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“Business trip” 4 of 5 stars
Review of Cebu City Marriott Hotel

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Cebu City Marriott Hotel
4.0 of 5 Hotel   |   Cardinal Rosales Avenue, Cebu City 6000, Philippines   |  
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Ranked #7 of 76 Hotels in Cebu City
Gurgaon, India
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Business trip”
4 of 5 stars Reviewed April 7, 2014

Great exp. very nice , co-oprative staff, friendly . Very good location . Over all very good . Walking distance from. Mall . Nice gym and pool. We stayed around 3 months . So may stay was like my home .

Room Tip: Stayed around 3 months in 2 visits
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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551 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • English first
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English first
Cebu Island, Philippines
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 7, 2014

I stayed last December2013 Attending the wedding of my sister in law. Upon arrival the security and the bellman greeted me with a smile and ask assistance of my luggage I was so impressed because no matter how busy they are they still manage to handle the situation and provide good service to the guest. When I came in to the hotel There was a scanner of the luggage which is very secured because they made sure that the establishment is safe and the guest as well. When I went to the lobby all the staff greeted me and welcome without any hesitation I felt at home. Also the level of service of the lobby lounge is superb and the attendant is very attentive to the guests and always willing to help. The room is spacious and very clean I salute the housekeeping who clean our room "he is detailed and well trained."
Thanks to all staff who helped me during our stay its memorable one.
SEE YOU ON MAY2014:

Stayed April 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, April 23, 2014
Dear Valued Guest,

Thank you for your feedback.

We are very pleased to hear of your pleasant experience while visiting the hotel last December. It is our aim to make your stay as comfortable as possible at the same time keep you safe and secure during the duration of your visit.

We look forward to welcoming you back to the hotel come May.

Sincerely,

Patrick Carroll
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Top Contributor
74 reviews 74 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed April 6, 2014

We are frequent Marriott guests, and in its class full-service Marriott is our preference. We were in Cebu for a meeting and chose the Marriott even though the meeting was at the Radisson Blu.
Overall our review is mixed. Everyone was very pleasant and we thought the service was good. We used the Executive Lounge and had several breakfasts and a few light evening meals there. The food was good and varied and there were drinks available. We had meals in the bar a few times and the service was top notch (Jorge even remembered our favorite cocktail after our first visit). This is all good.
What was not ideal was the room--air conditioning not up to par, the room was tired--out of date stucco walls in colors that were not up to date either. The room reeked of heavy floral deodorizing spray, which lingered after we asked the room attendant, who complied, not to spray.
Another thing that made us a little queezey was a steady array of older white businessmen with young Filipina women in tow, and not always the same young lady, including in the breakfast room.

Pool was small, uniniviting and offered no shade in the severe heat.

A serious updating of the whole property is in order to live up to expectations of the Marriott customer. On this trip, I wish we had stayed at the Radisson Blu.

Room Tip: Might be nice to have a room overlooking the park-like setting of the Ayala shopping center (we were...
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  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, April 7, 2014
Dear Joseph 43206,

Thank you for the review of your stay with us. We appreciate all the nice comments you had regarding the food and staff. We apologize that the room air conditioning did not function properly and we will look into the unit in that room. We know that you have a choice in where to stay and hope that you will consider the Cebu Marriott in the future for its ideal location and helpful courteous staff. We continuously review all the property amenities and thank you for your suggestions.
Patrick Carroll
General Manager
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Portsmouth, New Hampshire
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 4, 2014

Not far from the Mango square, and overlooks a nice shopping mall. Its a great hotel room but for the shower which was typically unreliable for Philippines. Small towels so your not getting a great shower. However quite nice. I say they could have done better with the beds not very comfortable to US standards. The TV was an old box type and no dvd, I expect more from Mariott. Management was fine. Dinner was a very decent local cuisine Buffy, not meant for an American Diet, which is what I wanted. Dinning was costly considering the quality about 1500pesos for two people 3000 for the four in our company. It was a nice safe hotel for the first few nights in a new city. My Guest just loved it but they are not world travelers just local friends.

Room Tip: AC was fine just the showers dribble out
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  • Stayed February 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, April 23, 2014
Dear Valued Guest,

Thank you for taking time to write a review.

Your feedback is important to us. Your comments have been well noted. Please do not hesitate to inform us of how we can make your stay more comfortable in your future visits.

We hope to welcome you back to the hotel soon.

Sincerely,

Patrick Carroll
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fayetteville, New York
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 31, 2014

I stayed at this hotel for almost a month while working in Cebu and had nothing but a wonderful experience. The hotel connects to a mall, so anything that you need is just moments away. There were tons of local activities and events, so I could enjoy the trip with minimal travel.
Rooms were recently done and looked great! My only downside was construction being done outside of my room started a bit early, but being as it was not Marriott construction, I can't hold that against them. I would recommend this hotel to anyone in the region.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 22, 2014

It is a Marriott. Can't go too wrong. This one is right next door to a mall. It is a huge mall and one where it is very easy to get lost. The dinner at the Marriott on the weekends can be very pricey, so having choices next door is good. Also, if you are a coffee snob like me, the coffee at the restaurant is worth asking for tea.

  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed March 14, 2014

Had a third floor business suite first, and didn't even unpack...it was dark, smelly with a view on some rooftop. I was upgraded to the 11th floor, a nice improvement...with a view onto the Ayala Mall and the green space around it. The room was your universally uniform Marriott room: great bed, great pillow selection, all necessary amenities, reliably working WIFI (the first I had in Cebu), the windows open a little for fresh air at night. The breakfast and lunch buffets were decent. The restaurant manager was the nicest (Thai) lady being wonderfully attentive to the patrons. The adjacent mall is still partly unfinished with high end stores under construction, but several of the restaurants are quite good. There is a good nail salon on the ground floor, and the spa (which is affiliated with the Marriott) is good and reasonable.

  • Stayed February 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, March 19, 2014
Dear Valued Guest,

We appreciate you taking time to write a review.

Your feedback is important to us. We are happy to hear about your satisfying stay during your recent visit to the hotel. We are also pleased to inform you that the hotel offers the fastest high-speed internet connection in the city at 60mbps.

We hope to welcome you back to the hotel in the near future.

Sincerely,

Patrick Carroll
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cebu City Marriott Hotel

Address: Cardinal Rosales Avenue, Cebu City 6000, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Cebu City
#3 Family Hotel in Cebu City
#5 Luxury Hotel in Cebu City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Cebu City Marriott Hotel 4*
Number of rooms: 301
Official Description (provided by the hotel):
Centrally located within the city’s premier financial district - the Cebu Business Park, the Cebu City Marriott Hotel sits right next door to Ayala Mall where opportunities for great shopping and a vibrant nightlife await you. Near by are offices of top corporations, banking centers, an exclusive sports club, convention centers and the Asia Town IT Park. ... more   less 
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Also Known As:
Marriott Cebu City Hotel Cebu City
Cebu City Marriott Hotel Cebu Island

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