We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Catalogue of errors” 2 of 5 stars
Review of Quest Cebu

Save Saved
You added Quest Cebu to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Quest Cebu
3.0 of 5 Hotel   |   Archbishop Reyes Avenue, Cebu City, Philippines   |  
Hotel amenities
Ranked #12 of 76 hotels in Cebu City
1 review
“Catalogue of errors”
2 of 5 stars Reviewed yesterday NEW

Where to start. Day one aircon not working as dirty, and had to call engineering to clean, not what you need after long haul from Europe.
Wifi very poor and slow, better signal from other hotels around.
Toilet repeatedly had to fix the flush as it would not stop.
The power switch for the door card had to jam the card in with paper to keep lights on.
Hot water this was a major issue, and after reading reviews appears to be ongoing for several months.
Biggest problem, the hotel is situated next to a busy road, and there is no sound proofing, so you are woken up by taxis and jeepneys sounding their horns at all hours of the day.
We tried the restaurant one night of or 18 day stay, over priced, poor quality and bad service even for a buffet.
Repeatedly had to ask for towels.
Calling operator could result in waiting a few seconds to several minutes for someone to answer
On a positive, the staff are pleasant and the security staff are very good.

Room Tip: Try and ask for rooms over looking the pool it may be quitter than those on the outside.
See more room tips
  • Stayed July 2014, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

504 people have reviewed this hotel

Traveler rating
    209
    206
    59
    12
    18
See reviews for
102
129
79
97
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Sydney, Australia
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed 3 nights in a larger 2 bed room overlooking the pool. Staff asked for a PHP3000 cash deposit, ridiculously high amount. After a fuss with reception I explained the room was already prepaid and they could take my credit card details, as most hotels do. I was told the booking included breakfast, then told otherwise at the restaurant and after another unnecessary fuss just gave up. WiFi in the lobby was good, but not in the room. The pool was very nice, but menu was way overpriced, the pool staff did not like T-shirts in the pool, and after being constantly harassed by staff, I explained I was wearing a nylon rashguard (synthetic swimming top). Not a cotton T-shirt. Basically a big fancy hotel, clean and very modern decor, near Ayala Mall. They market it as "international standard", but far from it. Staff were not well trained and seemed very disorganised. Customer service was not good. I would not stay again. There are cheaper and much better hotels around Cebu city.

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

The service is the best of hotels I stayed in Philippines! Fast checkin and staffs are really nice and friendly!
I stayed here from Jul 3-5 2014, booked via Agoda for Deluxe Room ($56/night)

Room is good! they have a carpet between bed and tivi, I love it! Room is really clean
The bed is so much comfortable! bathroom quiet nice and clean!

Only problem is, I got the room (1605, If I remember right) next to their function rooms (one room can through to my room by a door) and in the evening around 10pm and in the morning, it's so noisy! (staffs talking, the sound from carts...)

Bar close at 10pm, so early! I was wanna drink some beers and watching football but impossible lol

Time I stay here, they were fixing something, and the bridge is on process so a bit hard when you walk around, but it's ok! the location is perfect, next to the big malls and many spots for foods
Opposite the hotel is PUV Terminal and you can take the bus to go anywhere!

Room Tip: Ask for the room at conner then you can get 2 views of the city!
See more room tips
  • Stayed July 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestCebuGM, General Manager at Quest Cebu, responded to this review, 1 week ago
Hello ThaoMK,

Thank you for taking the time to tell us about your recent experience while staying at Quest Hotel & Conference Center-Cebu. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

My team and I are thrilled to read such a wonderful review. Your excellent comments about our services and facilities inspired us to continually look for ways to further delight all our guests.

We would like to apologize for the inconvenience regarding the noise, please know that this will be escalated and discussed in order for us to avoid similar incidents from happening in the future.

Once again, thank you for your feedback. We look forward to serving you better!

Sincerely,
Karen and Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paranaque, Philippines
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

During company events we usually stay at 5 star hotels in Cebu but for our personal extension we opted to try Quest. Quest is budget friendly and is near the Ayala Mall in Cebu. Service is good as well as the rooms. Clean, organized and just the right size. Buffet staff are friendly and helpful.

Stayed June 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestCebuGM, General Manager at Quest Cebu, responded to this review, 1 week ago
Hello eunice019,

Thank you for taking the time to tell us about your recent experience while staying at Quest Hotel & Conference Center-Cebu. We sincerely value your comments in our continuous effort to provide friendly and efficient service.
My team and I are thrilled to read such a wonderful review. Your excellent comments about our services and facilities inspired us to continually look for ways to further delight all our guests.

Once again, thank you for your feedback and we hope to welcome you again to our hotel in the not too distant future.

Sincerely,
Karen & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Top Contributor
81 reviews 81 reviews
72 hotel reviews
Reviews in 64 cities Reviews in 64 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed 1 week ago

I had a day to kill between a trip to the islands and my flight from Cebu. I wanted a big, modern, clean hotel to counteract my 10 days of staying on remote islands with no plumbing, and I found it at Quest.

