We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Turned off by their entrance crew” 3 of 5 stars
Review of Cebu City Marriott Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save Saved
You added Cebu City Marriott Hotel to your Saves list
Cebu City Marriott Hotel
4.0 of 5 Hotel   |   Cardinal Rosales Avenue, Cebu City 6000, Philippines   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Earn Rewards Points
Ranked #7 of 77 Hotels in Cebu City
1 review
2 helpful votes 2 helpful votes
“Turned off by their entrance crew”
3 of 5 stars Reviewed November 8, 2013 via mobile

Checked in here when Yolanda super typhoon hit Cebu. I live 5kms away from this Marriott and decided to check in at a hotel with generator expecting power outage. Sure enough powerwent out just as I left my place. My mode of transportation was a motorcycle so I had to brave the winds and rain in waterproof clothing and a pannier, but soaked nonetheless. It was about a 10-minute ride when I arrived at the hotel's entrance driveway and was told by the entrance guard to come around and enter from the exit as the entry ramp was blocked by some tree branches that could've been very easily cleared. Came around the exit ramp and was told by another guard that motorcycles are not allowed on the driveway. Again, its pouring rain and I have a reservation already. Drove up to the front main entrance anyway and was blocked by several bellboys and more security guards asking me questions in their local dialect and unwilling to assist me. Nobody seem to understand that I'm a guest checking in with a reservation. I had to pretty much force myself in the door just to escape the strong winds and dry myself. I know they have valet parking service yet they told me to park my motorcycle myself as none of them want to get wet. Very unwelcoming welcome from a staff that treated me as a threat instead of guest simply because I didn't show up on 4-wheels during extreme weather.

  • Stayed November 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, January 1, 2014
Dear Valued Guest:

Your feedback is important to us.

We are sadenned to hear about the unpleasant arrival experience you had during your recent visit to the hotel. Rest assured we will look into this and take the necessary action to improve your stay during your next visit. We sincerely apologize for any incovenience it has caused you.

We look forward to welcoming you back to the hotel soon.

Best Regards,

Patrick Carroll
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

520 reviews from our community

Traveler rating
    197
    227
    68
    18
    10
See reviews for
127
107
67
137
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
Houston, TX
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 2, 2013

Pleasant hotel located in prime location next to Ayala Mall.
Lobby is not large but nice.
Baggage service is spot on.
Check in is easy.
Indoor and outdoor bar is well serviced.
Restaurant serves good variety and quality.

The courtyard and pool area is strategically covered with foliage creating a nice Oasis right in the heart of the city and next to Ayala mall.

But the hotel is older and it shows its age.
Especially in the smaller rooms and fitness center.

The hotel is very expensive especially compared to the Quest hotel located on the other side of Ayala mall. And versus Radisson Blue which is THE value leader in Cebu followed right behind by Marcopolo.

My wife and I are gold members with upgrades and corporate discounts so we stay here often.
The perks of the Executive lounge make it worth it for us but without it I think we would choose the other hotels.

The restaurant choices in Ayala mall is better than at SM Mall next to Radisson Blue.
Marcopolo is isolated but has the best view.

The nightly Buffet is very good but Radisson Blue and Marcopolo does it a little bit better.

You're really paying for the nice location right next to Ayala Mall.

There is no spa located in the building. you have to walk to The Spa of Cebu at the mall for your treatments.

Overall, very nice 5 star hotel in the heart of the city.

Room Tip: There are construction going on everywhere at the time of writing. Northern facing rooms have the b...
See more room tips
  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, January 1, 2014
Dear Valued Guest:

Thank you for taking time to write a review.

Your feedback is important to us. We are pleased to hear that you've enjoyed our services and facilities. Apart from the hotels convenient location, we are happy to inform you that we also have the safest building structure and security in place.

Should you wish to avail of massage services on your future visits, we do have a Massage room and wellness treatments available in Suite 710 or you may also opt to have a massage in-room.

We hope to see you again in your future visit and thank you for choosing to stay at the Marriott!

Sincerely,

Patrick Carroll
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cagayan de Oro City, Cagayan de Oro, Philippines
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 30, 2013

so my daughter was growing up and together with my niece , we used to stay at cebu city marriot hotel. love the comfy bed , with their duvet that really is a total softee. location is near ayala mall.and a little farther from sm. but also close to the church. the pool is not that big but its okay. they used to have a play area for the kids and my daughter have this picture taken. oh the manager , i remember now , he sent us a basket of fruits. that was lovely.
they have this nightly live band too.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, January 1, 2014
Dear Valued Guest:

Thank you for your review.

We hope to give you a pleasant experience during your stay and we are delighted to hear that you have fond memories of the hotel!

We look forward to welcoming you back on your next visit!

