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“This budget hotel... :(” 2 of 5 stars
Review of Express Inn

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Express Inn
3.0 of 5 Hotel   |   M.J. Cuenco | Mabolo, Cebu City 6000, Philippines   |  
Hotel amenities
Ranked #46 of 80 Hotels in Cebu City
Paranaque, Philippines
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“This budget hotel... :(”
2 of 5 stars Reviewed November 26, 2012 via mobile

I visited Cebu from November 23 - 26. I stayed overnight in this hotel overnight from the 25th till the following day.

Upon check in, I was impressed since the lobby was small but was very clean. They were all smiles. My partner and I were tired since we came from buying pasalubong. They told us that 980 included accomodation and buffet for the next day. I got super excited since for 980 it included accomodations for 2 with buffet.

We went up and the room was ready except that there were no towels, so I requested for 2.

Tge following day, we still did not get the towels I requested. Moreso, breakfast was not buffet instead continental which included eggs, bread and a choice of coffee or juice. So I went to the reception and asked why there is no buffet, they said that they did not have buffet since Nov 1.

I asked for the manager and I had to wait 30 minutes for the manager to talk to me. The receptionist insisted that she was the OIC and she cant do anything about it. After sometime, the manager talked to me and she saw how frustrates I was and disappointed. My point was, if you tell/promise something to your customer... DO IT. She said she's gonna do something, but upon following up, front desk said she left.

We left the hotel frustrated and super disappointed. You can try their service and end up feeling the.same way. :(

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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77 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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  • English first
  • German first
  • Italian first
  • Japanese first
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English first
silay city, negros occidental
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed November 26, 2012

our friend book us in express inn,cebu by the internel. when we arrived to check in , the front desk informed us that we have a reservation but the rates was higher. we cancelled our reservation, started our trip horrible by looking for another place to stay. arnet

Stayed November 2012, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Express Inn

Address: M.J. Cuenco | Mabolo, Cebu City 6000, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #46 of 80 Hotels in Cebu City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Express Inn 3*
Number of rooms: 84
Reservation Options:
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Also Known As:
Express Inn Cebu Island/Cebu City

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