It was so nice to get into an elevator and head up to a large, spacious, well appointed room. Once I entered my room, I didn't want to leave. The bed was very comfortable and everything else was good. No complaints.

My only hang up was the the gym is somewhere in the car park. To get access as a hotel guest, you have to get some validation paper from your front desk, take it to the front desk of the residences and have them approve you, then you walk through the labyrinth of the parking garage to this little room where you have a small gym. Oh, and you have to do this bureaucracy every time you want to go back to the gym.

Walking 5 minutes (under the overpass) you can reach the huge Ayala Centre. I spent hours and hours there escaping the heat, shopping for everything I wanted and eating some tasty foreign foods (for many westerners like myself, you can only eat so much white rice before you just can't take it anymore, sometimes you just want a burrito or a pizza. After a few weeks, you don't care what that says about you.)

Same comment goes for the hotel. Don't hate yourself because you're not staying in an 'authentic', 'local', place. Sometimes you need a break from nipa huts with no running water. Well, look no further. Come to Quest, clean yourself up, eat some good food, drink coffee that's not instant, and then get back out there and explore all the Philippines has to offer.

  • Stayed February 2014, traveled solo
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestCebuGM, General Manager at Quest Cebu, responded to this review, 1 week ago
Hello Scott,
Thank you for taking the time to tell us about your recent experience while staying at our hotel. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

My team and I are thrilled to read such a wonderful review. Your excellent comments about our services and facilities inspired us to continually look for ways to further delight all our guests.
Rest assured that your comments regarding the gym will be looked into in order for us to find ways to improve.

It's nice to know that you enjoyed your stay with us before you went out to explore the rest of the Philippines. We are honored to be part of that adventure!

We are looking forward to your next stay with us!

Sincerely,
Karen and Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Was very impressed with the Quest hotel. Great hotel, great room, excellent pool. It is located right next to a fantastic mall with plenty of food options. When we arrived at the Quest we were ready to lounge around the hotel and do very little, the Quest is the perfect place for this.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestCebuGM, General Manager at Quest Cebu, responded to this review, 1 week ago
Hi kwatene,

Thank you for taking the time to tell us about your recent experience while staying at Quest Hotel & Conference Center-Cebu. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

My team and I are thrilled to read such a wonderful review. Your excellent comments about our services and facilities inspired us to continually look for ways to further delight all our guests.

Once again, thank you for your feedback and we hope to welcome you again to our hotel in the not too distant future.

Sincerely,
Karen & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Davao City, Davao City, Philippines
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

If I travel to Cebu we always stay here coz we liked it. Everything was very good. just don't know why our recent stay looks like it grrr... 1. We asked for service water to the room, first 2 days was okay, the next day it was charged already.. what does it mean? Policy changes automatically?? 2. We ordered pizza delivery to be delivered in our room, I am sick that time & pizza is just beside the hotel, the concierge rang me saying food outside should be picked from the lobby... I went down just to get my food from the delivery man who is waiting outside the entrance if they just informed us before I should go and order it coz its just across the hotel..was really crossed that time. 3. Take long in answering phone calls. So far there will hotel staffs that we could recommend for good services. Reception "JACK ", restaurant "RONALD" both recognized us, service are efficient and with great smiles. Mostly staffs in the restaurant are very good but Ronald stands out coz of good looks and height. So far we have schedules booked in September hope our concerns will be taken cared..Tnx

  • Stayed July 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestCebuGM, General Manager at Quest Cebu, responded to this review, 1 week ago
Hello 134nats,

Thank you for taking the time to tell us about your recent experience while staying at our hotel. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

I am sorry if your stay fell short of your expectations. Rest assured that I have noted your comments and took necessary actions to ensure that similar incidents will not happen in the future. It's nice to know that our staff has made a good impression during your stay. We greatly appreciate the feedback.

Once again, thank you for your feedback and we hope to welcome you again to our hotel in the not too distant future.

Sincerely,
Karen & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Quest Cebu? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quest Cebu

Address: Archbishop Reyes Avenue, Cebu City, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Cebu City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quest Cebu 3*
Official Description (provided by the hotel):
"Quest Hotel & Conference Center - Cebu is a convenient, comfortable and enjoyable hotel with 427 delightfully furnished rooms and suites and 10 modern state of the art meeting rooms. The hotel combines good value with unique and inspiring design elements and uncompromising service making it ideal for business and leisure travelers seeking a stylish but unpretentious environment." ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Agoda, Booking.com, Orbitz, Hotels.com, Travelocity, HotelsClick, Asiatravel.com Holdings, BookingOdigeoWL, Venere and Tingo so you can book your Quest Cebu reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Quest Cebu Cebu Island/Cebu City

Owners: What's your side of the story?

If you own or manage Quest Cebu, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.