norht(new) wings are great, clean and big room especially the new wing . Personnel are ok with a touch of hospitality and has flexibility. There are times I got sick and my buffet breakfast was delivered to my room. Good job Amigas and Amigos. i like your professionalism. see you in Sinulog

  • Stayed April 2011, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila
Senior Contributor
47 reviews 47 reviews
37 hotel reviews
Reviews in 31 cities Reviews in 31 cities
69 helpful votes 69 helpful votes
1 of 5 stars Reviewed July 10, 2011

When I first tried my key for the door it didn't work, a housekeeping staff went to my rescue and told me that it has to be validated at the front desk; he didn't even assisted me to have it validated but instead instructed me (even seeing that I am carrying a big backpack)... I told the front desk that whenever they send a key to a customer that it should have been validated... but of course they were deaf and mute on that end so I would not be suggesting this hotel and let this be a warning to all of those who want better service...

  • Stayed June 2011, traveled on business
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Administration107, Manager at Sarrosa International Hotel and Residential Suites, responded to this review, August 27, 2011
Dear Mr. Entengoreng,

Thank you for your review.

Kindly be informed that our card and elevator supplier were able to fix the key card problem. Since then, we have not received any complaints from our guests.

On the other hand, the Management had conducted a back to basic housekeeping seminar and we are now implementing our weekly monitoring evaluation to make sure that they are applying all the steps learned from the seminar they have attended.

Our humble apologies.

Regards.

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sarrosa International Hotel and Residential Suites

Address: F. Cabahug St. Cor. Pres. Quirino Ayala Access road | Ayala Access road, Mabolo, Cebu City 6000, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #44 of 77 hotels in Cebu City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sarrosa International Hotel and Residential Suites 3*
Official Description (provided by the hotel):
One of Cebu's finest business hotels within the embrace of the growing metropolis. It is only 15 minutes from the airport and industrial zones of Mactan & Mandaue, and 5 minutes to Ayala and SM business centers, financial centers and shopping malls.The Hotel consist of 112 well appointed spacious rooms to give you the comfort and convenience place to stay. Function rooms can accommodate up to 100 persons and a ballroom that can hold up to 500 persons for seminars, conferences, and social gatherings. ... more   less 
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Also Known As:
Sarrosa International Hotel And Residential Cebu City
Sarrosa International Hotel And Residential Suites Cebu Island/Cebu City

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