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“A good place to stay with some limitations” 4 of 5 stars
Review of St. Mark Hotel

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St. Mark Hotel
3.0 of 5 Hotel   |   Queens Road, Redemptorist Plaza, Camputhaw, Cebu City 6000, Philippines   |  
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Hotel amenities
Ranked #9 of 77 hotels in Cebu City
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
“A good place to stay with some limitations”
4 of 5 stars Reviewed November 26, 2012

We stayed in the St. Mark during a rugby tour and would stay there again. The rooms were clean and nice, but mine did not have a window. There were sheers and curtains hung from a rod, but they only covered a wall. The breakfast was included in our room rate and was good. As far as their free wireless internet; I got it to work once in 2.5 days...The staff was very attentive and helpful with all of our needs.

Room Tip: Ask ahead of time if the room has a window or not.
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
augielontok, General Manager at St. Mark Hotel, responded to this review, November 28, 2012
Dear ColinCas,

Greetings from St. Mark Hotel. I am delighted to hear that you had a pleasant stay at our hotel, I am glad you enjoyed our facilities and service. As for the wifi, we have just recently updated our system and we are now able to provide a much improved experience with our wireless connections. Your feedback is important to us and is a great tool in inspiring the hotel staff, many thanks! We look forward to welcoming you back.

Sincerely,

Augie Lontok - General Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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57 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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  • English first
  • Italian first
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English first
Las Piñas, Cavite, Philippines
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 7, 2012

Stayed at the St Mark Hotel in Cebu...location is right beside Redemptorist Church. My stay was pleasant, staff were friendly and accommodating. Hotel is still very clean (hotel is brand new)...in fact I was told by the receptionist that I was the first guest to use the room. Hmmmm....that's nice.

The function room was also great...very clean and very condusive for seminars. Coffee is good too...specially the buffet breakfast.

I just hope that they maintain the cleanliness and good service even after 5 or 10 years of operation. My only regret is that they dont have buffet lunch, dinner and no swimming pool :-(

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
augielontok, General Manager at St. Mark Hotel, responded to this review, November 8, 2012
Many Thanks for your review. We are delighted to hear that you were pleased with our products and service. We look forward to welcoming you back soon.
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Bangkok, Thailand
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
46 helpful votes 46 helpful votes
1 of 5 stars Reviewed October 18, 2012

I figured I'd spend a bit more than usual and try this very new hotel on a stretch of road filled with godforsaken homeless kids and a big ole church. What a mistake. In spite of the very friendly and even overly attentive staff, staying there was a monumental pain in the buttocks. The air conditioner and television could not be turned on from the bed. The wifi was nearly useless, and the balcony cannot be entered, as the door to it is sealed shut as if you are incarcerated in the L.A. County Jail. You get a better deal staying at any local place for a third of the price.

  • Stayed October 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
augielontok, General Manager at St. Mark Hotel, responded to this review, November 8, 2012
Dear Keith,
Many thanks for your feedback, your comments are well noted. It is unfortunate that despite our efforts you still experienced some challenges. We hope to welcome you back and give you a more pleasurable stay.

Regards,

Augie Lontok - General Manager, St Mark Hotel
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minneapolis
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 25, 2012

I discovered this new hotel by chance because it is next to the church I attended. It is centrally located in downtown Cebu very close to the Ayala shopping center. St Mark is a small property attractively decorated in a contemporary style with nice finishes. The rooms are quite comfortable with all the modern conveniences; flat screen tv, wireless with good connectivity, comfortable beds with quilt, superior air conditioning, and ample sized bathroom with shower. A generous buffet breakfast is included in the room rate but I did not have a chance to sample it.

What convinced me to give this hotel a try was the warm and courteous front desk staff. As I walked in, off the street, the staff was very welcoming offering to give me a tour of the hotel. I was impressed.

You could stay at one of the other large, US branded hotels in the city, but you will be just as comfortable and perhaps more welcomed at the St Mark. I look forward to someone's first review of the breakfast buffet/restaurant.

Room Tip: if you are alone or a couple choose a room with a queen bed.
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
augielontok, General Manager at St. Mark Hotel, responded to this review, November 8, 2012
Dear frozencalbear,

Many thanks for your feedback. We are delighted to know that you are pleased with our products and especially our service. I have shared your comments with our team and it has inspired them to continue providing excellent service. We look forward to welcoming you back soon.

Best regards, Augie Lontok - General Manager, St Mark Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St. Mark Hotel

Address: Queens Road, Redemptorist Plaza, Camputhaw, Cebu City 6000, Philippines
Phone Number:
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Cebu City
Price Range (Based on Average Rates): $
Hotel Class:3 star — St. Mark Hotel 3*
Official Description (provided by the hotel):
St. Mark is a boutique hotel with five star amenities that caters to travelers coming to Cebu for either business or leisure. The hotel is the premiere hospitality venture of Terre D’Or Realty Corporation, a realty development firm with a portfolio of condominiums, apartments and strip malls and an independent Australian business partner.The Hotel holds 63 elegant and well-appointed guestrooms across seven different themed floors. Guest may choose from its 17 Superior Rooms, 36 Deluxe Rooms, 3 Junior Suites and 7 Loft-type Residential Suites on the top floor, each room type having the complete amenities. St. Mark has HALO an all-day dining restaurant, room service, five meeting rooms and a ballroom that accommodates 70 persons. ... more   less 
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Also Known As:
St. Mark Hotel Cebu Island/Cebu City

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