The excellent b&b - Casa Escano - was full so i had to look around for another Hotel in the heat....after leaving two hotel, one dingy the other where the rooms lights cut out one minute after I entered the bathroom, I found the rather smart looking Holiday Plaza - was this part of a group?
But for 3,500 pesos I was hoping for something good. Front desk and porter helpful, and I had a good night, in a somewhat tired room. The aircon stopped rattleing after I gave it a bang, and I slept well. Lovely bath, no bath plug,
The inclusive breakfast was another story! When i got down to the drab breakfast room it was quite busy, about 20 people there. Staff polite but sleepy. However many of the self service buffet dishes were empty...making the food offering very limited. i asked to speak to the manager 2 times and on the 3rd time was told that the chef was in charge.......2 minutes later I saw a smart elderly chef show his face at kitchen entrance only to disappear again. I was wondering why so many guests were prepared to put up with such substandard service, and staff that were not being supervised.
Asked to speak to the hotel manager, and after again several requests, was told that the old lady walking around was the owner, Mrs Lim. Then I noticed a distinct change in the attutude of the staff, suddenly they were more friendly and more active. The juices were filled, the bacon was replenished, the vegetables were refilled.
I approached Mrs Lim who was probably a septuagenarian, (70-80 years old) and who was pleasant enough. Asked for a comment card, they had none, she told me that they have never had a complaint before, asked how many stars she has,she said none, Asked her why the Chef did not approach to sort out a complaint - she said she does not encourage contact with the customers, I even mentioned trip advisor and asked her if she know about it, She said she would ask her grandchildren to show her the website!
It just surprises me that such a large hotel, and investment can be run like this! Perhaps it needs a new owner as the hotel location is excellent, and it still has life in it yet, if it has dynamic management!
Disappointed, tired, and there are better in Cebu City
- Also Known As:
- Holiday Plaza Cebu City
- Holiday Plaza Hotel Cebu/Cebu City
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