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“Spacious Room” 4 of 5 stars
Review of Escario Central Hotel

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Escario Central Hotel
2.5 of 5 Hotel   |   Escario Central, N. Escario St. | Camputhaw, Cebu City 6000, Philippines   |  
Hotel amenities
Ranked #13 of 80 Hotels in Cebu City
CEBU
Level Contributor
107 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
“Spacious Room”
4 of 5 stars Reviewed November 28, 2012

I stayed here overnight for a quick stopover. All of its room has 2 beds. The room is quite spacious and well lit. The tv was a good addition and they have a garden outside with some table and chair where you can smoke. It’s a handicapped-friendly hotel since it doesn’t have a 2nd floor. The only complaint I have is the shower. It hurts when you turn on the shower full speed. The bed is clean and the ac works great. I don’t feel secure with the kind of lock they have on their door since it’s not electronic and it doesn’t have a secondary lock. Better take your valuables when leaving the room. The good thing about its location is it’s close to a 7-11 convenience store, Zubuchon and some cheap massage parlors. You can ride a jeep going to Ayala or Robinson Malls. I highly recommend this to solo traveler or those traveling in groups.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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102 reviews from our community

Traveler rating
    36
    43
    18
    2
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Any
English first
Beijing, China
Level Contributor
49 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed November 28, 2012

Select this hotel just want to try it since there are not so much review on it. However, the result is great! From airport to hotel about P200 or so. To Ayala shopping center only 8P by jeepney. Staff are very kind and willing to help. Hotel facility are quite new. Room space is OK, not so small(like Tune hotel). Very quiet environment. A few steps to nextdoor 7-11, Macdonald, cafeteria, restaurants. The only weak point is: there is no wifi connection in the room. So we can only use wifi connection when close to reception room area or use the PC in reception room.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo, Japan
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed November 20, 2012

I always try to stay to a new hotel every time I go to any city in the Philippines to make sure that the linens are still fresh, beds are new, bathroom and room in general are clean. Later, when after I booked a full week reservation on their website, I found out that it was all messed up! Even when I had one of their staff stayed on the phone while I was doing the reservation. Eventually, she got pissed and raised her tone on me when I told her to guarantee that I will have the same rate I am trying to secure online if I follow her instructions to have the booking done the next day because she doesn't know what to do and the only person can help me is her supervisor who will be coming the next day. The next day came and voila, the supervisor texted me that I will get the same rate and my reservation will be done on their end. However, 2 hours later, she texted me again to inform me about the changes of their rates. WHAT THE HELL?!? Obviously, they have untrained staff who pretends they know what to do and giving out wrong information.

I figured, it's not worth it anymore. It took me 4 days to deal with them about my reservation and even after that it was not even fixed. Ridiculous! After hours of waiting for her confirmation if she was able to fix it, I decided to look for another hotel who have the same quality rooms and real Filipino hospitality.

This hotel needs to improve customer service, their website, and their communication.

Beware on using your credit card to secure your booking. Don't do the same mistake that I did. Goodluck!

Room Tip: Beware on using your credit card to secure your booking. Don't do the same mistake that I did. G...
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  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Escario Central H, Director of Sales at Escario Central Hotel, responded to this review, November 30, 2012
This review has been escalated to top management right when this review was posted.

We sincerely apologize for this untoward incident. The concerned staff and supervisor has been investigated and actions were taken.

However, bookings from electronic channels like Agoda, Expedia and the likes have their own booking engine/ portal/ site independent from the hotel's website and the hotel has no authority to maneuver a booking when placed on their system . The hotel's website is capable of accepting only non guaranteed reservations to eliminate the requirement of a credit card. Guarantee is practiced only when required on peak dates (e.g. Sinulog festival).

