stopped in the holiday plaza for a few nights in jan and feb of 2012 nice room good size clean tv aircon mini bar unsuite reasonable price nice buffet breakfast and most important really nice friendly staff all said hello and good morning etc ! central located hotel and a bbq on the roof every night ,the choose your fish and they cook it for you many afterthink ,great flavour very nice , can not fault the hotel and staff and for the price 2000 a night will stay there again , bad things only one which was out of the hotels powers we had a 6.9 eathquake ! while there was terrified and on the 7th floor the room shook !!!!!!!!!!!!! alot , went down stairs by the the stairs asked at reception nothink to worry about sanarmey warning but bad information please stay down here everyone outside panicing cars and bikes everywhere roads grid locked worried to death then the door man was polishing the fingermarks off his glass doors so maybe were safe many aftershocks but staff were great ! holiday plaza staff thank you

The hotel turned off my air conditioning..When I went to the front desk and ask me why they said they wanted me to change rooms..When I ask to talk to the manager..Mrs Lin who is the owner told the clerk to tell me if i did not like the hotel to go some where else...she is a very ugly old woman and not a nice lady..the hotel is really a dump..I would never recomend this hotel to anyone..

The excellent b&b - Casa Escano - was full so i had to look around for another Hotel in the heat....after leaving two hotel, one dingy the other where the rooms lights cut out one minute after I entered the bathroom, I found the rather smart looking Holiday Plaza - was this part of a group?

But for 3,500 pesos I was hoping for something good. Front desk and porter helpful, and I had a good night, in a somewhat tired room. The aircon stopped rattleing after I gave it a bang, and I slept well. Lovely bath, no bath plug,

The inclusive breakfast was another story! When i got down to the drab breakfast room it was quite busy, about 20 people there. Staff polite but sleepy. However many of the self service buffet dishes were empty...making the food offering very limited. i asked to speak to the manager 2 times and on the 3rd time was told that the chef was in charge.......2 minutes later I saw a smart elderly chef show his face at kitchen entrance only to disappear again. I was wondering why so many guests were prepared to put up with such substandard service, and staff that were not being supervised.

Asked to speak to the hotel manager, and after again several requests, was told that the old lady walking around was the owner, Mrs Lim. Then I noticed a distinct change in the attutude of the staff, suddenly they were more friendly and more active. The juices were filled, the bacon was replenished, the vegetables were refilled.

I approached Mrs Lim who was probably a septuagenarian, (70-80 years old) and who was pleasant enough. Asked for a comment card, they had none, she told me that they have never had a complaint before, asked how many stars she has,she said none, Asked her why the Chef did not approach to sort out a complaint - she said she does not encourage contact with the customers, I even mentioned trip advisor and asked her if she know about it, She said she would ask her grandchildren to show her the website!

It just surprises me that such a large hotel, and investment can be run like this! Perhaps it needs a new owner as the hotel location is excellent, and it still has life in it yet, if it has dynamic management!

Disappointed, tired, and there are better in Cebu City

After my flight from Hong Kong to Cebu City this hotel is always my first stop in the Philippines. The location of this Hotel is perfect for your first 1 or 2 nights in Cebu City. All shopping Malls and attractions are nearby and for it's price the quality is reasonable for Philippino standards. Good bed and hot shower.. but who needs hot showers in the Philippines anyway? Breakfast is a buffet where you can drink and eat as much as you like. Restaurant on top give you a good view over cebu city. It is not the Hilton but for me it has all i want for the 1 or 2 nights i stay.