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“Great stay!” 5 of 5 stars
Review of BEST WESTERN Plus Lex Cebu

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BEST WESTERN Plus Lex Cebu
4.0 of 5 Hotel   |   Escario Street Cor. Juana Osmena Ext., Cebu City 6000, Philippines   |  
Hotel amenities
Ranked #5 of 76 Hotels in Cebu City
London
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“Great stay!”
5 of 5 stars Reviewed October 11, 2013

We arrived as a group of 3 and booked 2 separate rooms. Hotel is very new so some cab drivers may have a little trouble initially finding it. In short everything about our stay was great. Rooms were nice, TV and WIFI both worked well. Thought all the staff were fantastic, always smiling, happy and willing to help. Upstairs pool was also great. We ate at the hotel restaurant a couple times and whilst the food took a while to come it tasted fantastic. Breakfast options were also good. I know what you're thinking i'm probably the manager writing a fake review, no that's not the case! Some improvements would be the gym, needs some free weights, your workout is pretty much limited to running - fairly basic set-up. Hotel prices for massage services are also too high and not really competitive. TIP: Really good massage place across the road next to a mexican fast food joint. Second tip: Don't eat at this Mexican fast food joint. Better places nearby. Would I come back. Yes, well done to Management and staff, a rare find these days where everything went perfectly.

Room Tip: Good eating options locally. Strange bar across the road, you will see what i mean, check it out one...
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  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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158 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Siem Reap, Cambodia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 10, 2013

The Lex is a great hotel, in a good location, the rooms are large with with very comfortable beds.
The staff were very friendly and helpful, the rooftop pool is large,clean and has great views, the buffet breakfast is excellent with plenty of choices. I will certainly stay there again and would recommend it to my friends.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 10, 2013 via mobile

The place is located at the heart of the city, located a one block from the provincial capitol and just one ride. Going to mall like ayala and other shopping destinations.. staff were very accomodating. I love the stay.. it is relaxing at the heart of the city..

  • Stayed May 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simi Valley, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 4, 2013

What a great stay!. Excellent modern hotel. Clean rooms, spacious and unbelievably comfortable beds. The bathroom is huge and immaculate. Staff are extremely polite and friendly. Rooftop pool is insanely gorgeous with spectacular view. Continental breakfast is good, lots of choices. I would definitely stay here again!!!

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
242 reviews 242 reviews
68 hotel reviews
Reviews in 66 cities Reviews in 66 cities
175 helpful votes 175 helpful votes
3 of 5 stars Reviewed September 28, 2013

The Lex is a new hotel in Cebu, and as such appears all shiny and wonderful.
However, its main point of functionality, its location, is also a point of failure. The area where its located is very busy, and consequently very noisy well into the night. We had a lower floor, and maybe higher ones maybe quieter, or rooms not facing the street may also be better.
The rooms are clean, modern and offer the main things that are needed.
Breakfast is another failing at the Lex. The offering is poor, and both mornings our orders for eggs, although promised to be delivered to the table, were forgotten. Space for breakfast is also another issue, as its limited in the restaurant area, and you may find yourself eating in the foyer.
Staff are efficient, and attentive to needs, and generally friendly.
Access can be an issue due to the corner location, especially if you have your own car.
A clean, modern hotel, that would suit people doing business in this part of Cebu City, but not for everyone.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boise, Idaho
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed September 10, 2013

Nice looking hotel with great pool at the top! Unfortunately, one night we stayed there they had rented the top floor out to host someone's 20th birthday party. While they said the pool could still be used by other guests, after checking in and heading for the pool, I was met by a crowd, loud music, dinner tables covered the entire floor so no place to sit and visit with our friends. It was impossible to do anyway. Hence, while the staff were nice they provided misleading information. The cost of the room depends o where your from, so I would book on line if your American so they don't know that. The breakfast provided was good however, don;t eat dinner there! I'm the type of guy that needs a good steak now and again, so I ordered themost expensive one of the menu, an Australian Serloin covered in black pepper sauce which sounded great but the taste? Well..let's just say I'm not sure it was real beef. The worst steak ever.

Room Tip: Ask questions and verify answers. If you choose to stay here make sure the pool is available by ask...
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  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernard Neil T, General Manager at BEST WESTERN Plus Lex Cebu, responded to this review, September 25, 2013
Dear Mr. Steve,

First of all, thank you for bringing this matter to our attention. Please accept our apology for the inconvenience that you experienced during your stay.

Rest assured, we are doing everything that we can to prevent these mistakes from happening again. We are continuously training our staff to ensure that our services as well as the quality of our food keep improving day after day.

We value your satisfaction greatly and we put it as our priority. We truly appreciate your comments & feedback and look forward to doing business with you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cebu City, Philippines
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 3, 2013

We had our Day Tour at the Best Western LEX Cebu City, Philippines as a part of the team (work team) bonding that we usually have. Of course, I'm excited to spend time with the team, bringing along with me my hubby and my daughter :-). It's practically my 2nd time to be at the hotel and i didnt expect anything much because we just had a glimpse of the property when we had our Tour there (as part of our job, we are scheduled to visit some hotels). Rooms were nice when we had the chance to look at the diff room types when we visited the htl the first time , but we didn't focused on that, because we really enjoyed the view from the rooftop especially with the presence of their INFINITY POOL. During our day tour, we also got a jackpot of availing their day tour packages that already include the pool access + yummy food that's more on the fave Filipino dishes. Towels are free to be used, so no problem with the towels. If you're planning to relax and unwind around the city center of Cebu, i can recommend this hotel:D That was such a great day! Hoping to go back to the hotel in the future. Thanks BW LEX!

Room Tip: Haven't stayed there yet, hoping to be there in the future . haha :)
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  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Plus Lex Cebu

Address: Escario Street Cor. Juana Osmena Ext., Cebu City 6000, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Cebu City
#4 Romantic Hotel in Cebu City
#5 Family Hotel in Cebu City
#7 Business Hotel in Cebu City
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Plus Lex Cebu 4*
Number of rooms: 83
Reservation Options:
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Also Known As:
BEST WESTERN Plus Lex Cebu Cebu Island/Cebu City

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