This was my first visit to the Philippines and my first vist to this hotel.. First impressions were good. Met at the front of the hotel by the security staff who was very polite and helped me with my bags to the front of the hotel doors. Very kind of him and very unexpected. Then the bell boy picked up all of my bags and put them on a trolly and asked me to go with him to the reception area where I was met met with a big smile and a very warm greeting... Booking in was painless and while I was waiting was asked if I would like a cold drink or a cup of coffee. After a very long 19 hour flight this came as a relief and again very unexpected. I was then shown to my room by the bell boy who was a delight and was very polite and helpful. Once arrived to my room he helped me lift the bags to where I wanted them and then proceeded to show me where everything was and how to work everything like the TV and air con.... He made sure that I had a supply Or coffee and tea and the fridge was fully stocked with complementary water... He even went so far as to ask one of his work collegues for extra cold bottled water for me which he fetched himself and put in the fridge. Such a nice helpfull member of the hotel staff who I got to know very well during my stay there.. The rooms were very clean and well maintained. The staff who came in every morning to clean the room and make the beds etc were excellent and again very polite and helpful. Nothing was to much trouble for them and were very flexible in when I wanted them to clean... The buffet breakfast in the mornings were superb. Lots to eat and very varied with all mannor of meats fish and standard breakfast cereal if you wished. The waiters were always topping up your coffee or tea cups and always made sure you had fresh bottled cold water if this was required. Again nothing was too much trouble for them. They even would make you a custom omelet if you wated it. Again everything was fresh and served hot... Not like some hotels I have been in where some of the food was Luke warm... This hotels food was always pipping hot... The hotel rooms were all top quality and staff were an absolute delight and incredibly helpful. There was also a wonderful BBQ on the roof of the hotel held every night the views while eating your food were great. The only thing I would say would improve my stay would be to have safes in your own rooms rather that them currently being held at reception. But to be honest this was a minor inconvenience.
I would defiantly recommend this hotel to anyone... I will certainly wish to stay here again on my next visit to this country. A fantastic hotel and the staff are an additional bonus and a tribute to the hotel management.
- Also Known As:
- Holiday Plaza Cebu City
- Holiday Plaza Hotel Cebu/Cebu City
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