Sincerely,

Patrick Carroll
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colombo
Top Contributor
97 reviews 97 reviews
39 hotel reviews
Reviews in 32 cities Reviews in 32 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed October 30, 2013 via mobile

Landed in Marriott early morning following the aftermath of the 7.2 earthquake just a couple of weeks back. Everything was normal at the hotel and the staff were ev so friendly and helpful. As the hotel was busy got a room on the 4th floor (smoking floor), room was good but I would have opted for another floor because the smell of smoke was always around. The breakfast spread was excellent all sorts of food and I liked the collection of fresh fruits every morning for 3 days. Very conveniently located to Ayala mall just a hop away. The swimming pool when compared with the hotel was not so great. Around the pool was slippery and you need to be careful.

Stayed October 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, January 1, 2014
Dear Valued Guest:

Thank you for taking time to write a review. Your comments have been well noted.

We are delighted to hear that you enjoyed your stay and that our brilliant hosts took good care of you during your visit. We are also happy to share that the hotels foundation is built with a mechanism to withstand a high magnitude earthquake to ensure the safety of our guests.

We hope to see you again on your next visit to Cebu.

Sincerely,

Patrick Carroll
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallahassee, Florida, USA
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 24, 2013

I stayed here for 1 week in mid-July, I enjoyed the access to the pool and the walking distance to Ayala and other nice bars and restaurants. It's a good place to be if you want to have a lazy day in the bustling city of Cebu.

Stayed July 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, January 1, 2014
Dear Valued Guest:

Thank for taking time to write a review. Your feedback is important to us!

We are very pleased to hear that you enjoyed your stay in Cebu and the facilities and conveniences around the Cebu Business Park.

We look forward to welcoming you back to the hotel in your future visit!

Sincerely,

Patrick Carroll
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 20, 2013

I have been to this hotel twice this year, all due to work-related trips. First impression - classy and comfy hotel. The room is complete with everything you need - perfectly comfortable bed, fast wifi connection, minibar with chips and drinks, mugs and glasses provided, complimentary water, cable TV, work area, lounge area. They also provide iron and ironing bench, great for people needing this. Airconditioning - really cold, yet you can control the thermostat and even turn it on/off easily. The bathroom is perfect! You can opt to sleep here due to its cleanliness and huge area. They provide blowdryer, shampoo, conditioner, soap (bath and facial), bath gel, mouthwash, beauty kit, and shaving kit. Although for people not used to hi-tech shower machinery, you'd get lost/ignorant at first as to how to operate the faucets, but as soon as you get the idea, it's just a piece of cake. They have a safe inside the room for the safety of your valuables. The staff are courteous and very helpful. Breakfast buffet is heaven. Definitely lots of options to choose from - Filipino, Japanese, Chinese, American dishes all available for your consumption. The location is right beside the Ayala Mall - very accessible.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, November 22, 2013
Dear Valued Guest:

Thank you for your feedback!

We are delighted to hear about your experience during your visit. It is our aim to give the best of service with all the conviences in your guestroom and provide you with a comfortable and hassle-free stay.

We look forward to welcoming you back in the near future!

Best Regards,

Patrick Carroll
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, CA
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 20, 2013

Not worth the price for a run down and tiny room.

Staff are friendly and really close to the mall but that's about it. If you want to spend your day and week in the mall then the hotel is good for that purpose!

The lobby is small and too loud in the evenings specially if you want to have private meetings.

  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, November 22, 2013
Dear Valued Guest:

Thank you for taking time to write a review.

Your feedback is important to us. We are saddened to hear that our guestrooms did not meet your standards. Please be assured that your comments have been well noted.

For your future meetings, we do recommend the use of our function spaces and business center which recently completed a full renovation as of the 2nd quarter of 2013.

We hope to be of service to once again in the future!

Sincerely,

Patrick Carroll
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Cebu City Marriott Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Cebu City Marriott Hotel

Address: Cardinal Rosales Avenue, Cebu City 6000, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Cebu City
#3 Business Hotel in Cebu City
#5 Luxury Hotel in Cebu City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Cebu City Marriott Hotel 4*
Number of rooms: 301
Official Description (provided by the hotel):
Centrally located within the city’s premier financial district - the Cebu Business Park, the Cebu City Marriott Hotel sits right next door to Ayala Mall where opportunities for great shopping and a vibrant nightlife await you. Near by are offices of top corporations, banking centers, an exclusive sports club, convention centers and the Asia Town IT Park. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Marriott, Travelocity, Orbitz, Expedia, Booking.com, Agoda, Priceline, Despegar.com, Hotels.com, Odigeo and Tingo so you can book your Cebu City Marriott Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Cebu City Hotel Cebu City
Cebu City Marriott Hotel Cebu Island

Owners: What's your side of the story?

If you own or manage Cebu City Marriott Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.