But we truly believe that the matter could have been handled in a better manner. I hope this does not stop you from giving us another chance to be of service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed November 9, 2012

If you're looking for a nice and budget friendly hotel,escario central is for you.The hotel is basic but clean and well-lighted.its homey for us!the beds and pillows are comfortable that we had a good night sleep.the comfort/bath room is clean although there's no bidet and the ventilation is just the window.i love that their publicity photos are consistent coz when we got there it looks exactly the same.this hotel is situated in a compound wherein when you go outside,everything you need is there!theres a salon,spa,coffee shop,7-11,milk tea place,car wash and restaurants!the place is peaceful.theres ample space for customers and guests.you just have to see the sign of the hotel coz its at the far end of the compound.ill definitely recommend this!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
deadcat12
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed November 5, 2012

I saw hair under my bed and there many yellow stain and black stain in bed sheet very bad service.

lots of ants and mosquitoes

when Heavy Rains comes water flowing the hall ways

I never come back this hotel Escario

Room Tip: No Back up Generator don't waste your money
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  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Escario Central H, Director of Sales at Escario Central Hotel, responded to this review, November 30, 2012
We regret the bad experience and we already addressed the concern on cleanliness.

The hotel's design is a fusion of sprawling modern and zen. Thus, the natural elements has to be considered. However, we have taken note of this review and contacted a third party supplier to help us lessen ants and mosquitoes.

The property definitely has a generator on stand by.

There has been several improvements and we hope that you can give the property a chance.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quezon City, Philippines
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 4, 2012

Because the hotel is just one floor, has tiled walkway and wide enough for a wheelchair, this would be near perfect for people that are wheel chaired bound and even the elderly. I did not measure the width of the door as to how wide a wheelchair can go in, however its comfortably wide enough to manoeuvre around when needed. My mom uses a cane when she walks, the walkway was good. Not slippery at all, which is very important for senior citizens.

Rooms are good for two persons. Rooms are kept very clean and when requesting for room cleaning, they are quick about it. I love the thick and hard double bed. Lots of room to roll around :P

As you walk through the walk way, you would feel the breeze on your face which is really nice considering you are surrounded by cement buildings. I do hope that the owner of the hotel continues to add more plants around the property to ensure that. It does make a difference!

Ah, i also appreciate the spa next door. Just a short walk form your room, and you can have that massage much needed at the end of the day. There is also the nearby cafe and the famous lechon restaurant! What more can you ask eh?

And for guest with vehicles, they have ample parking space and a security guard is nearby to keep an eye on them.

I will go back for sure. Thank you Escario Central Hotel Staff!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Escario Central H, Director of Sales at Escario Central Hotel, responded to this review, November 11, 2012
Thank you for choosing Escario Central Hotel.

We are very glad to know of your feedback. We will keep your suggestions in mind and consider it in our projects for property improvement. We currently have partnered with our mall tenants to offer more convenience to our guests. When you come back you will be able to avail of discounts and room service.

We hope to see you back soon in Escario Central Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quezon City, Philippines
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed September 26, 2012

It's a one level hotel with rooms uniquely designed and positioned like they are cottage/beach resort rooms. Amenities are simple but place is clean. You have to use the traditional keys to open door, turn on/off everything by yourself. Frontdesk people while can be more warm and friendly are always accommodating and prompt. Hotel location is tucked away at the end of an arcade parking. it's very close to the old center of town but farther from the airport.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Escario Central Hotel

Address: Escario Central, N. Escario St. | Camputhaw, Cebu City 6000, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#7 Family Hotel in Cebu City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Escario Central Hotel 2.5*
Number of rooms: 46
Official Description (provided by the hotel):
A sprawling fusion of modern and zen accommodationSituated in Cebu, this hotel is close to Ayala Center, Magellan's Cross, and Cebu International Convention Center. Also nearby are Philippines Taoist Temple and Heritage of Cebu Monument.Facilities and ServicesThe hotel is within a strip mall where you can enjoy various cuisines, spa & salon, afternoon tea, desserts and more. Secured outdoor parking is available, a satellite reception area and a business desk.Room AmenitiesFunctional rooms with complimentary WIFI, complimentary bottled water, bathroom essentials (towel, soap & shampoo), hot & cold water, cabled LCD TV & customized beds with duvet to guarantee a comfortable stay. ... more   less 
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Also Known As:
Escario Central Hotel Cebu Island/Cebu City

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