Front office team were always attentive and efficient. Uno resto and the Cafe Madeliene are my favorites! The room needs a total renovation or refurbished, bed linens are clean. The spacious lobby lounge is nice, and the service crew attending me most of the time were excellent and pleasant.

Hi all,
we stayed at the hotel for 2 nights in 2 rooms (Bridal and Junior Suite) during the wedding of my gf's sister in Dec 2012.
As to the location and building as an architectural POI, view of the city it is nice. Lobby and 1st impression is great, the lobby is really nice and amazing. Rooms are normal size for this type of a hotel, but it is already rundown. A little bit of modernization would be appriciated, it was IN about 15 years ago, but still comfortable. BUT there are things, which made our stay really uncomfortable and even terrible. 1st of them is the non-working air-con/cooling system in both rooms. Cooling can be only ON with lowest temp possible or OFF with no fan/change of the air at all. The thermostat is not working so you can choose if you will be freezing or sweating, nothing in between. 2nd - check the room right after your arrival, you might be charged for anything! One missing hanger with value of 0.5 USD will be charged 50 USD even if you didn't take it, just because it wasn't in the closet. Dirt on the carpet = 130 USD, even it was there before your arrival.
The Waterfront hotel is pretending to be 1st class hotel with all facility you might need. BUT under this shiny facade they will try to rub off your wallet and everything you have in it. I would not recommend this hotel to any of my friend.

such a rip-off! guest beware! make sure to take photos of the room before you start using it. it can be used as proof that you didn't destroy any of their already run-down rooms. had a really bad experience with this hotel. it's definitely not worth the money you spend there!

Everything was fantastic, all the Buffets were amazing, Comfortable beds, all the staff go out of their way to help you out, a special mention and thank you to the assistant sales manager Joseph, who was so pleasant and helpful to us, a very professional manager.