Before I start let me stress that I have worked at Senior Management in Hotels in London and Central America for over 12 years. I now live and work in the Philippines and, having traveled extensively round SE Asia, am used to staying in hotels of all levels but have never before felt compelled to write a bad review.
My first impression of this little place were good. However when I went for breakfast the first morning I asked for extra bacon as it did not come with my "included breakfast". I waited realistically (people tend to exaggerate at this point) 15/20 mins and when it arrived everything was stone cold, scrambled eggs and toast, except for the bacon. I asked them to warm it up and they did. Every morning they brought me breakfast without cutlery and I had to ask for it.
I then asked Reception for an extra top sheet, there is a blanket but I like a sheet underneath it. They advised me it would cost and extra 50 pesos, to which I agreed. I returned from work and the sheet was not there, so I advised the Receptionist who repeated the extra cost 50 pesos. I said I already knew and had already agreed. She apologised and told me the sheet would be there when I return later. It WAS NOT and I never received it.
You could be forgiven for thinking these issues are relatively minor in a country that struggles to come to terms with Customer Service but here's the final straw. On Check Out I asked if I could speak with the Manager, who was sitting in a small office behind the desk (there was even a small window separating the two areas). The Receptionist went into the office and returned to tell me the Manager couldn't speak with me because he was busy. I told her that I do not accept that and that I wanted to speak with him immediately. She was visibly terrified at the thought of relaying this message to her Manager so I assured her that she, personally, had done nothing wrong but I insist on speaking with him. I told her that if he doesn't come out to talk to me I will go into his office to talk to him.
The Receptionist entered the office again and returned to reiterate that the Manager was too busy to come and talk to me. Assuming that he could hear me through the window I expressed my dissatisfaction that he could not be bothered to come out of his office to talk to a disgruntled Guest. I said that I would never stay there again, never recommend it to anyone and would instruct my Company never to send anyone there again, which I have done.
I then went to enter a Taxi waiting outside the Hotel and was stopped by an armed Security Guard, who stood in my way and told me I could not take that Taxi as mine was on it's way. I had to push him out of my way to get into the Taxi.
This is an example of how you should not Manage a Hotel. The Manager here, whoever he is, should be absolutely ashamed of himself. All of this could have been avoided if he could have been bothered to get off his axxe and come to speak with me for 5 mins. I hops he and his Bosses read this, though I do not expect any of them have it in them to even bother to write a Management Response. You are useless Express in Management. Never again.....
Ask for one that has a working shower drain so your room does not flood every time you wash!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.