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“Excellant for a Business Stay” 4 of 5 stars
Review of Cebu City Marriott Hotel

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Cebu City Marriott Hotel
4.0 of 5 Hotel   |   Cardinal Rosales Avenue, Cebu City 6000, Philippines   |  
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Ranked #6 of 77 Hotels in Cebu City
New York City, New York
Top Contributor
51 reviews 51 reviews
41 hotel reviews
Reviews in 38 cities Reviews in 38 cities
30 helpful votes 30 helpful votes
“Excellant for a Business Stay”
4 of 5 stars Reviewed August 30, 2013

Good all-around hotel for a business stay. The staff was very helpful and accommodating. The hotel is walking distance to Ayala Mall for very good dining and shopping options. If you want to be close to the beach look into other options. This hotel has recently been renovated. Bathrooms have tubs with overhead and hand held showers, and plenty of hot water. I was with a goop that used a conference room for the week. The lunches and snacks were very good, and the rooms had complementary wireless. The room conference itself was comfortable with great air circulation. This property has a nice pool, however the fitness center has not been updated, and the equipment is getting a bit used, and broken. It was also very hot and stuffy with inadequate AC. The complimentary breakfast was excellent. I did not stay for dinner as the outside options were excellent, and less expensive. Overall, a good hotel for a business stays.

Room Tip: Higher trooms are quite, with nice views of the city.
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, September 13, 2013
Dear Valued Guest,

Thank you for taking time to write a review.

We are delighted to hear that you found your stay to be satisfying. We highly value your feedback as it will help us make the necessary improvements to be of better service to you.

We look forward to seeing you again in the near future!

Sincerely,

Patrick Carroll
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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510 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Johor Bahru, Johor, Malaysia
Top Contributor
177 reviews 177 reviews
33 hotel reviews
Reviews in 51 cities Reviews in 51 cities
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed August 12, 2013

Stayed there for the past 7 years on & off. Overall good experience. Close distance to walk to Ayala Mall for dining & shopping. Good breakfast. Rooms are okay except for water pressure at the shower faucet is always low (even during midnight). Ideal venue to conduct business meetings & seminars. Less pricier than Marriott Hotel Manila.

Room Tip: Ask for rooms facing Ayala Mall car park. Currently both sides (left & right) have on-going buil...
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, September 13, 2013
Dear Valued Guest,

Thank you for sharing your experience during your recent visit to the hotel.

It is our goal to cater to your needs and to make your stay as easy and as comfortable as possible. Rest assured we will take the necessary actions to address your concern to make your future stay with us more convenient.

We look forward to seeing you again!

Sincerely,

Patrick Carroll
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
47 reviews 47 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed August 11, 2013

Great Hotel that immediately recognized status with the Marriott chain. Rooms were clean and well appointed. Beds were ultra comfortable and they provided a wake-up call when asked. The air conditioner was strong and cooled the room, although not the most powerful one I've experienced in The toiletries provided were excellent in line with other Marriotts. We were suppose to pay a fee for the third person in our party but this wasn't enforced (although I am not sure if this is the same for everyone or just because we had status with Marriott.) There were other amenities at the hotel but unfortunately our stay was too short for me to enjoy them and make a proper evaluation of same. The hotel is next to the mall with great restaurants that you can access from a path at the back of the hotel.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, September 12, 2013
Dear Valued Guest,

Thank you for taking time to write a review!

We are pleased to hear of your experience during your visit to the hotel last March. We are committed to taking care of your needs to help you make the most out of your visit.

Thank you for choosing to stay with Marriott and we look forward to serving you again in the future!

Sincerely,

Patrick Carroll
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 10, 2013 via mobile

Stayed a few times a few years back and had mixed "reviews". Restaurant staff and most of the door staff are friendly and helpful but found the reception staff not very approachable and quite snobby.. Rooms are spacious and clean, breakfast was yummy and we were allowed to leave our luggage to go to trips to boracay and Bohol.

Stayed September 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, September 12, 2013
Dear Valued Guest,

Thank you for your loyal patronage to Cebu Marriott.

We value your feedback as it will help us make the necessary improvements. Please be assured that your comments have been well noted. We are committed to offering you service excellence during your future stays.

We look forward to seeing you soon.

Sincerely,

Patrick Carroll
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 10, 2013

Excellent breakfast options, spacious and modern rooms, just a pitty that the rainshower is not sperate from the bath tub. Free internet access and quick service reponse. Room service food could have more international choices.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, September 12, 2013
Dear Valued Guest,

Thank you for taking time to write a review!

Its great to hear about your experience during your recent visit to the hotel. Your comments on our room service choices has been well noted. For your future visit, should you wish to have a dish that is not found in the menu, we would be happy to prepare that for you - subject to availability.

We value your feedback and we look forward to seeing you again in the near future!

Sincerely,

Patrick Carroll
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 9, 2013 via mobile

Marriott Cebu is conveniently located beside Ayala mall. Compared to other Marriott hotels I've been at, this one had the smallest lobby, rooms and executive lounge, what one would expect from a 4 star resort. Breakfast and dinner buffet is quite limited for its price. Cocktails and drinks in the lounge are quite limited as well. Staff was average, can be more accommodating. The room is clean but noticeably old. A renovation would go a long way.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, September 12, 2013
Dear Valued Guest,

Thank you for taking time to write a review.

We highly value your comments as this will help us make the necessary improvements to be of better service to you. The hotels public areas and guestrooms completed a total renovation in January 2009 and the deluxe category guestrooms are of standard size in most Marriott Hotels worldwide.

Rest assured your feedback has been well noted and we hope to be of service to you in the near future!

Sincerely,

Patrick Carroll
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cotabato City, Philippines
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed August 6, 2013

Good location, friendly staff, but housekeeping probably needs more training & supervision because every time I return to my room late afternoon or evening (after room was made up) one towel or the other or two were missing (either the small face towel or the medium towel or the big bath towel). At one time, I put a wet bath towel which I want replaced in the bath tub. To my surprise, they hang it at the shower curtain railing but this could be the staff forgot to take out before leaving my room.

Stayed July 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, August 8, 2013
Dear Valued Guest:

Thank you for taking time to write a review.

Your feedback is important to us as it will help us improve our services to better serve you. We sincerely apologize for the inconvenience you had experienced during your stay. Necessary actions will be taken immediately to prevent situations like these.

Thank you for bearing with us and we look forward to seeing you again in the near future!

Sincerely,

Patrick Carroll
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cebu City Marriott Hotel

Address: Cardinal Rosales Avenue, Cebu City 6000, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Cebu City
#4 Business Hotel in Cebu City
#5 Luxury Hotel in Cebu City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Cebu City Marriott Hotel 4*
Official Description (provided by the hotel):
Centrally located within the city’s premier financial district - the Cebu Business Park, the Cebu City Marriott Hotel sits right next door to Ayala Mall where opportunities for great shopping and a vibrant nightlife await you. Near by are offices of top corporations, banking centers, an exclusive sports club, convention centers and the Asia Town IT Park. ... more   less 
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Also Known As:
Marriott Cebu City Hotel Cebu City
Cebu City Marriott Hotel Cebu Island

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