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“Getting bad” 2 of 5 stars
Review of Cebu City Marriott Hotel

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Cebu City Marriott Hotel
4.0 of 5 Hotel   |   Cardinal Rosales Avenue, Cebu City 6000, Philippines   |  
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Ranked #7 of 81 Hotels in Cebu City
Certificate of Excellence
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Getting bad”
2 of 5 stars Reviewed yesterday NEW via mobile

Was tbere under room 1026 under my wife account Emmylou and it seems its not getting better. Far cry from our recent stay in Marriot Melbourne & Los Angeles. Food was mediocre but staff was friendly. Guess Radisdon Cebu is looking to be a better opttion next time.

Stayed May 2015, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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658 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
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English first
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Staff are really friendly but some make you feel like they deserve an additional tip even though a service charge is imposed on your bill
The hotel foyer is very pleasant but this is a mask for the dated rooms.
Being an elite member I requested a king size bed 2 months ago and was given 2 double beds with no apology.
Food is very expensive here, just go outside to the neighbouring mall for better quality and cheaper food.
Wifi is quick.
The outside pool is small but clean.
Overall I am shocked at the difference of standard from Marriott here to the USA.... We also stayed at the Best Western in Cebu, this is half the price of Marriott and of much better quality. I think the only reason Marriott got there 5 star rating here is due to its brand name

Stayed May 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, 3 days ago
Dear jasonwymer,

Thank you for taking the time to review your stay with us. We apologize that your preferred room type was not given upon arrival. We will review our procedures to help ensure that this type of issue does not reoccur. Many of our guests find our location, security and our associates’ service to be key factors in deciding where to stay in Cebu. We hope that you give us the opportunity to serve you again and thank you for being a Marriot Rewards member.

Patrick Carroll
General Manager
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Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My family had the pleasure of staying at this hotel for a week in time for my husband's birthday. They have the most courteous, hospitable, efficient staff you can ever hope to have if you're staying that long in a hotel in a city that is foreign to you. Breakfast buffet was divine, lounge service at the executive floor is a delight and the overall area of the hotel is just classy. Everything you will possibly need is right next to you with the Ayala mall literally steps away from the hotel exit. Loved the gym and sauna!

Room Tip: I love the mall view
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  • Stayed April 2015, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, 4 days ago
Dear Nealea Charisse T,

Thank you for the great comments about your husband’s birthday celebration at the Cebu Marriott. We are glad you found our location and facilities to your liking and that you enjoyed the food and beverage offerings. We are delighted that our associates made you feel comfortable and safe while staying in Cebu and hope this will become an annual event for you and your family.

Patrick Carroll
General Manager
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We came here as an on the spot booking after a terrible experience elsewhere left us checking out after one night. Turning up on their doorstep at 8am Sunday. Firstly they matched the online rates, Gave us a Business deluxe suite, refreshing fruit juice while checking in. Had the room ready for us to go to, had the cleaners make it up fast. Offered two locations for breakfast and we were staying in the business level with access to the facilities there. The business lounge was breakfast, afternoon tea and cocktails of an evening. We had to relocate our conference for the following morning so they gave me a staff member to set up the logistics straight away. Conference room booked, had to upgrade in size as there were no smaller ones available but they gave me a discount and a package deal which included non stop coffee and pastries, a waiter on duty outside our room all day and any requirements attended to. The conference went off without a hitch and we took our team to lunch in the Garden cafe, which was superb food.

The suite is 110% clean to say the least. Every amenity you could think of, we sent washing out the next day and it was back in 2 hours, washed and ironed although the slip was 12 hour turnaround.
Staff obviously love to work here, nothing s too much and they know their stuff. Food is great wherever you are. May cost a little extra staying at this level but so worth it after the table elsewhere. next time we may settle for the standard rooms as we have seen those and while an 'average' room, they too are 110% clean with everything provided. We were so impressed, we joined their membership club straight away and will only stay here when we come next time.
Also being right next door to Aylah Mall was a bonus with a lovely green park in between.

  • Stayed May 2015, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, 4 days ago
Dear Esther A,

We are delighted to hear that we were able to help salvage your business trip and that your meetings were successful. Our associates are great at adapting to last minute requests and it sounds like they were helpful to you on your sudden change in plans. We are glad you enjoyed the facilities and that our associates took good care with a clean and safe environment. We hope you will use the Cebu Marriott as your first choice on your next trip.


Patrick Carroll
General Manager
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1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I love the month that I spend in Cebu on business. Joel, the pool bartender, made my time away from my family & friends livable. He remembered all the small details from day to day through out the full month. Ie) What I like to eat and all my favorite drinks. Joel made the best drinks and was joy to be around. He is the best bartender and best on staff at the Mariott. I will always return and refer everyone to the Marriott of Cebu "The place of Great Business with the BEST Customer Service EVER. Cebu's Marriott, will give you 5☆☆☆☆☆ treatment every time :-)". Love you happiest customer ever, Nichelle Jackson.

Stayed April 2015, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, 4 days ago
Dear 919RDU,

We truly appreciate your great review of your long stay at the Cebu Marriott. We are glad that you mentioned our fabulous associates and we will pass your comments along to them. We know travel and being away from home can be stressful, and we are happy that we were able to make your trip a success and we hope you will be back with us again soon.

Patrick Carroll
General Manager
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Washington DC, District of Columbia
Top Contributor
2,099 reviews 2,099 reviews
149 hotel reviews
Reviews in 402 cities Reviews in 402 cities
1,129 helpful votes 1,129 helpful votes
3 of 5 stars Reviewed 1 week ago

The room was fine but I thought the price was a bit high for what we got. Breakfast was just fine, the bread selection not so good. It is good for one night. There is a swimming pool and a large Ayala mall in the back. There you can find many dining options.

Stayed May 2015, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, 1 week ago
Dear Helen Guerra,

Thank you for taking the time to review your stay with us. We are sorry that you did not find the hotel and its location a value for your money. We are glad to hear that you found our location convenient and you had many choices for your needs. We hope that you will be our guest again on your next business trip to Cebu.

Patrick Carroll
General Manager
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Tailor fit your needs.Polite and courteous personnel from sales, front desk, events and food and banquet, room attendants. Safety and Security oriented. Always anticipate your needs and ever ready to support your activity to make it a successful one. Our foreign resource always appreciate good service. Our trainees/attendees always give good feedback from venue, food and Audio Visual.Management always very friendly, valued guest always given access to their Executive Lounge. Thanks Cebu Marriott! you always give us a reason to stay! Salute!

Room Tip: try the mall side, its nice.
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  • Stayed May 2015, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, 1 week ago
Dear Noel B,

Thank you for your great review of your conference and stay with us. We are glad that you chose the Cebu Marriott for your venue and happy that we were able to deliver the level of service that your guests expect. We look forward to your next meeting with us.

Patrick Carroll
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cebu City Marriott Hotel

Address: Cardinal Rosales Avenue, Cebu City 6000, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Cebu City
#3 Family Hotel in Cebu City
#5 Luxury Hotel in Cebu City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Cebu City Marriott Hotel 4*
Number of rooms: 301
Official Description (provided by the hotel):
Centrally located within the city’s premier financial district - the Cebu Business Park, the Cebu City Marriott Hotel sits right next door to Ayala Mall where opportunities for great shopping and a vibrant nightlife await you. Near by are offices of top corporations, banking centers, an exclusive sports club, convention centers and the Asia Town IT Park. ... more   less 
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Also Known As:
Marriott Cebu City Hotel Cebu City
Cebu City Marriott Hotel Cebu Island

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